Enough electricity to power nearly 1.4 million air conditioners at the same time

Arizona Public Service (APS) has signed agreements to add new energy supplies to its energy mix – APS’s largest-ever planned addition of new power sources. In all, APS will add nearly 7,300 megawatts (MW) of renewable power, battery energy storage and natural gas to meet the state's growing demand for energy. Picture this, that’s enough electricity to run nearly 1.4 million air conditioners at the same time. The deals, inked through its 2023 All Source Request for Proposals (ASRFP), will add new generation resources and expand existing power plants and power purchase agreements.

“With almost 7,300 MW of energy signed, this will be the largest energy supply we’ve ever procured through an RFP for APS customers. Most importantly, this portfolio will provide reliable, cost-competitive electricity, with 93% of this supply coming directly from clean energy technologies. I’m proud of our resource acquisition team’s diligent work to close the best project deals with the most value for our customers,” said Brian Cole, APS Vice President of Resource Management.

What’s in store for APS customers?

Through APS’s 2023 ASRFP, customers can anticipate a diverse mix of projects in operation as soon as 2026. The ASRFP is a unique market solicitation tool designed to allow respondents to submit project proposals for a broad range of technologies, with proposals then ranked and scored against one another according to their customer value. Projects include:

Solar Power

• New APS solar plant in development: The Ironwood Solar Plant willdeliver nearly 170 MW of clean energy to customers. Located in Yuma County, the plant’s construction has started and is anticipated to be in service in 2026. 
• More solar power added: As an addition to APS’s existing solar portfolio and strong customer rooftop solar,APS contracted for nearly 2,480MW of solar resources through power purchase agreements that will continue to provide customers with clean and reliable electricity.

Battery Energy Storage

• Energy storage slated for APS solar plant: At the Agave Solar Plant, located in Maricopa County, more than 400,000 solar panels began serving customers with energy from the sun in 2023. Construction is underway to pair 150 MW of new battery energy storage with this facility to deliver solar power after sunset to customers.
• More energy storage through power purchase agreements: When solar power is abundant, storage units will be capable of capturing nearly 3,460 MW of energy. Grid operators can release it in the evening hours when customer demand is highest.

Wind Power

• Leveraging wind power from northern Arizona: APS secured more than 500 MW of additional wind power to serve customers. The wind power is generated in Navajo County.

Natural Gas

• Expanding current power plants to strengthen reliable service: With Arizona’s continued record growth and extreme summer heat, natural gas, available on-demand 24/7, will continue to be an important part of keeping air conditioners running. The Sundance Power Plant in Pinal County will add two new units to provide 90 MW of flexible power, and planned expansions at the Redhawk Power Plant, in Maricopa County, will bring approximately 400 MW of energy. APS is also expanding an existing power purchase agreement by 30 MW to continue to provide customers with reliable, low-cost service. These natural gas additions are critical partners to the large quantities of solar and battery energy storage that will be added to APS’s energy portfolio.

What’s next for APS’s energy grid and resource mix?

APS resource planners expect peak customer demand to grow to more than 13,000 MW by 2038. For perspective, it took APS 140 years to reach 8,200 MW of peak demand, and customer needs will increase by 60% in only 14 years. To prepare for this growing demand, APS is conducting a 2024 ASRFP.

This ASRFP is open to all technologies, and APS is seeking approximately 2,000 MW of resources. APS is targeting projects that can be in service beginning as early as 2028 and will explore longer range opportunities that can be in service into the 2030s. Project proposals will be reviewed through a transparent process monitored by an independent third party and will be evaluated against several customer-focused benchmarks, including reliability and cost-competitiveness. For more information on how to submit a project proposal, visit aps.com/rfp.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Forward-Looking Statements

This news release contains forward-looking statements based on current expectations. These forward-looking statements are often identified by words such as "estimate," "predict," "may," "believe," "plan," "expect," "require," "intend," "assume," "project," "anticipate," "goal," "seek," "strategy," "likely," "should," "will," "could," and similar words. Because actual results may differ materially from expectations, we caution readers not to place undue reliance on these statements. Several factors could cause future results to differ materially from historical results, or from outcomes currently expected or sought by Pinnacle West or APS. These factors include, but are not limited to:

• the current economic environment and its effects, such as lower economic growth, a tight labor market, inflation, supply chain delays, increased expenses, volatile capital markets, or other unpredictable effects;
• the ability of APS to manage capital expenditures and operations and maintenance costs while maintaining reliability and customer service levels;
• unforeseen changes in applicable law and regulations;
• the ability of APS to achieve its clean energy goals (including a goal by 2050 of 100% clean, carbon-free electricity); and
• general economic conditions, including inflation rates, monetary fluctuations, and supply chain constraints.

Increasing Digital Scam Attempts Targeting Utility Customers

Increasing Digital Scam Attempts Targeting Utility Customers

With a rising number of Arizonans falling prey to scams, energy providers across the state are joining forces to protect customers from imposters who target their victims in a variety of ways. Arizona Public Service (APS), Salt River Project (SRP), Southwest Gas, Tucson Electric Power (TEP), and UniSource Energy Services are united in efforts to support International Fraud Awareness Week (Nov. 17-23) and to mark the ninth annual Utility Scam Awareness Day tomorrow, Wednesday, Nov. 20.

Utility customers across the country are reporting scam attempts in which fraudsters impersonate utility workers. These scammers are contacting customers through digital channels and in person, aiming to steal financial information or demand immediate payments by threatening to disconnect services.

Ways scammers may contact you:

• Sponsored ads on search engines that lead to fake utility bill payment pages that appear authentic. 
• QR codes that link to a fake utility payment page. 
• Texts from a scammer claiming to be a utility representative, with a link to an impostor website. 
• In-person visits to a home or business from an imposter claiming to be a utility worker.

Common signs of a scam:

• Threat to disconnect. Scammers often contact customers claiming their utility bill is past due and service will be shut off unless payment is made immediately.  These conversations include high-pressure tactics to make a customer believe payment must be made immediately.
• Request for a prepaid card. Con artists often instruct victims to purchase a prepaid card such as Green Dot, MoneyPak or Vanilla at a nearby store, and then call them back. The scammer then asks for the card and PIN number, which grants instant access to the card’s funds. In just a few seconds, the victim’s money is gone. 

Ways to Protect Yourself:

• Never purchase a prepaid card. Arizona utilities never require payment via a prepaid debit card, gift card or form of cryptocurrency. 
• Don’t fall for threats. Slow down. Scammers typically try to rush customers by threatening immediate utility shut-off. Customers with delinquent accounts receive multiple notifications well in advance – never a single notice one hour or less before disconnection.
• Call your utility to verify or log onto your online account with your pre-established credentials. If there is ever a question about the validity of an email, website or person claiming to be a utility representative, call your utility directly to confirm. Never use the call-back phone number provided by the email, website or person in question to verify billing or account information. Also, some phone scammers can mirror the actual name and number of your utility on your caller ID – a technique known as ‘spoofing’. It might look real, but don’t fall for it. In most cases, when arriving in person, employees and contractors can provide identification with a company logo.
• Call 911. Customers should call 911 if they ever feel they are in physical danger.

Consumer Support:

• Utilities United Against Scams (UUAS), a consortium of more than 150 U.S. and Canadian electric, water and natural gas utilities and their respective trade associations, continues to raise customer awareness of common scams and new scam tactics used by utility impostors. Through its work and with the help of customer reporting, UUAS has successfully helped to take more than 14,800 toll-free numbers used by scammers out of operation as of 2024. Visit UtilitiesUnited.org for more information and tips on how customers can protect themselves from impostor utility scams. Follow along with UUAS on Twitter and Facebook, and join the conversation by using #StopScams.

Arizona Public Service: APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, clean energy in the Southwest. To learn more about available support, visit aps.com/support or call the APS Customer Experience Center. Advisors are available to support in English and Spanish 24 hours a day, seven days a week at 602- 371-7171 (metro Phoenix) or 800-253-9405 (other areas). Visit aps.com/scams to learn more. 

Sixth Round of Grant Opportunities Now Available

Three municipalities in Northern Arizona impacted by the transition away from coal-fired power plants will receive a total of $125,000 in economic development grants from the Utilities’ Grant Funding Program.

Jointly funded by Arizona Public Service (APS), Salt River Project (SRP) and Tucson Electric Power (TEP), the program provides funding for critical grant writing, matching funds and technical assistance to help governments and organizations develop new, sustainable economic strategies for residents and others in impacted communities. The following towns and cities were recently selected as grant recipients.

The town of Eagar received grants for two initiatives. The first $25,000 grant will support the town's ongoing grant writing efforts, which have resulted in six applications completed this year. The second $25,000 grant will support a collaboration with the U.S. Economic Development Administration to expand utilities and infrastructure at the industrial park located on the town's west side, an effort designed to enhance the park's attractiveness to potential tenants.

The city of Page also will receive dual grants. The first $25,000 will support the city's application for U.S. Economic Development Administration disaster relief grant funds for the town's Downtown Business Development Project. The second grant, also in the amount of $25,000, will help pay for more than a fifth of the cost to develop long-range transportation plan studies. This will facilitate the inclusion of projects in the Arizona Department of Transportation's state transportation plan for consideration of state and federal funding assistance.

The city of St. Johns will receive $25,000 to help cover the cost of hiring a consultant to develop a plan for roadway resurfacing, widening and realignment to improve traffic flow and safety. The plan can then be used to acquire additional funding for infrastructure improvements.

APS, SRP and TEP pledged a combined $1 million in awards available through the Utilities’ Grant Funding Program. Tribal, state, and local governments, public schools, economic development groups and nonprofit groups within 75 miles of a closing or closed coal plant are eligible to apply. More details about submission eligibility and requirements are available here.
  
The utilities have funded five rounds of grants since the program's inception in 2023. The sixth grant application cycle is now open. Applications are due by December 15, 2024.  APS’ and TEP’s contributions to the Utilities’ Grant Funding Program are not recovered through customer rates.

About APS
APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW)

About SRP
SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving approximately 1.1 million customers. SRP provides water to about half of the Valley’s residents, delivering more than 244 billion gallons of water (750,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, canals and irrigation laterals.

About TEP
TEP provides safe, reliable electric service to 450,000 customers in Southern Arizona. For more information, visit tep.com. TEP and its parent company, UNS Energy, are subsidiaries of Fortis Inc., a leader in the North American regulated electric and gas utility industry. For more information, visit fortisinc.com.

Fill Up on Holiday Fun with APS at Parades and Events

Fill Up on Holiday Fun with APS at Parades and Events

PHOENIX – Communities across the state, along with Arizona Public Service (APS), are spreading cheer with holiday-themed parades and events through the end of the year. Among them is the timeless Valley tradition – the APS Electric Light Parade  – back for its 37th year in central Phoenix.

APS Electric Light Parade – Let Every Holiday Shine

The APS Electric Light Parade starts at 7 p.m. on Saturday, Dec. 7. The free family-friendly event begins its 2.3 mile route at Central Ave. and Montebello Ave., travels south to Camelback Rd., heads east along Camelback Rd. to 7th St., and continues south along 7th St. to Indian School Rd.

Get ready to jingle all the way to this year’s parade, where the theme is "Let Every Holiday Shine!" Spectators will see approximately 100 entries with stunning light displays and colorful holiday floats showcasing local businesses and organizations. High school marching bands will also spread joy along the route. For information about the parade and helpful tips, visit phoenix.gov/parks/elp.

Holiday Parades Across Arizona

APS serves around 1.4 million homes and businesses across Arizona and to help make the season bright, APS employee volunteers are teaming up with local organizations at the following holiday parades and festivals:

Northern Arizona 

• Nov. 23: Winslow Christmas Parade 
• Nov. 30: Williams Holiday Tree Lighting and Parade 
• Nov. 28-Dec. 30th: Prescott Valley of Lights 
• Nov. 30: Prescott Holiday Lights Parade and Bonfire Festival 
• Dec. 2: Snowflake Holiday Lighting
• Dec. 4 and 6: Taylor Live Nativity
• Dec. 5: Prescott’s 8th Annual Grand Marshal Gala
• Dec. 6: Joseph City Tree Lighting
• Dec. 6: Ash Fork Community Lighting and Parade
• Dec. 7: Prescott Chamber Christmas Parade
• Dec. 7: 70th Annual Prescott Courthouse Lighting
• Dec. 7: 70th Annual Cottonwood Chamber Christmas Parade
• Dec. 7: Prescott Valley Winter Spectacular and Prescott Valley Night Light Parade
• Dec. 12-14: Holbrook Festival of Trees
• Dec. 12: Seligman Light Parade 
• Dec. 14: Payson Winter Wonderland Light Parade
• Dec. 14: Flagstaff Holiday Parade of Lights
• Dec. 14: Camp Verde Light Parade

Central Arizona

• Nov. 30: Buckeye Tree Lighting
• Dec. 7: Phoenix APS Electric Light Parade
• Dec. 7: El Mirage Winterfest & Parade
• Dec. 9: Gila Bend All-A-Glow Holiday Light Parade 
• Dec. 13: Wickenburg Holiday Parade
• Dec. 14: Litchfield Christmas in the Park 
• Dec. 14: Buckeye’s Glow on Monroe Electric Light Parade
• Dec. 14: Glendale Hometown Christmas Parade
• Dec. 14: Globe Electric Light Parade
• Dec. 28: VRBO Fiesta Bowl Parade

Southern Arizona 

• Nov. 30: Douglas Electric Light Parade – a Candy Wonderland
• Dec. 7: Casa Grande Electric Light Parade
• Dec. 13: Coolidge Christmas Light Parade
• Dec. 14: Eloy Electric Light Parade
• Dec. 14: Dorothy Young Electric Light Parade in Yuma&

To learn about other ways APS is making an impact in Arizona, visit aps.com/community.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Thousands of students at hundreds of schools celebrate their teachers with APS

PHOENIX – The school year is in full swing and across Arizona, 500 classrooms got a boost from the APS Supply My Class program.

APS launched the Supply My Class program back in 2018 to give K-12 teachers at Title 1 schools in APS service territory an opportunity to win $500 gift cards to be used for school supplies and items that support student learning. According to the National Education Association, over 90% of teachers dip into their own pockets to buy classroom supplies to ensure students have what they need for success.

This year, more than 6,600 teachers applied for the APS Supply My Class program and 500 were randomly selected and awarded $500 gift cards. Throughout September, APS employees worked with school leaders to surprise many of the winners in their classrooms in front of their students (see photos below). Some employees had a personal connection to the teachers or schools, while others just wanted to thank them for the difference they make in the lives of students.

"We can never thank our teachers enough for all they do for kids," said Tina Marie Tentori, APS Director of Community Affairs. "They are inspiring the next generation of deep thinkers and inventors who will tackle complex problems. Supporting teachers helps create a rich learning environment where students can thrive and succeed."

2024 APS Supply My Class Highlights

• 274 schools in Arizona had at least one winner.
• 237 of the 500 winners teach in rural Arizona.
• 124 of the 500 winners were new teachers (teaching for three years or less).
• The most winners (nine teachers) came from Cactus Middle School in Casa Grande.

APS Director of Materials Management Taft Lee surprised Ms. Rodriguez at Kaleidoscope Elementary in Phoenix.

APS Manager of Environmental Operations Matthew Hodge surprised teachers at Coolidge High School and Heartland Ranch Elementary School.

APS Vice President of Sustainability Ann Becker surprised teachers at ASU Preparatory Academy in Tempe.

APS Materials and Services Coordinator Shannon Olson and an APS Yuma crew surprised teachers at Gila Ridge High School in Yuma.

Funds for the APS Supply My Class program are provided by shareholders and are not included in customer rates. The company and the APS Foundation also support several grant opportunities for Arizona teachers and schools, including STEM Teacher Grants, in partnership with the Phoenix Suns, for hands-on science, technology, engineering, and math classroom projects. Visit aps.com/education for more information about these grants.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, reliable, and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050.

Talk about a wild day at work! How an APS lineworker and his bucket truck came to the rescue of a bear cub.

When Brian Clinton climbs into his APS bucket truck, he never knows where the day might take him.

Brian is a Troubleman based in the Prescott area. It’s a critical role focused on troubleshooting – finding and resolving issues with the energy grid. Often the first person dispatched to a power outage, he arrives in his bucket truck to assess electrical equipment and determine what’s causing the problem and how best to fix it to get the lights back on.

The call he received late in the afternoon on Oct. 27 was like no other. The Crown King Fire Department and the Arizona Game and Fish Department (AZGFD) were requesting help to rescue a bear cub precariously perched on a power pole. As Brian drove nearly an hour and a half down a dirt road from Prescott to Crown King, he remembered seeing recent social media posts about a black bear and her two cubs that had been spotted multiple times near campsites.

As it turned out, AZGFD was with those bears to safely sedate them and relocate them to a more suitable area away from people. One of the startled bear cubs had climbed up a nearby power pole, became entangled in phone lines near electrical equipment and promptly fell asleep. Due to the height and proximity to power lines, they contacted APS.  

It was dark when Brian arrived, and the clock was ticking as the sedation medication only lasts so long. He assessed the situation and determined a technique called the "hurt man rescue," utilizing ropes, would be the best option. APS troublemen and lineworkers train on this method annually, to ensure that if an emergency happened while working up on the pole, they could get someone down safely.

So, with ropes in hand, Brian climbed into the bucket and raised himself up to the sleeping cub. He secured the rope around the animal, which AZGFD estimated to weigh 30-60 pounds, and lowered him to the ground.

"His paws were as big as my hands," said Brian, who calls himself an animal lover. "It was pretty exciting. I’ve seen a lot of things in my job and covered a lot of areas and this is one of the most interesting calls I've been on."

For Brian, it was all in a day's work and he was happy to assist.

"We're on the road a lot, so it's not uncommon for us to encounter emergencies like car crashes or roadside fires and we help where we can. I just hope the little fella is ok."

Firefighters with Crown King Fire Department Station 28 were on the scene and captured video of the rescue, including the APS bucket rising up to the bear and Brian securing the cub with ropes and lowering him quickly and safely to the ground, where AZGFD wildlife officers were waiting. Watch it here.

AZGFD relocated and released the mother and sibling cub, sharing this video of the release, while the other cub is being treated for an infection at an animal rehabilitation center that partners with AZGFD.

According to AZGFD, the black bear is the only bear species found in Arizona. To learn more about bears in Arizona, visit AZGFD.com.  

Photo courtesy Arizona Game & Fish Dept.

Community is at the heart of what we do! In 2023, APS employees volunteered over 79,000 hours across Arizona.

The Phoenix Business Journal recently announced its corporate philanthropy and volunteerism rankings.

APS, which generates reliable, affordable and clean energy for approximately 1.4 million customers in Arizona, was ranked first for Corporate Philanthropy and third for Corporate Volunteerism.

"APS is honored and proud to be ranked first for Corporate Philanthropy and third for Corporate Volunteerism by The Phoenix Business Journal," said Stacy Derstine, Vice President, External Affairs for APS. "We are dedicated to investing in the community we serve and are committed to the people and prosperity of our state."

APS is involved in the communities it serves and partners with nonprofit organizations and civic groups across the state to build a stronger, healthier Arizona. APS efforts include financial support, board service and volunteer assistance.

In 2023, APS donated more than $10.2 million to charitable organizations that contribute to the vitality of Arizona, with an emphasis on arts and culture, civic and economic development, education and employment, and human services.

Through the APS Community Connectors volunteer program, employees invest their time to improve lives across Arizona. Working together with our nonprofit partners, caring for those who need it the most is embedded in the APS culture.

APS President Ted Geisler said the caring people who work at APS is the company’s secret sauce.

"When it comes to providing the level of dedication, passion, hard work, tenacity and caring concern for their communities, we are unique," Geisler said in the company’s 2023 Corporate Responsibility Report.

In 2023, APS employees volunteered at 311 events, contributing a total of 79,286 hours of support. Those efforts resulted in a value of $2.4 million donated to the community.

APS volunteer activities in 2023 included:

• Tree planting events at schools, parks, and nonprofit organizations in communities with tree equity scores
• Hand delivered surprises to all Supply My Class awardees
• Cooked and served meals at Ronald McDonald House
• Served as mentors and on career panels for Jobs for Arizona Graduates, Aguila Youth Leadership Institute, University of Arizona and Arizona State University
• Assisted in building homes with Habitat for Humanity
• Early morning shifts with the City of Phoenix passing out heat relief supplies and water
• Stuffed heat-relief support bags for The Salvation Army

The full list of The Phoenix Business Journal rankings can be viewed online.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

APS selected for $70 million in grants to increase system resilience and wildfire mitigation

APS selected for $70 million in grants to increase system resilience and wildfire mitigation

PHOENIX – The U.S. Department of Energy (DOE) Grid Deployment Office announced it has awarded Arizona Public Service Company (APS) two grants, totaling $70 million, for projects to strengthen smart grid resilience, expand wildfire prevention and mitigation measures and help meet customers’ growing energy needs. The funds are part of the DOE’s Grid Resilience and Innovation Partnerships (GRIP) program, which is focused on enhancing and improving electric systems in rural, tribal and disadvantaged communities across the country.

“The APS energy grid spans more than 38,000 miles of power lines throughout Arizona and, for 140 years, has served customers with reliable electricity. As we plan for our state’s future, we’re also building smarter energy infrastructure that can stand strong during extreme weather and meet customers’ needs,” said Jacob Tetlow, APS Executive Vice President of Operations. “This funding, along with the approximately $2 billion a year APS invests in maintenance and upgrades, will support large-scale, innovative engineering projects designed to bolster the delivery of reliable energy our customers count on.”

Two DOE grants to benefit customers and the APS smart grid

1. Strengthening Arizona’s Wildfire Mitigation Efforts – $50 Million Grant

APS fire mitigation experts, meteorologists and field crews work year-round to protect communities, first responders and electrical infrastructure from Arizona’s growing fire risk and dry, hot summers. This grant will help fund new projects that expand APS’s industry-leading wildfire mitigation program.

Project benefits include:

• Enhancing energy grid safety by installing thousands of upgraded electrical fuses and devices to help smart grid operators make calculated, real-time adjustments to electricity distribution and perform targeted safety shutoffs. Select wooden poles in high-risk fire areas will be upgraded to fire-resistant steel poles. These measures will increase safety in communities and minimize service impacts to customers.
  
  
• Improving data-based decisions by expanding the APS network of weather stations and fire-monitoring cameras on electrical equipment, adding hundreds of devices across Arizona’s high fire risk areas and integrating more fire modeling software to enhance predictions about wildfire probability.
  
  
• Increasing reliable energy for vulnerable communities by building microgrids in two high fire risk Arizona communities. The microgrids will provide a local backup power supply during outages caused by fires and other extreme weather.
  
  
• Driving positive community impact and seeking to contract projects with diverse and underrepresented suppliers, businesses and union-represented contract employees.

This project will boost APS’s current efforts to reduce wildfire risk, which include removing hazardous brush from about 40,000 power poles each year, shielding equipment with fire-resistant mesh to protect against fire damage and collaborating with local fire agencies across Arizona to develop emergency response plans.

2. Enhancing Arizona’s Smart, Resilient Grid – $20 Million Grant

APS is building smarter energy infrastructure to increase resilience against extreme weather, address growing customer demand and integrate more clean energy resources. This grant will help fund the construction of new smart grid technology projects to increase APS’s ability to efficiently and safely reroute electricity during outage situations to improve restoration times.

Project benefits include:

• Strengthening reliability and resilience in primarily rural and tribal communities through upgrades in energy grid technology. This will bring significant savings in repair costs and over 20 years, avoid an estimated 1.2 million unplanned service interruptions. 
  
  
• Increasing up to 15% more power delivered to APS customers through new equipment installed on specific transmission lines. This additional capacity will improve reliability, efficiency and connect more clean energy technologies to the smart grid.
  
  
• Utilizing advanced data analysis and information gathered from new technologies and smart grid devices by APS engineers and operators to track energy patterns over time and plan for future project needs. 
  
  
• Seeking to create full-time jobs targeting union-represented and underrepresented contractors. APS will also dedicate funding to its Crisis Bill Assistance program and its scholarship and workforce development initiatives.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

The trip was shorter than expected but the impact of APS crews in hurricane-ravaged Florida was meaningful.

PHOENIX – The trip was shorter than expected but the impact of APS crews in hurricane-ravaged Florida was meaningful. With the one-two punch of Hurricanes Helene and Milton, Florida energy providers asked for help through a national mutual assistance network. Thirty APS employees from all over Arizona hit the road Oct. 10 in a caravan of bucket trucks to help people in need.

APS lineworkers and support staff arrived Oct.13 to a community near Daytona Beach. They made a significant amount of progress quickly, safely completing 30 different assignments and restoring power to hundreds of homes and businesses. For three long days they assessed damaged infrastructure, removed fallen trees and debris, installed new power poles and strung power lines. It was strenuous work in heat, high humidity and swampy, flooded areas. The effort was so productive, Florida utilities determined they can handle the remaining work and released the out-of-state mutual aid crews, like APS, to head home.

Prescott-based Construction Maintenance Supervisor Robert Houle said the APS team was touched by the gratitude of people who had been without power since Oct. 9.

"We knew people were counting on us to get the lights back on. And when we did, they cheered and came out to thank us. Drivers honked their appreciation as they went by and one woman wept when she heard we'd come all the way from Arizona to help her neighborhood," Houle said. "Getting the electrical infrastructure up and running is essential to getting people back on their feet and it’s pretty special to see the impact you’re making."

The crew members, who volunteered to leave their homes and day-to-day duties in Arizona, slept one night at Daytona International Speedway, which was serving as a volunteer camp. Houle said pulling up alongside 400 trucks involved in the restoration effort was impressive

Yuma-based Construction Maintenance Supervisor Mike Poe said working in Arizona’s extreme weather prepared them for challenging conditions and added the APS team was ready to stay as long as necessary to help people impacted by the storms

"When you answer a call like this to help, you are ready to see the job through. While we were prepared to be in Florida for a month, we accomplished what we set out to do and it was incredibly fulfilling to know we made a difference for people," Poe said. "We’re grateful for the experience and appreciate all the support from communities here and also from people back in Arizona."

The crews will return later this week to their home bases in Phoenix, Yuma, Douglas, Casa Grande, Payson, Snowflake, Flagstaff, Wickenburg, Cottonwood and Prescott.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, reliable, and clean energy in the Southwest.

We’re keeping up with APS crews in hurricane-ravaged Florida, supporting the mutual assistance effort to rebuild the electric grid and restore power to homes and businesses.

Oct. 15, 2024

Crews inspired by cheers and honks

As 30 APS employees rolled across the country in a caravan of bucket trucks on a 3-day journey to hurricane-ravaged Florida, they weren’t sure what they were about experience.

Now in their third day of restoration efforts, they say Arizona’s extreme weather has prepared them for the strenuous work they’re performing in challenging conditions. APS lineworkers have completed more than 12 different assignments in heat, humidity levels at 80% and swampy, flooded areas. They’re helping people in need by rebuilding the grid where extreme winds snapped power poles, tore down power lines and knocked out power.

The APS crews are currently working in the city of Palm Coast, south of Jacksonville. They’ve teamed up with Florida lineworkers to assess damaged infrastructure and remove fallen trees and debris to ensure safe worksites. They’re installing new power poles and electrical equipment and stringing power lines. Already, their work has restored power to hundreds of homes and businesses. The reaction from locals keeps them going.

“We’ve heard cheers and celebratory honking from people driving by. The residents here are so appreciative of the work we’re doing to restore power,” said Robbie Houle, APS Construction Maintenance Supervisor. “One woman approached our crews today and when she learned we had traveled all the way from Arizona, she wept as she shared her gratitude. We’re so humbled to be here and be a part of this effort.”

After the double whammy from Hurricanes Helene and Milton, APS received the call for help as part of a utility mutual assistance network. Each of the employees – 24 lineworkers and six support staff – volunteered to leave their daily duties and families to support the hurricane restoration effort. They left Arizona Oct. 10 from all over APS’s service territory, including Phoenix, Flagstaff, Yuma, Douglas, Casa Grande, Payson, Snowflake, Prescott, Cottonwood and Wickenburg.

Daytona International Speedway has transformed into a campsite for people participating in hurricane restoration efforts. That is where APS crews spent last night.

APS workers repair a pole in Florida

 

APS lineworkers in a bucket truck

 

APS workers climbing a power pole

 

APS workers repairing a downed line

 

APS workers in Florida

 

APS crews assess tree damage

 

Arizona Public Service (APS) crews from across the state are on their way to Florida to help rebuild the electric grid and restore power to communities devastated by Hurricane Milton.

PHOENIX – Arizona Public Service (APS) crews from across the state are on their way to Florida to help rebuild the electric grid and restore power to communities devastated by Hurricane Milton.

Thirty APS employees, including lineworkers and support crewmembers from Phoenix, Yuma, Douglas, Casa Grande, Payson, Snowflake, Flagstaff, Wickenburg, Cottonwood and Prescott loaded up their bucket trucks and hit the road Thursday morning, Oct. 10. Central and southern Arizona crews met in Benson for departure while northern Arizona crews gathered in Flagstaff before meeting up in Holbrook with employees from Payson and Snowflake to caravan across the country. They’re scheduled to arrive in Florida Saturday, joining teams from other utilities to support the effort which could take a month.

Robert Houle, APS Construction Maintenance Supervisor, is leading the crews on the cross-country journey. While he knows the days ahead will be long and strenuous, he and the crews are focused on helping people in need.

“Our mission is more than reconnecting wires – it’s rebuilding resilience and relighting the path to recovery for communities who lost everything,” said Houle. “We expect to encounter extreme destruction and challenging environments as we work to safely restore power. It’s rewarding to be a part of this effort, getting essential infrastructure back up so people and businesses can get back on their feet. We’re confident our fellow lineworkers would do the same if we needed help here at home."

The APS lineworkers, who typically work in all parts of the state, volunteered to leave their homes and day-to-day duties in Arizona as part of a mutual assistance network with energy providers nationwide. When natural disasters strike, causing significant damage to the electric system and leading to widespread or extended power outages, electric companies turn to those in the mutual assistance network for support. APS is fulfilling the request from utilities in Florida, while continuing to provide reliable service for customers at home in Arizona.

Providing mutual assistance is not new to APS. In 2022, APS crews traveled to Grass Valley, CA after destructive winter storms. In 2018, crews helped with restoration efforts in Puerto Rico after Hurricane Maria and later that year offered assistance to utilities in Paradise, California after the devastating Camp Wildfire. In 2012, APS crews supported restoration efforts in New York after Superstorm Sandy.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, reliable, and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Long-term resource planning, maintenance and emergency response boost electric grid

Long-term resource planning, maintenance and emergency response boost electric grid

PHOENIX – Monsoon season is officially over and for a second straight summer, record heat outshined stormy weather. As air conditioners hummed along, Arizona Public Service (APS) customers again broke peak energy demand records, while temperatures stayed in the triple-digits for almost four months straight. And while the calendar says it’s autumn, it still feels like summer, as extremely high temperatures remain across Arizona.

"Arizonans often say ‘we’re used to the heat’ but this summer was especially tough. APS employees take to heart the importance of keeping people cool and safe, delivering the power our 1.4 million customers need on our hottest days and all year long," said Jacob Tetlow, APS Executive Vice President of Operations. “As more people and businesses move to our great state, we continue to be one of the most reliable energy providers in the nation and our rates are below the national average. We invest in the electrical system and maintain a diverse mix of resources, including wind and solar power, energy storage, flexible natural gas and carbon-free nuclear power.”

Providing reliable power during historic 113-day run of 100+ degrees

This summer’s long stretch of 113 days above 100 degrees in Phoenix is the longest streak in Arizona history. The hot days, high nighttime temperatures and the Valley’s heat island effect meant air conditioners were running around the clock to keep homes and businesses cool. As a result:

• APS customers set a new peak energy demand record of 8,210 megawatts (MW) on Sunday, Aug. 4. (A preliminary number was shared in an earlier news release.) Peak demand is the highest amount of energy consumed at one time by customers. The previous record of 8,162 MW was set on Saturday, July 15, 2023.

• APS customer energy demand exceeded 8,000 MW on four different days. For perspective, during winter, APS customer peak energy demand ranges between 4,000 and 5,200 MW.

APS customers had reliable power when they needed it most to keep cool and stay comfortable, thanks to long-term resource planning, a robust power supply, regular maintenance and frequent upgrades to power lines and equipment.

Monsoon storm response

For many Arizonans, it may have felt like a ”nonsoon” summer. It was one of the driest monsoon seasons on record; however, there were storms that produced extreme weather, including hurricane-force winds. When storms affected our customers’ power, APS crews were ready to respond quickly to safely restore service.

• APS crews replaced 290 storm-damaged power poles across APS service territory.
• By comparison, 2023’s monsoon season brought down 125 power poles. During 2022’s active monsoon season, APS replaced a record 811 damaged poles.

In the sweltering heat of July, APS repair crews worked one of the Valley’s strongest storms that snapped power poles and broke electrical equipment. Severe winds of up to 75 mph, fueled by multiple downbursts, caused such extensive damage in one southwest Phoenix neighborhood that APS crews had to first rebuild the grid serving that area in order to restore power.

To protect nearby neighborhoods, APS partnered with customers enrolled in its Cool Rewards smart thermostat program  in a unique and historic way. APS customer technology experts worked with a specific, targeted portion of its network of thermostats, located in participating customers’ homes, to help voluntarily conserve power. This effort, along with operational back-ups, including rerouting electricity, helped relieve strain on the electric system caused by the severe storm damage.

This was the first time in APS history a smart thermostat program was utilized in such a targeted manner. APS Cool Rewards acts like a virtual power plant during times when energy usage is at its highest. Typically, all 95,000 enrolled thermostats work together, capable of conserving nearly 160MW of energy, similar to the amount a small power plant would produce.

Tracking wildfire activity and maintaining a strong grid

So far in 2024, APS fire mitigation experts have tracked nearly 1,500 wildfires in Arizona, focusing on 450 fires that came within 10 miles of APS infrastructure. Most of these incidents were caused by human activity or lightning. APS employees worked in collaboration with fire agencies to ensure no major impacts to electrical equipment or service to customers. APS fire prevention, detection and mitigation efforts this year included:

• Clearing hazardous brush, dry grass and other vegetation from about 40,000 power poles.
• Activating new fire cameras and weather stations to aid in fire detection.
• Tracking wind speeds and humidity levels, by APS meteorologists, near extreme fire risk areas.
• Installing fire mesh on power poles in higher-risk fire areas to shield equipment from fire damage.

This summer’s weather conditions did not result in the need for APS to perform any Public Safety Power Shutoffs (PSPS).

Support for summer energy bills

Higher summer temperatures have led to increased electricity use by APS customers, which can mean higher energy bills. For example, residential energy usage on customers' July bills was 25% higher than last July. APS is here to help customers with support ranging from flexible payment options to crisis bill assistance. Budget Billing  evens out the seasonal highs and lows for a more consistent monthly payment. Additionally, earlier this year, APS introduced new tiered energy support discounts for qualifying customers approved by the Arizona Corporation Commission. Customers can contact the APS Customer Care Center to speak with an advisor 24/7 in English or Spanish at 602-371-7171 (800-253-9405) or visit aps.com/assistance.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

For some customers, switching plans can lead to savings

PHOENIX – As Wednesday marks Energy Efficiency Day, a day to raise awareness about energy consumption, it’s a great reminder for Arizona Public Service (APS) customers to check the rate plan they’ve selected to ensure they’re maximizing energy use and savings.

Summer 2024 was the hottest on record for Phoenix. The Valley endured 113 days (about 3 and a half months) of high temperatures over 100 degrees, the longest consecutive streak ever. Hot days and warm nights keep air conditioners running longer, which can increase energy use and bills. Likewise, in the winter months, cold temperatures can keep heaters running longer in Arizona's high country.

One way for customers to help lower bills is to make sure they are on their lowest-cost rate plan. APS customers can find out which plan would have saved them the most money by looking at the Monthly Plan Comparison on their bill, when logging in to their online account or going directly to aps.com/compare. The Monthly Plan Comparison shows how much customers would have paid on different plans based on their past energy use, making it easy to compare plan costs and save. APS offers three residential rate plan options:

Time-of-Use plans offer incentives for using less energy during times of peak demand. Many customers can save money on these plans by making a few small changes to when and how they use energy on weekdays:

• Time-of-Use 4pm-7pm Weekdays – Customers pay lower rates than the Fixed Energy Plan during most of the day, except during on-peak hours, which are 4pm to 7pm on weekdays. By using less energy during these hours, customers can save money.
  Video: Time-of-Use 4pm-7pm Weekdays Plan
• Time-of-Use 4pm-7pm Weekdays with Demand Charge – This plan offers the lowest energy rates of the three plans. To save, customers must limit their energy use and demand during on-peak hours, which are 4pm to 7pm on weekdays. Customers can do this by shifting their energy use to off-peak hours, and by running one appliance at a time during on-peak hours.
  Video: Time-of-Use 4pm-7pm Weekdays with Demand Charge Plan

Fixed Energy plans offer rates that stay the same all day, every day:

• Fixed Energy Charge Plan – Customers on this plan are placed on a tier based on how much power they use. The more power they use, the higher their fixed energy rate.
  Video: Fixed Energy Charge Plan

Customers can easily switch plans by logging in to their online account or calling a customer care advisor at (602) 371-7171 or (800) 253-9405. It’s important to note that APS will never choose a rate plan for a customer; it is up to customers to choose which plan is best for their lifestyle and needs.

Here are more ways to use energy more efficiently:

• Use a smart thermostat. A smart thermostat allows you to make your home comfortable while using energy efficiently year-round. Set the temperature a few degrees higher in the summer, or a few degrees lower in the winter, when you are away from your home. Visit the APS Marketplace for exclusive rebates and discounts on qualifying smart thermostats.
• Seal those leaks. On average, heating and cooling accounts for almost half of a home’s energy use. Caulk windows and seal leaks anywhere air might enter or leave your house.
• Wash laundry in cold water. A washing machine uses 90% of its energy to heat water. Consider using cold water instead.
• Is your home hiding savings? Find out by participating in an APS Home Energy Checkup. Visit aps.com/checkup to sign up. Virtual and in-person opportunities are available.
• APS customers can find more ways to save at aps.com/save.

APS helps customers throughout the year with support ranging from flexible payment options to crisis bill assistance. Budget Billing evens out the seasonal highs and lows for a more consistent monthly payment. Additionally, earlier this year, APS introduced new tiered energy support discounts for qualifying customers. Customers can also add a relative or friend to help monitor or manage their account.

Visit aps.com/assistance to learn more. Customers can also call (602) 371-7171 or (800) 253-9405 to speak to an APS advisor 24/7 in English or Spanish.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Phoenix experienced its hottest summer ever in 2024, and temperatures were high around the state. If a high bill is making you sweat, here are five steps you can take to cool down.

Phoenix experienced its hottest summer ever in 2024, and temperatures were high around the state. Higher summer temperatures generally mean higher energy bills in Arizona, especially in the low desert where air conditioners are cranking around the clock. If a high bill is making you sweat, here are five steps you can take to cool down.

1. Make sure you’re on the right plan.

Each month, you’ll find a box on page one of your bill that shows your current plan and the plan that would save you the most money based on your energy usage over the past 12 months. This monthly plan comparison information is included in your “bill ready” notification too.

If you’re not on your lowest-cost plan, it may be time to make a switch. Check out our rate comparison tool at aps.com/compare (login required) for more details.

2. Make the most of the plan you’re on.

Our rate comparison assumes you’ll use energy in the same way going forward. But if you want to save even more on your plan, try these tips:

• Fixed Energy Charge Plan: Remember 1-2-3: For everyone 1 degree you raise your thermostat, you’ll save 2–3% on cooling costs.
• Time-of-Use 4pm-7pm Weekdays Plan: Try pre-cooling. Set your thermostat a few degrees lower a few hours before 4pm. Then between 4pm-7pm weekdays, set it a few degrees higher. Watch this video for more details.
• Time-of-Use 4pm-7pm Weekdays with Demand Charge Plan: If you must use appliances during on-peak hours, try running them one at a time – don’t run your washer and dryer at the same time, for example.

Visit aps.com/tips for more ways to save by rate plan.

3. Choose a smart thermostat.

Smart thermostats can work with your plan to maximize comfort and convenience while lowering energy costs. You can use a smartphone or device to automatically adjust the thermostat to take advantage of lower-cost off-peak hours. And with our Cool Rewards program, you can save even more.

4. Check your AC.

Air conditioning typically consumes the most electricity in a home. We advise having your unit serviced at least once a year and changing filters monthly to keep AC units running at their best. Installing shades on sunny windows, planting shade trees and caulking around doors, windows and sill plates can help reduce cooling costs too.

5. Consider a home energy checkup.

You can get custom tips by completing the online Energy Analyzer tool – it only takes a few minutes. Choose a Virtual Energy Checkup to receive free advice when you tour your home with an energy advisor using a smartphone or tablet. Or take a deeper dive into ways to save with an on-site Home Performance with ENERGY STAR® Checkup. 

There’s assistance for customers who are struggling to pay their bill.

APS is here to help customers through difficult times with a wide range of assistance programs:

• Energy Support Program: Based on household income and family size, our Energy Support program gives qualified customers a 25% discount (up to $95 off per month) or a 60% discount (up to $165 off per month).
• Crisis Bill Assistance: It can be challenging to stay current with energy bills when the unexpected happens. Customers in a financial bind may qualify for up to $1,000 per year in bill payment assistance.
• Project SHARE: Customers in a financial crisis who need temporary energy bill assistance can receive up to $500 through APS’s partnership with The Salvation Army’s Service to Help Arizonans with Relief on Energy (SHARE) program.

Bottom line: Small changes can add up.

You may feel like your bill is higher even though you aren’t doing anything differently. But there is a factor that is different – weather. With temperatures going up each year, now is a good time to consider what small steps you can take to make a noticeable difference in your bill going forward.

Innovation reduces customer bills, advances clean energy efforts and supports reliability

PHOENIX - This is National and Arizona Clean Energy Week, a celebration of the carbon-free technologies that power our daily lives. APS currently provides customers with energy that is 51% clean through a mix that includes nuclear and renewable resources and offers programs that help customers reduce energy use and save money. One innovative resource is APS’s virtual power plant (VPP).

What is a virtual power plant?
APS’s VPP is a partnership with customers, a network of thousands of customer-owned devices, like smart thermostats and home battery storage, that act as an energy resource and a collaborative way to reduce energy demand at peak times to balance supply and demand. The energy production this connection of smart technology avoids reduces the need to start up or build a traditional, physical power plant. This saves customers’ money, protects the environment and increases overall grid reliability. 

The APS Cool Rewards program fuels the VPP. This opt-in program pays customers to voluntarily conserve energy during the times of day when demand is highest.

• Customers receive $85 in bill credits the first year they enroll, and $35 the following years they participate.
• On a limited number of days, enrolled customers will be notified their thermostats will adjust up or down a few degrees for a set amount of time that day.
• With over 90,000 thermostats currently enrolled in Cool Rewards, the impact of that slight adjustment takes 140 megawatts (MW) of energy demand off the grid is similar to what a small power plant produces and enough to serve about 22,000 Arizona homes. (For context, 1 MW of energy can power about 160 homes in Arizona.)
• Customers can opt out at any time by manually adjusting their thermostat to a desired temperature, at no penalty.

“Arizona is experiencing incredible growth in both the residential and industrial sectors,” says Kerri Carnes, APS Director of Customer Technology. “APS is well positioned to meet our customers’ growing energy needs, and programs like Cool Rewards help not only meet energy demand but do so in a way that serves Arizonans more efficiently. Our virtual power plant is a triple win, benefitting our customers, the grid and the environment.”

Powering the VPP
Additional VPP programs combine with APS Cool Rewards to remove 190 MW of energy off the grid and save customers’ money:  

• Energy Savings Days – On certain days, customers who are not enrolled in Cool Rewards are encouraged to voluntarily conserve energy with easy ways to do so at home. They receive a report showing how much energy they saved by making those simple changes.
• Residential Battery Pilot – In this pilot program, participating customers’ home battery devices dispatch energy back to the power grid on certain days.
• Peak Solutions – Participating business customers agree to reduce energy use during times of high demand. 

APS will continue to expand VPP sources by exploring how other smart home devices can work with the program. Learn more about technology and innovation by visiting aps.com/tech.

APS is the state’s leader in clean energy
To keep pace with growing energy needs, APS is optimizing existing resources and making significant investments in cost-competitive clean energy on the path to serving customers with 100% clean and carbon-free energy by 2050. Some of the steps APS is taking to reach that goal include:

• By 2027, APS will seek to add more than 6,000 MW of solar and wind power, coupled with battery storage, which will provide the greatest long-term value and affordability to customers.
• In 2024 alone, APS has added 216 MW of large-scale wind energy and an additional 215 MW of large-scale solar.
• APS ranks fifth nationally for the percentage of residential customers with rooftop solar.
• In 2023, 22% of the energy delivered to APS customers was produced by Palo Verde Generating Station, one of the largest and clean energy resources in the country.

Visit aps.com/clean for more information.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, clean energy in the Southwest. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Aaron Stafford, an Arizona native born and raised in Chino Valley, has spent his career working some of the toughest and most intense jobs, and is now climbing to new heights to become an APS lineworker where he will continue to serve Arizonans.

Aaron Stafford, an Arizona native born and raised in Chino Valley, has spent his career working some of the toughest and most intense jobs. For 15 years, Aaron served the Prescott National Forest in several roles, including as a Prescott hotshot, where sweat, smoke and hiking rugged terrain while fighting blazing wildfires was just part of the job. Aaron is now climbing to new heights to become an APS lineworker where he will continue to serve Arizonans.

At the national forest, Aaron responded to several large-scale incidents, including the Wallow, Goodwin and Horseshoe 2 fires. There, he cultivated an expertise in fire behavior and response and developed skills like critical thinking, problem solving, learning how to create solutions and trusting your team during challenging situations.

"My time on the Prescott Hotshots was foundational. I developed so much from being on a crew. When you’re out working a fire, the situations you confront are dynamic, and you have to learn how to overcome obstacles quickly and strategically. Many times, you’re out in the forest with your crew away from home for days. That's when you really realize the importance of clear communication, teamwork, flexibility and resilience," shared Aaron.

When it came to Aaron exploring the next chapter in his career, he bridged his skillset and joined APS’s fire mitigation team. As a fire mitigation specialist, Aaron used his fire knowledge and relationships with fire agencies and first responders to help keep communities, firefighters and more than 38,000 miles of powerlines safe from Arizona’s growing fire risk.

While he found his work rewarding, there was something missing for Aaron, and it came down to the close-knit experience of working on a crew, the tough physical exertion of the job and the duty of serving Arizona’s communities on the frontlines – all factors Aaron knew well from his time as a wildland firefighter.

That’s why earlier this year, Aaron made the decision to make the switch to a different type of crew and began his formal training as a pre-apprentice lineworker six months ago.

"The thought of learning a new trade from the ground up sounded like a challenge, but ultimately it was a decision that has a lot of cross-over with my time as a hotshot. A wildland firefighter and an APS lineworker both require mental and physical strength," said Aaron.

Over the next several months, as part of APS's Pre-Apprenticeship Program, Aaron will travel across the state and will learn how to safely climb power poles, operate bucket trucks, perform maintenance and repairs on electrical infrastructure and learn how to build parts of the electric grid from seasoned journeyman lineworkers.

APS offers a paid one-year apprenticeship program that includes classroom and on-the-job training. Following successful completion of the pre-apprenticeship, applicants are welcome to apply for a position on APS's award-winning, four-year apprenticeship program. Applications for the 2025 pre-apprentice hiring cycle will open at the end of October. A virtual information session will be offered on Oct. 2 from 4 to 5:30 p.m. MST.

When asked what he finds most meaningful about serving Arizona, Aaron shares, "As a wildland firefighter, you work hard with your crew to keep a fire from spreading and protect public safety. As a lineworker, you work hard with your crew to get the lights back on for a community after damaging weather, like monsoon storms. The level of commitment and working hard and safely with your team is where I make the connection."

For more information on requirements, how to apply to APS' Pre-Apprenticeship Program and to register for the virtual information session, visit aps.com/apprentice.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

APS and the Phoenix Suns team up to help teachers provide STEM learning to tens of thousands of Arizona students.

APS and Phoenix Suns team up to provide STEM teacher grants

PHOENIX – Arizona Public Service (APS) and the Phoenix Suns are teaming up to help teachers bring hands-on science, technology, engineering and mathematics (STEM) learning to tens of thousands of Arizona students. K-12 public and charter schoolteachers within APS service territory can now apply for grants up to $2,500.

The funding can be used to buy STEM-related equipment and classroom supplies, fund curriculum-based field trips and guest speakers or secure other items that would otherwise not be supported by the school or school district. Some past projects include solar-powered race cars, weather balloon launches and raised bed organic gardening.

Mrs. J, a middle school science teacher at Casa Grande Middle School, received the grant last year and used the money to teach students how to build wind turbines. Watch how students used STEM concepts to build wind turbines here.

Teachers can apply online at aps.com/stem. The deadline to apply is Sept. 30, 2024.

Winning applicants will be notified in November 2024, and funds will be awarded in December for projects to be implemented from January through May 2025.

This program is funded by APS shareholders and not included in customers rates.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

APS customers set a new peak energy demand record by using 8,212 megawatts (MW) of power on Sunday, Aug. 4, according to preliminary figures.

Year-round maintenance, long-term resource planning keep power flowing

PHOENIX – APS customers set a new peak energy demand record by using 8,212 megawatts (MW) of power on Sunday, Aug. 4, according to preliminary figures. Peak demand is the period of time when customer energy use is at its highest.

Last Sunday’s demand for electricity beat last year’s record of 8,162 MW, set on Saturday, July 15, 2023, demonstrating the resilience and value of the APS grid to customers.

“We are committed to providing our customers with reliable energy – especially during the heat of summer,” said Ted Geisler, APS President. “I’m proud of our employees who work hard to maintain a reliable power grid and respond to the impact of monsoon storms. These team members dedicate their efforts year-round to expanding and maintaining the grid so power is there when customers need it most. We are grateful for the opportunity to serve our customers during yet another record-breaking summer.”

Why is energy demand increasing?

Many factors contribute to Arizona’s increased electricity use, including temperatures, humidity and the state’s growing business community and residential population.

By 2031, APS anticipates its customers will require more than 13,000 MW of energy, and that peak demand will grow by approximately 40%. Today, APS maintains a supply of more than 9,740 MW of energy to meet customer needs adequately.

How does APS provide reliable power?

The strength of Arizona’s power grid comes from a balanced and diverse energy mix. APS plans years in advance to secure and maintain a variety of resources like solar and wind power, battery energy storage and flexible natural gas generation that can ramp up quickly to keep customers cool and comfortable during hot summer days when energy demand is highest. APS customers also benefit from the Palo Verde Generating Station, one of the nation’s largest producers of clean, carbon-free electricity.

APS crews regularly maintain more than 38,000 miles of power lines, upgrade equipment and use advanced technology, including drones and robots to identify potential issues before they result in power outages. This proactive, year-round approach to maintaining APS’s smart grid across Arizona’s diverse geography provides customers with some of the most reliable power in the country.

How can customers save money on summer energy bills?

While APS is well prepared to serve customers all summer, conserving power can help customers reduce energy bills while supporting grid reliability.

• For those on APS time-of-use plans, (“Time-of-Use 4pm-7pm Weekdays” and “Time-of-Use 4pm-7pm Weekdays with Demand Charge”), try pre-cooling your home. Set your thermostat a few degrees lower than normal before 4 p.m. and then set it a few degrees higher than normal during the on-peak period of 4 p.m. to 7 p.m.
• Think 1, 2, 3 and turn your thermostat up a few degrees. For every one degree you raise your thermostat, you can save 2-3% on energy cooling costs. (When on vacation, turn it up more.)
• Use a smart thermostat to “set it and forget it.” We offer special rebates and discounts on the APS Marketplace.
• Close curtains and blinds during the day to block out the sun and hot temperature, especially in rooms that get a lot of sun or if your windows are older and less energy efficient.
• Use fans to feel up to 5 degrees cooler. Set ceiling fans to run counterclockwise and remember fans cool people, not rooms, so turn them off when you leave.
• Earn bill credits. Join APS Cool Rewards (residential) or APS Peak Solutions (business) – programs that reward customers for conserving energy during times when usage is highest.
• Switch to LED lighting. LED bulbs emit 90% less heat and use at least 75% less energy than traditional incandescent bulbs.
• Limit oven use. When possible, use the microwave, toaster oven or outdoor grill instead. Using the oven heats your home, which makes your air conditioner work harder.
• Stay informed. Use the APS mobile app and aps.com to monitor and manage your energy use and to learn more energy-saving tips customized to your service plan.

Visit aps.com/tips for more ways to save and learn more about assistance programs and heat relief resources at aps.com/assistance.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW). 

APS is prepared to meet the energy needs of its approximately 1.4 million customers during Arizona’s long, hot summers and all year long. Providing reliable power that’s also affordable is possible due to long-term planning, innovation and maintaining a diverse mix energy resources.

APS is prepared to meet the energy needs of its approximately 1.4 million customers during Arizona’s long, hot summers and all year long. Providing reliable power that’s also affordable is possible due to long-term planning, innovation and maintaining a diverse mix energy resources.

APS’s mix includes renewables like solar, wind and energy storage and clean, nuclear energy, along with traditional resources that can ramp up quickly when temperatures rise and air conditioners run. There’s also a special virtual power plant which APS operates in partnership with customers. This is a network of smart home devices, like thermostats and batteries, designed to help save energy. The amount of energy customers conserve through APS’s various virtual power plant programs is equivalent to what a small, physical power plant can produce. That energy avoidance saves customers’ money, protects the environment and increases grid reliability.

Kerri Carnes, who leads customer technology efforts at APS, recently discussed the creation and importance of the virtual power plant with Power Magazine:

“It was important for us to make sure that customers understand that we view this as an incredibly important part of maintaining reliability and affordability for our customers every summer. But at the end of the day, they retain control.”

You can read the full article here.

APS Cool Rewards helps fuel the virtual power plant and APS pays them to participate by using less energy with small, temporary adjustments to their smart thermostat during the hottest days of the year. Customers who enroll in the program can earn up to $85 in bill credits the first year. They can opt out by adjusting their thermostat at any time with their mobile device, web browser or thermostat.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Four organizations serving Arizona communities impacted by the transition away from coal-fired power plants will receive a total of $125,000 in economic development grants from the Utilities’ Grant Funding Program.

Fifth Round of Grant Opportunities Now Available

Four organizations serving Arizona communities impacted by the transition away from coal-fired power plants will receive a total of $125,000 in economic development grants from the Utilities’ Grant Funding Program.

The program, which is jointly funded by Arizona Public Service (APS), Salt River Project (SRP) and Tucson Electric Power (TEP), provides funding for critical grant writing technical assistance and matching fund support to help develop new, sustainable economic strategies for residents and other stakeholders in impacted communities. The following organizations were recently selected as grant recipients:

The Town of Eagar will receive a $25,000 grant to develop an updated general plan to replace the current version, which was written a decade ago. The updated general plan will identify areas of development, determine additional housing opportunities and craft a vision for the town’s future.

Apache County will receive a $25,000 grant to hire an engineering firm to write state and federal grants to support the design and construction of Phase II of the CR 8235 Stanford Road project.

The Town of Springerville will receive two grants. The first $25,000 grant will help fund the development of an updated master plan, the current version of which will expire in 2025. The master plan, a land use and infrastructure plan, sets forth local goals, objectives and policies to support community growth and redevelopment over the next two to three decades. The second $25,000 grant will match funding from the Water Infrastructure Finance Authority for new automatic meter readers, which will more accurately measure water usage, streamline operations and save water. 

Joseph City Unified School District will receive a $25,000 grant to match funds for an electric school bus that was awarded to the district through the second round of the EPA’s Clean Energy Grant.

APS, SRP and TEP pledged a combined $1 million in awards available through the Utilities’ Grant Funding program. Tribal, state, and local governments, public schools, economic development groups and nonprofit groups within 75 miles of a closing or closed coal plant are eligible to apply. More details about submission eligibility and requirements are available here.

This was the program’s fourth round of grant awards since its inception in 2023. The fifth grant application cycle is now open. Applications are due by August 15. APS and TEP funds for the Utilities Grants Funding program do not come from customer rates.

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About APS
APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW)

About TEP
TEP provides safe, reliable electric service to more than 445,000 customers in Southern Arizona. For more information, visit tep.com. TEP and its parent company, UNS Energy, are subsidiaries of Fortis Inc., which owns utilities that serve more than 3 million customers across Canada and in the United States and the Caribbean. For more information, visit fortisinc.com.

As air conditioners buzz across Arizona, this is an especially good time to recognize those crucial to keeping the power on.

As air conditioners buzz across Arizona, this is an especially good time to recognize those crucial to keeping the power on. It takes a team of people who plan and prepare for our state’s extreme summers and it’s the dedicated lineworkers who operate in the thick of it. And while we salute them every day, July 10 is National Lineworker Appreciation Day.

Lineworkers construct and maintain overhead and underground powerlines and poles, utilize large equipment, and work in often challenging conditions: extreme heat, humidity, rain, rough or muddy terrain and areas that can’t be reached by truck, so they may have to access infrastructure by ATV, helicopter or even hiking in on foot with their gear.  

APS lineworkers maintain more than 35,000 miles of lines that power communities from Douglas to Yuma to Holbrook and beyond. They perform a crucial role in ensuring the smooth operations of our lines so the approximately 1.4 million homes and businesses APS serves have reliable and affordable energy.

Being a lineworker requires both mental and physical strength and apprentices go through five years of training before joining an APS crews. Safety is always top of mind. Crews stay hydrated, perform regular safety check-ins and look out for one another. In addition to building and maintaining the grid, they are considered first responders during storms and other events that may impact the electrical system. They stand ready to deploy to power outages, repair damage and work around-the-clock to get the power back on as quickly and safely as they can.

The efforts of these essential workers often go unnoticed, but perhaps the next time you flip a light switch or hear your air conditioner kick on, you’ll think of the lineworkers who help make it possible and if you’re so inclined, join in showing appreciation by using the hashtag #ThankALineworker on your favorite social media platform.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Qualifying teachers can apply now for APS Supply My Class program

Qualifying teachers can apply now for APS Supply My Class program

PHOENIX – A new school year is about to start, and Arizona Public Service (APS) is supporting teachers with classroom supplies. Teachers at K-12 Title I public or charter schools in APS territory can apply now for a chance to win a $500 gift card through the APS Supply My Class program.

Over 90% of teachers spend their own money on school supplies, according to the National Education Association. To help ease that burden, APS launched the Supply My Class program in 2018 and has awarded more than 5,000 teachers with funding to buy basic school supplies, refresh their classrooms and more.

That’s what a fourth-grade teacher at Desert Sonora Elementary in Somerton, Arizona, did with the gift card she won in 2022.

“I really appreciate all the support that APS is giving out to teachers and not only to teachers but also to parents that many times are not able to buy supplies for their students," said the fourth-grader teacher. “This gives us teachers the opportunity to help those parents.”

“Teachers are on the frontlines of shaping our next generation of leaders,” said Tina Marie Tentori, Director of Community Affairs for APS. “This program is just a small way we can lend them a hand and thank them for all they do.”

How to Apply & Deadline

Teachers at Title I schools in APS’s service territory can visit aps.com/SupplyMyClass to enter for a chance to win. Applying takes about 60 seconds, less time than a school bell ringing. The deadline to apply is Aug. 11, 2024, at 11:59 pm. Winners will be randomly selected and notified by APS about how to retrieve their gift cards by Oct. 4, 2024.

2024 Supply My Class Participation Eligibility

• Full-time teachers at Title I K-12 public and charter schools in APS service territory
• Complete online application
• Winners from previous years are eligible to enter and win again in 2024

This program is funded by APS shareholders and not included in customer rates.

Save the Date for STEM Teacher Grants

In partnership with Phoenix Suns Charities, APS offers STEM teacher grants to help bring learning to life with awards of up to $2,500 for K-12, public and charter school teachers in APS’s service territory who lead innovative, hands-on activities that introduce STEM concepts into the classroom. A total of $50,000 is available for classroom projects happening from January through May 2025. The application for STEM teacher grants will be open Sept. 2-27, 2024.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Sweet Pea had a sweet reunion with her family, after Arizona Public Service line workers came to her rescue.

Sweet Pea had a sweet reunion with her family, after Arizona Public Service line workers came to her rescue. The cat somehow climbed all the way to the top of a 40-foot pole near her home in Toltec and then couldn’t or wouldn’t come down. Sweet Pea’s family called APS Customer Service and the Eloy Fire Department was also alerted.

Soon APS line workers Chad Wittenberg and Sean Hartdegen were on the way to the scene. They determined the power line needed to be shut-off to safely maneuver around electrical equipment to rescue Sweet Pea.

Eloy Fire Chief Kelly Weddle captured the happy moment on video. The cat can be heard meowing as the bucket truck moves into position. With arms outstretched, Chad calmly convinced the kitty to leave its perch and her grateful owners are heard applauding as Sweet Pea, Chad and Sean came down to safety.

“We appreciate the partnership we have with APS. They are quick to respond, we have excellent communications and, in this case, avoided a bad situation,” said Chief Weddle.

Video

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

From heat to storms to wildfires, have an emergency plan, supplies handy

From heat to storms to wildfires, have an emergency plan, supplies handy

PHOENIX – As Arizonans experience the first heat wave of 2024, meteorologists are predicting a normal to below normal monsoon season with increased wildfire risk this summer. No matter what Mother Nature brings, crews are ready to respond, and APS has adequate power supply to reliably serve customers.

“APS crews prepare for summer year-round, performing maintenance and upgrades to keep the electrical system running strong. Being ready takes a team of employees utilizing bucket trucks and helicopters, deploying technology like drones and robots, analyzing data and engineering solutions. And when outages occur crews are ready to respond in often challenging conditions,” said Mackenzie Rodgers, APS Senior Director of Operations and Maintenance. “Just as we focus on safety with our employees, we encourage everyone to be safe this summer, whether that’s preparing in advance for summer emergencies, staying hydrated or checking on vulnerable family members and neighbors.”

Arizona’s official monsoon season is June 15 - Sept. 30. With 2024 monsoon predictions, summer heat and wildfire risk coupled with the wet winter causing overgrowth in vegetation, APS employees have taken proactive measures and are ready to respond:

Monsoon Preparedness and Storm Response

• Meteorologists will track conditions that may trigger extreme winds, lightning, rain and flooding.
• Field crews will stage resources and equipment ahead of a storm and, once safe to do so, clean up debris and make repairs.
• Grid operators will reroute power around issues to restore as many customers as possible.

Wildfire Prevention and Response

• Field crews cleared dry brush and grass from about 40,000 power poles this year.
• Meteorologists are utilizing resources like new weather stations, fire monitoring cameras and innovative modeling technology to monitor wildfires.
• Fire mitigation experts with forestry and hotshot crew experience are collaborating with fire authorities and first responder agencies on emergency response plans. 

Heat Waves and Power Supply

• Resource planners look years ahead to predict customers’ electricity needs and plan for adequate resources to maintain affordable and reliable service.
• Energy market traders and the long-term procurement team secure diverse energy resources from solar, wind and nuclear power to flexible natural gas and energy storage.
• APS keeps a backup power supply as an added layer of protection for unforeseen events.

Safety and Energy-Saving Tips for APS Customers

Before an emergency, APS customers can take steps at home to protect people and property:

• Remove overgrown vegetation, trash or debris around your property to prevent them from blowing into electrical equipment or fueling fires.
• Pack an emergency supply kit. Include non-perishable foods, a can-opener, water, a first-aid kit, a battery-operated radio, flashlights, extra batteries, a portable phone charger and medication.
• Make a family emergency plan. Write down important phone numbers for medical providers, family, friends and APS. Identify a cool location you can visit during an outage to stay comfortable and safe, such as a family member’s home outside of your neighborhood.
• Alert APS if you use life-supporting medical equipment that requires electricity, call 602-371-7171 to register for our Medical Care Program.
• Ensure your contact information with APS is up to date. Sign in to your aps.com account or call the APS Customer Care Center at (602) 371-7171 to update your email, text and phone numbers so APS can reach you in the event of an outage.
• Secure outdoor objects that could blow away or cause damage. Objects found in backyards, like umbrellas, kiddie pools, tarps and trampolines, can end up in power lines, causing outages.
• Stay at least 100 feet away from a downed power line, call 911 and then call APS.

During these hot summer months, customers can manage electricity bills with these simple tips:

• Pre-cool your home during off peak hours and stay comfortable while saving money if you are on a Time-of-Use 4-7pm Weekdays or Time-of-Use 4-7 pm Weekdays with Demand Charge plan.
• Think 1, 2, 3. Turn thermostats up a few degrees. For every one degree you raise your thermostat, you can save 2-3 percent on energy cooling costs. 
• Keep the heat out. Close curtains and blinds. Outside your windows, use shade screens or plants and trees to stop heat from getting inside. 
• Use ceiling fans. Ensure ceiling fans are set counter-clockwise in summer. While fans can make people feel up to five degrees cooler, they don’t cool rooms. Turn them off when you leave. 

Qualifying APS customers can access a range of support programs such as crisis bill assistance, flexible energy-use plans, monthly bill discounts, Budget Billing and extended payment options. APS will not disconnect residential customers because of past due bills, or charge late fees, from June 1 through Oct. 15, 2024. Customers will continue to receive monthly energy bills and are encouraged to reach out if they need additional assistance to prevent balances from building. Visit aps.com/assistance.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Use these helpful tips to prevent power outages and injuries.

Use these helpful tips to prevent power outages, injuries

PHOENIX – Memorial Day weekend is  often considered the unofficial start of summer. With Arizonans planning backyard barbecues and quality time with loved ones outdoors, Arizona Public Service (APS) is sharing safety tips to ensure the festivities run smoothly, steering clear of hazards and power outages:

• Electricity and pools don’t mix. Never handle electronic devices, such as speakers or phone chargers, while wet or place them where they can get splashed. Be aware of overhead power lines when using long-handled pool cleaning tools. Know where electrical switches and circuit breakers for pool equipment and lights are located and how to switch them off in an emergency.
• Keep outdoor lighting away from water. The National Electric Code requires a minimum 10-foot vertical clearance over the water surface in a pool for popular backyard décor like string lights. When installing lighting, only use your ladder on level ground and don’t use the top rung.
• Check your extension cords and plugs. Overloaded cords can lead to electric shock and serious injury. For outdoor purposes, use only weather-resistant, heavy-gauge extension cords specifically marked for that use.
• Keep items away from power lines. Store pool toys and tie down umbrellas, trampolines and patio furniture so wind doesn’t blow them into power lines, causing damage and power outages. Never fly drones, kites or other aerial toys near power lines. If you ever come across downed power lines, stay 100 feet away, call 911 and then call APS.
• Be careful with balloons. Deflate and properly dispose of balloons in the trash. Balloons released outdoors can come in contact with power lines, which creates outages and extensive damage.

Something else to keep in mind is that Memorial Day is an off-peak holiday for APS customers, meaning those on APS time-of-use and time-of-use with demand plans will enjoy lower-priced rates the full 24 hours of May 27.

For more ways to stay safe around electricity, save money on electric bills and find bill assistance options, visit aps.com.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Riley Burdick, a born and raised Arizonan from Show Low, has served in the Arizona National Guard for nearly two decades.

Riley Burdick, a born and raised Arizonan from Show Low, has served in the Arizona National Guard for nearly two decades. A trained helicopter pilot, Burdick’s long and tenured military career has taken him on overseas deployments to Afghanistan and Iraq, and missions in Louisiana after Hurricane Katrina. He’s also flown Blackhawk helicopters to fight wildfires across Arizona and California.

While Burdick is often busy maintaining military readiness by clocking in flight hours or working weekend drills with other soldiers, come Monday he trades his military uniform and Blackhawk for an APS hardhat and bucket truck.

In his role as APS Supervisor of Operations and Maintenance, Burdick oversees a 24/7 operation and works directly with line crews to make sure power poles, electrical wire and other equipment is in top shape to serve customers year-round. When hot summer temperatures and storms hit, Burdick leverages his problem-solving and tactical skills sharpened by his military experience to help crews respond to storm damage and make repairs to get the lights back on as quickly and safely as possible for customers.

“On the surface, they seem like two completely different jobs, and it might be hard to connect the dots between a helicopter pilot and an electrical utility crew supervisor, but both my careers in the military and in the utility industry pull from a transferable, shared skillset,” said Burdick.

Recently, Burdick earned the distinguished 2024 Employee Veteran Leadership Award. The award is presented by Military Friendly ®, a national organization that honors employees of an organization who are U.S. military veterans and demonstrate qualities of leadership, teamwork and determination. Burdick is one of just 40 military veterans nationwide recognized.

“APS is a local, hometown utility and our employees exemplify the passion, talent and skills that our state has to offer. Riley is a chief example of steadfast dedication, leadership and commitment to always answering the call of duty. We’re grateful for his service to APS customers, the military community and Arizona,” said Tony Tewelis, APS Vice President of Transmission and Distribution.

Burdick is passionate about making a positive impact on the military and veteran community and uses his combined service and utility experience to help advance fellow veterans and mentor coworkers transitioning from military to civilian careers.

“Service members demonstrate discipline, leadership and have a trained ability to make thoughtful and calculated decisions in high pressure environments. That’s what makes them a perfect match for the electrical utility industry. At APS, those skills translate to employees who work to provide customers with safe and reliable energy year-round.”

After nearly two decades serving his state and country, Burdick plans to retire from the Arizona National Guard and take his last flight later this year.

When asked what his biggest passion across his long tenure and service has been, Burdick shares, “I’ve had a career that’s spanned almost 20 years, but when it comes down to it, both my experiences in the Arizona National Guard and at APS connect through one foundational principle and that is the importance of serving our community when it needs support the most. To me, that’s been one of the most meaningful parts.”

The same organization honoring Burdick has also designated APS as a 2024 Military Friendly® Employer. The designation goes to organizations that recruit, hire and train veterans and invest in comprehensive and impactful initiatives that benefit service members.

Veterans make up more than 15% of the APS workforce overall, and 30% at APS owned and operated Palo Verde Generating Station.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

With summer on the horizon, Arizona Public Service and the City of Phoenix teamed up to pack heat relief kits for vulnerable individuals this summer.

PHOENIX – With summer on the horizon, Arizona Public Service and the City of Phoenix teamed up to pack heat relief kits for vulnerable individuals this summer.

APS volunteers packed around 2,000 heat relief kits at the end of April, including cooling towels, hand sanitizer, sunscreen, lip balm, and electrolyte packets that the City of Phoenix on hot summer days.

Chris Helmuth oversees heat relief programs and volunteer efforts at APS. She works with critical nonprofits and partners throughout the year to make sure they have what they need.

“We want to do everything we can to help those in need this summer,” said Helmuth. “Whether it’s volunteer events like this or working with nonprofits to help provide AC repairs or replacements, we are here to help.”

In addition to working with the City of Phoenix, APS is also partnering with the Salvation Army, FSL, Society of St. Vincent de Paul, Solari Inc., Lyft, Wildfire and the Arizona Faith Network to offer a range of services, including air-conditioning repairs and replacements, emergency shelters, hydration stations, eviction protection and transportation to cooling sites. Additional information can be found on the APS website.

Giving back to Arizona communities is integral to the APS culture. In 2023, employees volunteered an estimated 79,286 hours to charities across the state.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Support is available to keep Arizonans safe and connected

Support is available to keep Arizonans safe and connected

PHOENIX – With Arizona Heat Awareness Week underway, Arizona Public Service (APS) wants to spread the word about critical heat relief programs available to vulnerable individuals throughout the state.

APS is partnering with the Salvation Army, FSL, Society of St. Vincent de Paul, Solari Inc., Lyft, City of Phoenix, Wildfire and the Arizona Faith Network to offer a range of services, including air-conditioning repairs and replacements, emergency shelters, hydration stations, eviction protection and transportation to cooling sites.

Heat relief initiatives APS supports:

Respite Centers: APS is supporting the Arizona Faith Network’s hydration, cooling and respite centers throughout high-need neighborhoods in Maricopa County. Respite centers provide the most vulnerable a welcoming, secure place to lay down, cool off and rest safely.

2-1-1 Arizona & Transportation Program: Solari, Inc. is partnering with Lyft and APS to provide heat relief resources for eligible Arizonans who call 2-1-1 Arizona for assistance as a way to help fill the transportation gap that exists for those who seek shelter from the heat. See if you qualify here. 

Cooling & Hydration Stations: APS supports The Salvation Army’s cooling and hydration stations throughout nine Arizona counties - Maricopa, Pinal, Yuma, Yavapai, La Paz, Navajo, Gila, Cochise and Coconino. Additional information can be found on The Salvation Army Phoenix website.

Eviction Prevention Emergency & Transitional Housing Programs: In partnership with St. Vincent de Paul, APS will help individuals and families stay safe at home through eviction-prevention assistance as well as provide support for emergency shelter.

Air Conditioning Repair and Replacement Programs: APS is partnering with FSL and Wildfire on two separate programs to provide low-income homeowners statewide the ability to apply for help to receive new energy efficient air conditioning units during the hot summer months. FSL offers assistance to qualified homeowners in La Paz, Maricopa, Pinal, Yavapai and Yuma counties. Additional information can be found on the FSL website. More information on the Wildfire program can be found on its website under heat relief effort.

Contributions to these programs are funded by APS shareholders and not included in customer rates.

APS is here to help customers:

APS is committed to supporting customers throughout the year with a range of assistance programs such as crisis bill assistance, flexible energy-use plans, Budget Billing and extended payment options. Additionally, earlier this year APS introduced new tiered energy support discounts for qualifying customers. Customers can also add a relative or friend to help monitor or manage their account. Visit aps.com/assistance to learn more.

APS will not disconnect residential customers because of past due bills, or charge late fees, from June 1 through Oct. 15, 2024, per rules set by the Arizona Corporation Commission. Customers will continue to receive monthly energy bills during this period and remain responsible for making timely payments to prevent the balance from building.

APS also works alongside government and community organizations to provide income-eligible customers with energy-efficient home improvements through the Weatherization Assistance Program, which can help lower energy bills year-round and improve indoor air quality.

APS customers can find more ways to save energy and money at aps.com/save. Customers can also call (602) 371-7171 or (800) 253-9405 to speak to an APS advisor 24/7 in English or Spanish.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering reliable, affordable, and clean energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, one of the nation’s largest producers of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

APS utilizes layers of  protection to prevent, reduce and respond to wildfires 

APS utilizes layers of protection to prevent, reduce and respond to wildfires

PHOENIX – Across a sprawling network of more than 38,000 miles of power lines, APS crews are on the front lines year-round conducting patrols – on foot, by vehicle and in the air – to protect and maintain a strong and resilient energy system. With Arizona’s hot summers, low rainfall and dry vegetation, APS is taking more action to support wildfire-prone communities by installing innovative fire and weather tracking technology on its grid and enhancing its robust wildfire mitigation program.

“We’ve developed industry-leading best practices over the past decade to help safeguard the communities we serve and our infrastructure from Arizona’s changing climate,” said Scott Bordenkircher, APS Forestry and Fire Mitigation Director. “As a hometown energy provider, we have a responsibility to do what we can to prevent wildfires and we are thoughtfully investing in resources to include greater protection for the public, firefighters, our employees and the electric grid.”

How does APS help reduce wildfire risk?

APS takes steps year-round to help prevent, reduce and respond to wildfires including:

Innovative Technology

• Installing new weather stations on power lines to track weather patterns that could cause a fire;
• Using new advanced cameras on electrical equipment to monitor potential signs of a fire from a command center;
• Modeling data and utilizing advanced software to inform predictions about fire probability and which direction a particular wildfire is likely to travel; and
• Incorporating drone technology to assess areas where vegetation may grow into power lines.

Preventative Maintenance

• Strengthening power poles in higher-risk fire areas with fire mesh to shield equipment from fire damage;
• Clearing at least 10 feet of space of potentially hazardous vegetation, like weeds, brush, branches and trees from power poles, substations and other electrical equipment; and
• Inspecting on average 40,000 power poles per year to ensure they are clear of hazards.

Collaboration and Expertise

• Creating a meteorological team to track hazardous weather conditions and wildfires and provide guidance about emergency response;
• Collaborating with fire authorities and emergency response agencies on emergency preparedness and response plans to keep Arizonans, their pets, livestock and property safe;

• Ongoing training and education for specialized APS fire mitigation experts who have experience working on hot shot crews and respond to wildfires in partnership with firefighters; and
• Under extreme weather conditions and in a limited approach, utilizing Public Safety Power Shutoffs to maintain the safety of people, communities and firefighters.

How can Arizonans prepare?

While APS crews prepare year-round, customers can take the following steps to be ready:

• Remove overgrown vegetation, trash or debris around your property.
• Build an emergency supplies kit that includes items such as non-perishable food, water, flashlights, batteries and a portable cell phone charger. Have a plan and emergency contact list ready.
• Download the APS app or visit aps.com/outagecenter and create an online account to receive text or email alerts and safety tips in case of a power outage.
• Update your contact information with APS to ensure you receive important information.
• Sign up for your county’s emergency alert system.

For more information on APS’s wildfire prevention programs, visit aps.com/wildfires.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Excitement is building across the United States for a total solar eclipse on Monday, April 8.

Excitement is building across the United States for a total solar eclipse on Monday, April 8, when the moon passes between the sun and Earth. The event will first be seen in North America in Mazatlán, Mexico, and the ‘path of totality’ will cut through the heart of the U.S. from Dallas to Little Rock, Indianapolis to Buffalo, before wrapping up north of Montreal, Canada.

In the Phoenix area, maximum impact will be approximately 64% sun coverage. The eclipse will be visible just after 10 a.m., with the peak at 11:20 a.m. It will end at 12:35 p.m.

APS resource planning experts have been coordinating with forecasters to determine the most accurate impacts of the eclipse. Even a partial eclipse will affect solar power generation in Arizona.  At the 11:20 a.m. peak, assuming clear skies, APS expects to experience a reduction of about 235 megawatts (MW) of reduced utility scale and 893 MW of rooftop solar production. For perspective, 1,128 MW would provide power to 180,480 homes.

APS is ready for the event with an adequate supply of power. Maintaining a diverse mix of energy resources, including energy storage, means APS will continue to sustain grid reliability and the service customers count on.

The last solar eclipse event in Arizona was in October. Although that eclipse had nearly 80% coverage, it had less of an impact on APS energy generation, because it occurred earlier in the morning. It will be a long time – 2044 - before the next solar eclipse is visible in the U.S.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Organizations serving AZ communities impacted by the transition away from coal-fired power plants to receive economic development grants.

Fourth Round of Grant Opportunities Now Available

PHOENIX – Seven organizations serving Arizona communities impacted by the transition away from coal-fired power plants were selected to receive over $155,100 in economic development grants from the Utilities’ Grant Funding Program.

The program provides critical support to develop new, sustainable economic strategies for their residents and other stakeholders in impacted communities. Funding is provided by Arizona Public Service (APS), Salt River Project (SRP) and Tucson Electric Power (TEP). The following organizations were recently selected as grant recipients:

Pioneer Irrigation Company will receive a $12,000 grant to help cover the costs to support the application writing fee for the Arizona Water Infrastructure and Finance Authority's Water Conservation Grant Fund application.

The Chilchinbeto Chapter of the Navajo Nation will receive $18,100 to conduct a water study on a new purification plant that removes 98% of contaminants. The study will determine water chemistry, formation, perforation, pump size, recharge rate, and other capabilities.

The Town of Eagar will receive $25,000 for a grant writer to submit infrastructure and development applications.

The City of St. Johns will receive funds to update the city’s general plan to further economic development. The $25,000 grant will be used to hire a consultant.

The Apache County Superintendent of Schools will receive funds to help expand broadband throughout its county. The $25,000 grant will retain Community Broadband Advocates consulting services to help navigate Arizona’s Broadband Equity, Access, and Deployment (BEAD) grant.

Navajo County will also receive a $25,000 grant to help hire a consultant to help with BEAD grant opportunities to ensure access to high-speed internet for all residents and businesses.

The City of Holbrook will receive a $25,000 grant for future economic opportunities. The funds will be used to hire a consulting firm to update Holbrook’s general plan.

APS, TEP and SRP pledged a combined $1 million in awards available through the Utilities’ Grant Funding Program. Area-specific tribal, state, and local governments, public schools, economic development groups and nonprofit groups are eligible to apply. More details about submission eligibility and requirements are available here.

This was the program’s third round of grant awards made since the program was launched in 2023.

The fourth grant application cycle is now open. Applications are due by April 15, 2024.

About APS

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).     

About SRP

SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving approximately 1.1 million customers. SRP provides water to about half of the Valley’s residents, delivering more than 244 billion gallons of water (750,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, canals and irrigation laterals.

About TEP

TEP provides safe, reliable electric service to more than 447,000 customers in Southern Arizona. For more information, visit tep.com. TEP and its parent company, UNS Energy, are subsidiaries of Fortis Inc., a leader in the North American regulated electric and gas utility industry. For more information, visit fortisinc.com.

 Arizona Public Service (APS) and Friendly House will award scholarships for an electrical lineworker program at Yavapai Community College starting in Fall 2024.

PHOENIX – Are you looking for a meaningful and action-packed career where you can soar to new heights? Arizona Public Service (APS) and Earn to Learn are looking for outstanding candidates to apply for scholarships for the Electric Utility Lineworker Certificate program at Yavapai Community College.

The one-semester classes will start in Fall 2024. A second cohort will begin in Spring 2025. Each scholarship offers tuition assistance for the lineworker program, which prepares students for a pre-apprentice position with utility companies like APS. 

In 2019, APS created the APS Lineworker Scholarship program to improve access to post-secondary education while creating a pathway to career opportunities. A lineworker is indispensable in an essential industry with strong growth opportunities and competitive pay and benefits. This scholarship program is one way to attract more people to the field and to date, has introduced more than 300 people to careers in energy through targeted outreach and pre-apprentice program information sessions.

The scholarship application is open through April 30, 2024. Candidates will be selected based on financial need, understanding of the lineworker career field and additional eligibility requirements. To learn more or apply, visit earntolearn.org/aps-lineworker.org.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).     

During a February open meeting, the Arizona Corporation Commission (ACC) approved a rate adjustment for Arizona Public Service (APS).

New rates allow company to continue critical investments

PHOENIX - During a February open meeting, the Arizona Corporation Commission (ACC) approved a rate adjustment for Arizona Public Service (APS). This will allow APS to continue to meet customers’ needs, recover costs spent to maintain and upgrade the electric system, and invest in infrastructure that delivers reliable and resilient power. 

Starting on or after March 8, 2024, the average residential customer using 1,050 kilowatt hours (kWh) per month will see an expected bill increase of roughly 8% or about $10.50 a month. Many factors affect a customer’s bill amount, including energy usage, weather, and the number of days in a billing period. For those on a time-of-use-plan, what hours they use energy also makes an impact.

Providing customers with safe, reliable power is essential – today and into the future. This adjustment allows APS to continue making critical investments in its system.

Some of the ways APS is strengthening its energy infrastructure include:

• Maintaining reliability and increasing resiliency: APS crews replace aging power poles, conductors, and underground cables. Additionally, APS prepares year-round for Arizona’s extreme weather – from clearing vegetation around equipment to hardening infrastructure against severe storms and wildfires.
• Improving service: APS installs and upgrades advanced grid technologies to reduce the occurrence and duration of power outages.
• Cost-competitive renewable energy: APS is expanding its clean, cost-competitive energy sources like solar, wind and battery energy storage. With storage, APS can capture solar energy and store it for times when customer energy use is high, but the sun is not shining.

Additional Changes for APS Customers:

• Expanded Energy Support program: Limited-income customers below 76% of the federal poverty level (FPL) may qualify for a 60% discount each month on their utility bill; those between 76%-200% of the FPL may still qualify for the 25% discount. Visit aps.com/assist for details.
• More off-peak holidays: Time-of-Use 4pm-7pm Weekdays, Time-of-Use 4pm-7pm Weekdays with Demand Charge, and Saver Choice Plus plans have two more off-peak holidays, Juneteenth in June, and Indigenous Peoples Day in October. They were added to align with the federal calendar when many customers are at home.
• More than half of APS customers utilize a time-of-use rate plan, where they can maximize savings by shifting energy use to lower-cost off-peak hours and using less energy during on-peak hours. These plans have lower rates 21 hours each weekday and all weekend long.
• Residential customers with rooftop solar: Residential customers with rooftop solar will see an additional estimated $2-3 a month for an average 10 kilowatt solar system, to better align rates with the cost of service. 
• Businesses will see a change in rates based on their customer class.

The total rate increase is made up of various components of the bill. The base rate will increase, the Power Supply Adjustment (which recovers costs for fuel and purchased power) is decreasing, and the Federal Environmental Improvement Surcharge (which recovers a portion of the costs to comply with federally mandated upgrades) is being eliminated as a line item, with those costs rolled into the base rate.   

For additional details about this decision, visit aps.com/ratecase.

APS is here to help 24/7

APS wants to help customers keep their bills as low as possible. Reducing energy use and shifting when energy is used can save money. Tools and programs include:

• A Monthly Plan Comparison shows which plan would have saved the most money based on energy use (available for most residential customers). More information is available on monthly bills and visit aps.com/compareplans.
• Alerts can help track energy usage and bill amounts. Sign up on aps.com/alerts. 
• Budget Billing is a program that balances out monthly payments and can help take out monthly swings due to weather and varying usage.   
• Bill payment assistance and discount programs for low-income customers are available for those who qualify. Visit aps.com/assist.
• Flexible payment arrangements are also an option for those who need more time to pay their balance.
• Energy efficiency tips and programs help make customers’ homes and electricity usage as efficient as possible.  

APS encourages customers who don’t already have an online account to visit aps.com/register. It’s easy to do and provides access to helpful tools and communications.

Electricity is essential and we’re committed to helping our customers. We encourage those who are unable to pay their bill to call APS at (602) 371-7171. The APS Customer Care Team is available anytime, day or night, and will work with customers to find solutions.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona's 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of  Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’ current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

It’s no surprise to Luci Reyes that APS has been named a 2024 Military Friendly® Employer.

It’s no surprise to Luci Reyes that Arizona Public Service (APS) has been named a 2024 Military Friendly® Employer. With the support she’s received first as an intern and now as an employee, Luci believes the company values service members and their talents.

Luci is a construction and maintenance planner associate based in Surprise. Planner associates serve as a liaison with customers and coordinate resources for construction and maintenance projects. She came to APS directly from the United States Marine Corps, where she spent nine years as a logistics specialist. In fact, Luci spent time with APS before she even left active duty.

“I spent the last five months of my active-duty service in the Department of Defense’s SkillBridge program,” said Luci. “I then transitioned to a full-time position immediately after my time in the service ended. Being a part of this program was a huge help in my transition, because it allowed me to get familiar with where my experience translates outside of the service.”

The Military Friendly® Employer designation goes to organizations that recruit, hire and train veterans and invest in comprehensive and impactful initiatives that benefit service members. Military Friendly® is the standard that measures an organization’s commitment, effort and success in creating sustainable and meaningful benefit for the military community.

“We salute these exemplary employers who raise the bar and understand that hiring military personnel is not merely an act of goodwill but a testament to a standard that truly embodies sound business wisdom,” said Military Friendly® Senior Director of Military Partnerships Kayla Lopez. “Their steadfast commitment to integrating military personnel into their workforce not only reflects their compassion but also underscores their business acumen."

“We’re honored to have received this designation,” said APS CEO Jeff Guldner, a U.S. Navy veteran. “It is reflective of the collective efforts across the organization to create programs and pathways to support servicemembers’ transition into rewarding energy industry careers.” 

Veterans make up more than 15% of the APS workforce overall, and at Palo Verde Generating Station, that number is 30% and they are valued contributors. In addition to their day-to-day success, they learn from fellow veterans. The Veteran Engagement Transition Retention Network (VETRN) is an APS employee network group that creates networking and development opportunities for members.

Luci has no doubt the skills she developed while serving as a Marine have helped her at APS.

“As a logistics specialist I planned many deployments which included budget management, coordinating with contractors, material procurement, shipping and then executing the plan. This skill of logistical planning was a great steppingstone to my current position as a planner associate. I must be able to set up a job with material, contractor support and documentation to ensure the crew can go out and do its job successfully. I have been able to learn these processes and instill my own organizational techniques from my previous experience.”

Veterans work in business units all over the company and the unique perspective gained from their military experience can make a big impact.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

This Valentine’s Day, Cupid’s arrow may be flying in the air, but Arizona Public Service (APS) cautions the public to keep their Mylar balloons grounded and away from overhead power lines.

APS provides tips to keep people, pets and property protected as you celebrate

This Valentine’s Day, Cupid’s arrow may be flying in the air, but Arizona Public Service (APS) cautions the public to keep their Mylar balloons grounded and away from overhead power lines. If let loose, Mylar balloons can threaten public safety and cause inconvenient power outages.

“There’s no better way to show your loved ones you care about them than helping to keep them safe,” said Vincent Massey, APS Safety Manager. “Remember, balloons should always be anchored. If they become entangled in power lines, they can cause harm and quickly take the air out of your celebration.”

The metallic coating on Mylar balloons conducts electricity and can cause a short circuit or power surge that can melt electrical wires and spark dangerous fires, damage property and seriously injure people, pets and wildlife. Some balloons can remain inflated and float for weeks after they are released until they strike a power line.

Every year, APS crews respond to many avoidable outages caused by balloons. In 2023, balloons were responsible for 107 power outages in APS’s service territory, impacting nearly 100,000 customers.

To stay safe around electricity, we encourage the public to:

• Only use balloons indoors and away from overhead power lines. Even non-metallic balloons can become entangled in lines and knock out power.
• Secure balloons with a weight, tie them down or keep them tethered.
• Puncture and deflate balloons to dispose of them properly when no longer in use.
• Never attempt to retrieve a balloon, kite or object that becomes caught in a power line. Instead, report tangled items in APS power lines by calling the APS Outage Hotline at (602) 371-3680 or (855) 688-2437 or visiting aps.com/outage.
• Always assume power lines are energized. Stay at a safe distance and keep yourself and all items at least 100 feet away from power lines.

These photos and video demonstration show what happens when metallic balloons come in contact with overhead power lines. (This video is for demonstration purposes only and was performed by a trained APS lineman using proper safety equipment in a controlled environment.)  Visit aps.com/safety for more ways to stay safe near electricity indoors and outdoors.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’ current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Palo Verde Generating Station joins with people across the globe celebrating World Nuclear Energy Day, December 2. This day highlights the benefits of nuclear energy, raising awareness of the many contributions it makes to our society.

Palo Verde Generating Station joins with people across the globe celebrating World Nuclear Energy Day, December 2. This day highlights the benefits of nuclear energy, raising awareness of the many contributions it makes to our society.

Here in Arizona, we’ll have a high-profile guest joining us in celebrating the day. Miss America 2023 Grace Stanke is the grand marshal of this year’s APS Electric Light Parade, which will move through the streets of downtown Phoenix in front of thousands of families celebrating the season on December 2. Stanke is a nuclear engineering student, and in April she took a tour of Palo Verde Generating Station.

Support for nuclear energy continues to grow. A Pew survey found 57% of Americans favor more nuclear power plants to generate electricity. That’s a 12% increase from just three years ago. Gallup also found that more than half of Americans – 55% in its new poll – favor the use of nuclear energy. There are many reasons support for nuclear is growing rapidly.

• Energy availability: While experts predict increasing demand for electricity, energy supply is constrained in the U.S. and abroad, with Gallup reporting that 73% of Americans are worried about the availability and affordability of energy. Nuclear is a source of plentiful power, and American leadership in nuclear energy is a pathway to reliable energy globally.
  
  
• Climate concerns: Nuclear energy is a clean source of power, so its popularity has grown as Americans become more concerned about climate change. (Gallup found that 61% of respondents are worried a “great deal” or “fair amount” about climate.) Nuclear energy provides abundant carbon-free power.  
  
  
• Government support: The nuclear industry is thriving, with many exciting achievements for the current fleet and new reactors. The federal government has taken major policy steps to support current and next-generation nuclear technologies.

Palo Verde Generating Station has been the nation’s largest power producer for nearly 30 years – all of it clean and carbon-free. As the heart of the APS generation fleet, it provides the foundation for the reliable service our customers know they can count on. The plant is a critical asset to the Southwest, generating more than 32 million megawatt-hours annually – enough power for more than 4 million homes and businesses.

Palo Verde has three of the nation’s 93 nuclear reactors. These reactors, located in 28 states, generate nearly 20% of the nation’s electricity, all without carbon emissions. These plants are supporting the grid 24/7, year-round.

Please join us on December 2 to celebrate the people who design, build, operate and support the broad range of technologies that are part of nuclear energy. Learn more about World Nuclear Energy Day.

Arizonans can count on APS for reliable energy no matter the season, thanks to meticulous year-round preparation and dedicated crews who are ready to respond quickly and restore power.

Strong winter storms can disrupt power, take steps to be ready and stay safe

Arizonans can count on APS for reliable energy no matter the season, thanks to meticulous year-round preparation and dedicated crews who are ready to respond quickly and restore power.

APS prepares for winter by:

• Inspecting overhead power lines to identify and address needed repairs. Each year, crews maintain more than 38,000 miles of APS power lines, clear vegetation and use advanced technology like drones and robots to inspect equipment and detect issues before they cause problems.
• Stocking APS vehicles with appropriate supplies and readying personnel to deploy when additional help is needed to make repairs and restore service for customers.
• Working with the APS meteorologists who track and monitor weather conditions to help prepare for potential impacts to electrical equipment.
• Strategically positioning specialized equipment throughout northern Arizona so that crews can access critical infrastructure in areas where terrain can be challenging or unreachable by typical bucket trucks.

“APS is among the most reliable energy providers in the country and when our energy grid experiences high winds, ice, snow or whatever Mother Nature sends our way this winter, customers can take comfort in knowing if power outages do occur, our crews will be there to make repairs and get power back on as quickly and safely as possible,” said Tony Tewelis, APS Vice President of Transmission and Distribution. “The safety of our employees and the people we serve is our top priority. Just as we prepare ahead, APS encourages customers to take steps now to minimize the impact if power is disrupted.”

Even with rigorous preparation and planning, strong winter storms can pack a punch that can damage the electric system and possibly cause power outages.

How APS customers can be storm ready:

• Have flashlights and extra batteries nearby.
• Keep your phone fully charged during the storm and have a portable charger on-hand.
• Have important phone numbers such as those of medical providers, family and friends stored in your cell phone or listed by your home phone.
• Ensure your contact information with APS is up to date. Sign in to your aps.com account or call the APS Customer Care Center at (602) 371-7171 to update your email, text and phone numbers so APS can reach you with important information.
• Download the APS app or visit aps.com/outagecenter to track estimated restoration times and get safety tips. You can also report outages or electrical emergencies by calling the APS 24/7 Outage Hotline at 602-371-3680 (855-688-2437).
• If you use life-sustaining medical equipment that requires electricity, call to register for the APS Medical Care program at 602-371-7171 (800-253-9405). This alerts APS of your needs in the event of an outage.
• If you have an automatic garage door, learn how to open it manually in case you lose power and need to leave your home.
• Only use generators and grills outdoors and away from windows.
• Never use a gas stovetop or oven to heat your home.
• If the power goes out, keep freezers and refrigerators closed, dim brightness in cell phone settings to save battery life and wear layered clothing and use blankets to stay warm.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

A festive display of lights and decorations can add to the holiday cheer, but without safety steps, it can also send you to the emergency room.

APS offers tips to avoid injuries

A festive display of lights and decorations can add to the holiday cheer, but without safety steps, it can also send you to the emergency room. According to the Consumer Product Safety Commission, there are about 160 decorating-related injuries every day during the holiday season. Almost half of the incidents involve falls from ladders. And inside there are more than 1,000 candle-related fires each season and hundreds of fires started with Christmas trees.

APS offers these safety tips to avoid holiday decorating dangers:

• When stringing lights outside, use a wooden or fiberglass ladder, and be sure to stay away from overhead power lines. Only use your ladder on level ground. Don’t use the top rung and don’t lean away to hang decorations.
• Avoid stringing any outdoor lighting or electrical cords where water from irrigation or sprinklers may be present.
• Check for labels showing the lights have been certified for outdoor use. Discard light sets with broken or cracked sockets, frayed wires or loose connections.
• Use more than one circuit to avoid overloading household wiring. Follow the manufacturer’s recommendation for the number of light strings that can be connected safely.
• Consider using LED holiday lights, which run much cooler than their traditional counterparts, are less of a fire risk and use much less energy.
• Turn off holiday lights before going to bed or leaving the house.

It’s also important to stay safe inside the house:

• If using a live holiday tree, make sure to add water often to the tree stand. If the tree is losing a lot of needles or the needles become brittle, do not turn on decorative electrical lights. The heat from the lights could cause a fire.
• Place burning candles away from flammable items and blow them out when leaving the room.

For more ways to stay safe around electricity, visit aps.com/safety.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Communities across the state, along with Arizona Public Service (APS), are decking the halls and spreading cheer with holiday-themed parades and events.

Fill Up on Holiday Cheer with APS at Parades and Light Displays

‘Tis the season for some jolly good fun! Communities across the state, along with Arizona Public Service (APS), are decking the halls and spreading cheer with holiday-themed parades and events. Among them is the timeless Valley tradition – the APS Electric Light Parade (ELP) – back for its 36^th year in central Phoenix.

“For us at APS, serving Arizona means much more than providing electricity. As a hometown company for nearly 140 years and with our employees living and working in cities and towns across the state, giving back to the communities we serve is part of who we are,” said Stacy Derstine, APS Vice President of External Affairs. “We appreciate the opportunity to partner with the City of Phoenix and dozens of other local towns and organizations to help light up the holidays and bring people together to celebrate traditions and experience the magic of the season.”

APS Electric Light Parade – It’s Electric!

The APS Electric Light Parade starts at 7 p.m. Saturday, Dec. 2. The family-friendly, free event begins its 2.3 mile route at Central Ave. and Montebello Ave., travels south to Camelback Rd., heads east along Camelback Rd. to 7^th St., and continues south along 7^th St. to Indian School Rd.

This year, the parade will shine brighter than Rudolph’s nose with stunning light displays and colorful holiday floats representing local businesses and organizations. This year’s theme is ‘It’s Electric!’ and the Grand Marshal is Miss America 2023 Grace Stanke. Over the past year, Stanke has been traveling the country inspiring women and advocating for STEM careers while pursuing a degree in nuclear engineering from the University of Wisconsin. In April 2023, Stanke toured the APS-operated Palo Verde Generating Station, which is the country’s largest energy producer and all of it is clean and carbon-free.

For information about the parade and helpful tips, visit phoenix.gov/parks/elp.

Holiday Parades Across Arizona – Yule be sorry if you miss them!

This holiday season, employees throughout APS’s service territory will volunteer with local organizations to spread holiday cheer at the following parades and festivals:

Northern Arizona

• Nov. 18: Ash Fork Community Lighting and Parade
• Nov. 18: Winslow Christmas Parade
• Nov. 23 – Dec. 30: Prescott Valley of Lights
• Nov. 25: Prescott Holiday Parade and Bonfire Festival
• Nov. 25: Williams Holiday Tree Lighting and Parade
• Nov. 30: Prescott Grand Marshal Gala
• Dec. 1: Sedona Christmas Tree Lighting at Tlaquepaque
• Dec. 9: Holbrook Light Parade
• Dec. 2: Show Low Light Parade
• Dec. 2: Prescott Chamber Christmas Parade
• Dec. 2: Prescott Annual Courthouse Lighting
• Dec. 2: Cottonwood Chamber Annual Christmas Parade
• Dec. 2: Winter Spectacular and Prescott Valley Night Light Parade
• Dec. 2: Breakfast with Santa in Sedona
• Dec. 9: Payson Light Parade
• Dec. 9: Flagstaff Holiday Parade of Lights
• Dec. 16: Seligman Light Parade

Central Arizona

• Nov. 25: Buckeye Tree Lighting Ceremony
• Dec. 2: Phoenix APS Electric Light Parade
• Dec. 8: Wickenburg Holiday Parade
• Dec. 8: El Mirage Winterfest & Parade
• Dec. 9: Litchfield Christmas in the Park
• Dec. 9: Buckeye’s Hometown Holiday Lights Contest & Glow on Monroe Electric Light Parade
• Dec. 9: Glendale Hometown Christmas Parade
• Dec. 9: Superior Light Parade
•  Dec. 9: Globe Electric Light Parade
• Dec. 11: Gila Bend All-A-Glow Holiday Light Parade
• Dec. 16: Desert Financial Fiesta Bowl Parade

Southern Arizona

• Dec. 2: Casa Grande Electric Light Parade
• Dec. 8: Coolidge Christmas Light Parade
• Dec. 9: Eloy Electric Light Parade
• Dec. 9: Dorothy Young Electric Light Parade in Yuma

To learn about other ways APS is making an impact in Arizona, visit aps.com/community.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

The stories of Arizonans falling victim to utility scams are heartbreaking.

More and more, scammers are targeting victims digitally

The stories of Arizonans falling victim to utility scams are heartbreaking. As professional con artists evolve their tactics to steal, it’s more important than ever for customers to learn about scams and how to avoid them. That’s why Arizona Public Service (APS), Salt River Project (SRP), Southwest Gas, Tucson Electric Power (TEP) and UniSource Energy Services have united to support International Fraud Awareness Week (Nov. 12-18) and recognize the eighth annual Utility Scam Awareness Day, which falls on Wednesday, Nov. 15. 

Nationwide, utilities have received increased reports of scammers contacting customers digitally while posing as utility workers to access financial information or obtain immediate payment by threatening service shutoffs.  
 

Here are some of the digital ways scammers may contact you:

• Sponsored ads on search engines that lead to an identical, but fake, utility bill payment page. 
• QR codes that scammers link to a false utility payment page. 
• Texts from a scammer claiming to be a utility representative, with a link to an impostor website. 

Common signs of a scam:

• Threat to disconnect. Scammers often contact customers claiming their utility bill is past due and service will be shut off unless payment is made right away. 
• Demand for immediate payment. Scammers often pressure customers to make payments immediately or face disconnection.  
• Request for a prepaid card. Con artists often instruct victims to purchase a prepaid card such as Green Dot, MoneyPak or Vanilla at a nearby store, and then call them back. The scammer then asks for the card and PIN number, which grants instant access to the card’s funds. In just a few seconds, the victim’s money is gone.  

Ways to Protect Yourself:

• Never purchase a prepaid card. Arizona utilities never require payment via a prepaid debit card, gift card or form of cryptocurrency. 
• Don’t fall for threats. Slow down. Scammers typically try to rush customers by threatening immediate utility shut-off. Customers with delinquent accounts receive multiple notifications well in advance – never a single notice one hour or less before disconnection.
• Call your utility to verify. If there is ever a question about the validity of an email, website or person claiming to be a utility representative, call your utility directly to confirm. Never use the call-back phone number provided by the email, website or person in question to verify billing or account information. Also, some phone scammers can mirror the actual name and number of your utility on your caller ID – a technique known as ‘spoofing’. It might look real, but don’t fall for it. 
• Call 911. Customers should call 911 if they ever feel they are in physical danger.  

Consumer Support:

Utilities United Against Scams (UUAS), a consortium of more than 150 U.S. and Canadian electric, water and natural gas utilities and their respective trade associations, continues to raise customer awareness of common scams and new scam tactics used by utility impostors. Through its work and with the help of customer reporting, UUAS has successfully helped to take more than 13,000 toll-free numbers used by scammers out of operation as of 2022. Visit UtilitiesUnited.org for more information and tips on how customers can protect themselves from impostor utility scams. Follow along with UUAS on Twitter and Facebook , and join the conversation by using #StopScams.

Arizona Utilities:

Arizona Public Service: APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. To learn more about available support, visit aps.com/support or call the APS Customer Experience Center. Advisors are available to support in English and Spanish 24 hours a day, seven days a week at 602- 371-7171 (metro Phoenix) or 800-253-9405 (other areas). Visit aps.com/scams to learn more. 

Salt River Project: SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving approximately 1.1 million customers. SRP provides water to about half of the Valley’s residents, delivering more than 244 billion gallons of water (750,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, canals and irrigation laterals.

Southwest Gas: Southwest Gas Corporation is a dynamic energy company committed to exceeding the expectations of our over two million customers throughout Arizona, California and Nevada by providing safe and reliable service while innovating sustainable energy solutions to fuel our communities’ growth. We will never call or appear at your door to demand immediate payment or ask you to pay your bill using prepaid cards, cryptocurrencies or third-party payment apps. For more information about how to identify a Southwest Gas employee or contractor, visit swgas.com/safety.

Tucson Electric Power and UniSource Energy Services: TEP serves more than 445,000 electric customers in Southern Arizona. UniSource provides natural gas and electric service to more than 268,000 customers in Northern and Southern Arizona. More scam prevention tips and ways to identify field employees are available on the TEP and UniSource websites. TEP, UniSource and their Tucson, Arizona-based parent company, UNS Energy Corporation, are subsidiaries of Fortis Inc., which owns utilities that serve more than 3 million customers across Canada and in the United States and the Caribbean.  

Media Contacts:

APS: Katie Conner, Katie.Conner@aps.com, 480-708-1288 

SRP: Jennifer Schuricht, Jennifer.Schuricht@srpnet.com, 602-625-5023

Southwest Gas: Amy Washburn, Amy.Washburn@SWgas.com, 602-395-4090

APS filed the 2023 APS Integrated Resource Plan (IRP) at the Arizona Corporation Commission today.

Resource planners track Arizona’s projected growth over 15 years, lay out future power supply

APS filed the 2023 APS Integrated Resource Plan (IRP) at the Arizona Corporation Commission today. It includes strategic years-ahead planning to continue to provide customers a reliable power supply well into the future. The 2023 IRP provides a 15-year outlook on how much electricity APS customers will need and what investments are necessary to address those needs with around-the-clock energy amid unprecedented growth of people and businesses moving to Arizona.

APS worked with its Resource Planning Advisory Council (RPAC), a stakeholder group that includes local consumer advocates, university researchers, resource developers and environmental and public interest organizations. This group participated in meetings and workshops over the last year to incorporate transparency, diverse perspectives and extensive dialogue into the integrated resource planning process.

“Our state is growing rapidly and when we think about how important reliable power is for customers, and especially considering the unique challenges Arizona’s summers bring, it’s critical we plan years in advance,” said Jacob Tetlow, APS Executive Vice President of Operations. “Our team has worked collaboratively with a diverse group of stakeholders to develop the 2023 IRP and find pathways to continue to provide top-tier reliability, while maintaining affordable rates, for our customers well into the future.”

How much power will APS customers need in the future?

APS resource planners used extensive modeling and data analysis to develop forecast projections for energy demand. For perspective, today, APS customers benefit from almost 9,400 megawatts (MW) of available electricity, an amount the energy company reached over the span of nearly 140 years since it began serving customers. Thanks to previous planning, that supply was available and served around-the-clock use of air conditioning by homes and businesses during the record-breaking 2023 summer heat wave. 

Looking ahead, the modeling shows:

• By the end of 2027, APS customers will need about 11,350 MW, an amount equivalent to what it takes to serve about 1.8 million Arizona homes.

   

• By 2031, APS customers will require a total of more than 13,000 MW and peak demand will grow by about 40%. Peak demand is a period of time when customer energy use is at its highest.

   

• By 2038, APS customers will need more than 14,820 MW of electricity.

What’s driving the need for more energy?

Arizona is experiencing a boom in growth and development and the state’s population is expected to increase an average of more than 1.3% annually. That translates to about 23,000 new APS customers each year. Individual customers are using more electricity, too, not only with their air conditioners to keep cool in the summer heat but also as they utilize more devices and products that are powered by electricity. As drivers continue to make the switch from gas-powered cars and trucks to electric, charging those vehicles will also contribute to increased energy use. By 2037, APS forecasts more than one million EVs in its service territory. In addition to residential customer growth, large businesses like manufacturing companies and data centers are moving to and expanding in APS’s service territory – a trend taking place in other parts of the country as well.

Where will additional reliable power come from to serve APS customers?

To keep up with this level of energy demand, APS will make necessary investments so customers can continue to benefit from a strong and reliable power supply that is transitioning to 100% clean and carbon-free by 2050. Over the next several years, APS customers will benefit from careful planning that ensures reliability, maintains affordability and secures increasing amounts of cost-effective renewable energy. By 2027, APS will seek to add more than 6,000 MW of solar and wind power, coupled with battery storage, which will provide the greatest long-term value and affordability to customers. With this technology, APS can capture that clean renewable energy and store it for customers to use later, when the sun isn’t shining and the wind isn’t blowing.

Maintaining a balanced energy mix will be critical to keeping the lights on as APS plans to exit from coal-fired electricity generation in 2031. During our transition from legacy coal facilities, APS will utilize flexible natural gas resources that can ramp up quickly during times of the day when customers need electricity the most and make use of existing infrastructure to maintain customer affordability.

As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is already 51% clean and includes renewable energy technologies and traditional energy resources that keep power flowing to customers 24/7.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

More than 100 Arizona Public Service (APS) employee volunteers surprised 500 teachers throughout the state with $500 gift cards to buy much-needed school supplies.

Record Turnout for the 6^th Annual APS Supply My Class Program

More than 100 Arizona Public Service (APS) employee volunteers surprised 500 teachers throughout the state with $500 gift cards to buy much-needed school supplies.

According to a survey by Adopt-a-Classroom, teachers spent an average of $860 of their own money for the 2022-2023 school year. To help offset expenses, the APS Supply My Class program gives K-12 teachers at Title 1 schools in APS service territory an opportunity to win $500 gift cards to be used directly for school supplies and items that support student learning.

This year, the largest number of teachers ever (8,482) applied for the back-to-school program, and throughout September, APS employees surprised all 500 teachers in person across the state. Some employees had a personal connection to the teachers or schools, while others just wanted to thank them for all they do.

“Because education is essential for students to succeed in life and work, it’s important to support Arizona’s dedicated teachers as they make a difference every day in our communities,” said Tina Marie Tentori, APS Director of Community Affairs. “The APS Supply My Class program is one way to give them a boost and assist with the need for classroom supplies to help inspire and teach our next generation of leaders.”

2023 APS Supply My Class Highlights

• 251 schools in Arizona had at least one winner.
• 185 of the 500 winners were new teachers (teaching for three years or less).
• The most winners (nine teachers) came from Cactus Middle School in Casa Grande Elementary District.
• 260 of the 500 winners were in rural Arizona.

APS established the Supply My Class program in 2018. Funds are provided by shareholders and are not included in customer rates. The company and the APS Foundation also support several grant opportunities for Arizona teachers and schools, including STEM Teacher Grants, in partnership with the Phoenix Suns, for hands-on science, technology, engineering, and math classroom projects. Visit aps.com/education for more information about these grants. 

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

During the hottest July in Arizona history, APS customers were served with reliable energy that allowed them to keep their air conditioners running when they needed it most.

Proactive planning and response kept power flowing to APS customers

During the hottest July in Arizona history, APS customers were served with reliable energy that allowed them to keep their air conditioners running when they needed it most. In fact, the brutal July heat led to APS customers setting a new all-time record for energy demand.

“APS customers count on a reliable electric grid year-round, especially during the summer,” said Jacob Tetlow, APS Executive Vice President of Operations. “This summer's heat wave served as a reminder that our energy system can stand up to not just one hot summer day, but long stretches of extreme heat. This is all thanks to the proactive and careful planning by our skilled crews, resource planners and operators who work every day to keep the power on for our customers."

Highlights from 2023’s record-breaking summer:

18 days of record peak energy use during 110+ temperatures

APS customers made history by reaching a new all-time record for most electricity used in a single hour and sustaining high demand for energy through the latter half of summer. Customers previously set a record on July 30, 2020 with 7,660 megawatts (MW) of energy used at the same time. This year, APS customers:

• Shattered the 2020 record by reaching a new all-time peak on Saturday, July 15 with 8,162 MW. (A preliminary number was shared in an earlier news release.)
• Exceeded the 2020 peak of 7,660 MW on 18 different days in July and August 2023.
• Used more energy than the 2020 peak record over a streak of nine days straight.

To put this amount of energy into perspective, those megawatts are equivalent to more than 1.4 million customers running their air conditioners around-the-clock to keep homes and businesses comfortable, and hundreds of thousands of swimming pool pumps and chillers keeping pools cool. As Arizona continues to grow, the things that make everyday life in the desert convenient and comfortable will require more electricity.

“We have prepared years in advance for this increased volume of energy demand, so it did not come as a surprise. Our resource planning team monitors customer growth and weather patterns and utilizes a diverse mix of energy sources from renewables and nuclear to flexible natural gas and as expected, our employees and our power grid delivered for our customers,” said Tetlow.

Customers participating in APS Cool Rewards helped maintain grid reliability, while earning bill credits for voluntarily reducing their energy use. A community of more than 58,000 customers and about 80,000 smart thermostats act like a virtual power plant to save energy. This summer, participating customers conserved a record 135 MW of power – the equivalent of what a small power plant produces. For comparison, customers in the program decreased energy use by about 110 MW last summer.

Looking ahead, APS resource planners are already crunching the numbers on what energy use will look like next summer and those that follow. As more people and businesses call Arizona home, energy use will grow too, and over the next eight years that growth is predicted to be approximately 40%. With that in mind, the APS team is working to ensure service continues to be reliable and affordable for customers, with a focus on thoughtful power generation. APS’s current energy portfolio is 51% clean and includes Palo Verde Generating Station, the largest producer of carbon-free energy in the country, solar and wind power, along with traditional resources that ramp up quickly during hot summers.

Emergency response efforts

After a wet winter, monsoon storms were sparse but packed a punch with damaging wind speeds up to 80 mph. Across Arizona, APS crews were staged and ready to respond to downed power poles and lines in neighborhoods and rural, rugged areas. During the months of May through September, crews typically replace about 290 poles damaged by storms. With storms arriving late this year, crews replaced about 125 poles, a number much lower than average and stark in comparison to last year’s historic season in which APS replaced a record 811 damaged poles.

Wildfire activity had less impact to APS infrastructure this year compared to years past. As a result of APS’s fire mitigation efforts and where fires occurred, there was less risk to power lines. Each year, crews maintain more than 38,000 miles of APS power lines, clear vegetation and use advanced smart technology like drones and robots to detect issues with equipment before they cause problems. APS’s team of experts in fire behavior, forestry, and meteorology monitors fire outlooks and weather patterns, partners with first responders and strengthens plans to continue to provide the safest and most reliable service to customers.

On top of annual maintenance to keep the electric system resilient against extreme weather, being prepared and ready also meant APS crews quickly responded when other issues arose. Especially with the increased temperatures, they worked to keep power outages to a minimum when objects like tarps and trampolines blew into lines, vehicles crashed into poles or construction workers unintentionally dug up power lines.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Using household electricity in a smart, thoughtful manner is one of the easiest ways to save money.

For Energy Efficiency Day, APS offers ways to save

Using household electricity in a smart, thoughtful manner is one of the easiest ways to save money. National Energy Efficiency Day (Oct. 4) is the perfect opportunity for Arizona Public Service (APS) customers to reduce both energy costs, and use, by making simple changes like these at home:

• Turn off unused electronics - That sounds obvious, but too often we forget and leave electronics plugged in and turned on when not in use. Turn off unnecessary/idle lights, appliances and electronics.
• Use a smart thermostat - A smart thermostat allows you to make your home comfortable while using energy efficiently year-round. Set the temperature a few degrees higher in the summer, or a few degrees lower in the winter, when you are away from your home. Visit the APS Marketplace at myaps.store/tstats for exclusive rebates and discounts on qualifying smart thermostats.
• Switch to LED - LEDs last at least 25 times longer and consume up to 90% less electricity than incandescent bulbs. If you haven't already done so, as an APS customer you can get a free 4-bulb LED starter kit at marketplace.aps.com/savingskit.
• Compare rate plans - To compare APS rate plans, switch plans and find ways to save on each plan, visit aps.com/compare. Our online rate comparison tool is a quick, easy way to determine if there’s a rate plan available that would have saved you money without any change in behavior. APS also provides rate comparison information on monthly bills.
• Make the most of APS Time-of-Use rate plans by shifting energy use to off-peak hours. Customers on Time-of-Use 4-7pm Weekdays and Time-of-Use 4-7pm Weekdays with Demand Charge plans consistently save the most money with no or minimal behavior changes. You can save even more with changes like pre-cooling your home in the summer before the on-peak hours of 4-7 p.m.
• Seal those leaks - On average, heating and cooling accounts for almost half of a home’s energy use. Caulk windows and seal leaks anywhere air might enter or leave your house.
• Wash your clothes in cold water - A washing machine uses 90% of its energy to heat water. Consider using cold water instead.
• Is your home hiding savings? - Find out by participating in an APS Home Energy Checkup. Visit aps.com/checkup to sign up. Virtual and in-person opportunities are available.

Energy efficiency not only reduces energy costs, but also helps the environment. For each of the past three years, APS has been named an ENERGY STAR Partner of the Year for our energy efficiency programs. Learn more about ways to save at aps.com/save.

APS is here to help customers who may be struggling to pay their bills. To learn about flexible payment arrangements or customer bill assistance programs, visit aps.com/support or contact (602) 371-7171 or (800) 253-9405 to speak to an APS advisor 24/7 in English or Spanish.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona Public Service (APS) customers can celebrate National Clean Energy Week (Sept. 25-29), knowing they play a key role in protecting Arizona’s environment and creating a clean energy future for our state.

Customers benefit from diverse energy resources

PHOENIX – Arizona Public Service (APS) customers can celebrate National Clean Energy Week (Sept. 25-29), knowing they play a key role in protecting Arizona’s environment and creating a clean energy future for our state. APS is making steady progress on the path to powering homes and businesses with electricity that is 100% clean and carbon-free. Clean resources, as part of a diverse energy mix, are among the most affordable options today and provide strong value for customers over the long term.

This summer, APS flipped the switch on its largest solar power plant. The Agave Solar Plant southwest of Phoenix is providing 150 megawatts (MW) of capacity to the APS electric system. That’s enough power for 24,000 homes.

“With 400,000 panels tracking the sun across the sky, soaking it up and converting it into electricity for customers, Agave Solar Plant is a new resource in our energy mix. Combined with other renewables and Palo Verde Generating Station, the largest nuclear plant and clean energy resource in the country, APS is already more than 50% clean today”, said APS President Ted Geisler. “Most importantly, we are transitioning to 100% clean in a manner that prioritizes reliability and affordability, maintaining a balanced energy supply to ensure customers have the power when they need it most.”

Here are other highlights on APS’s path to a reliable, affordable and clean energy future for Arizona:

• Generating clean energy for nearly four decades -- Palo Verde Generating Station is the nation’s largest single source of electricity of any kind. Palo Verde generates 100% clean, carbon-free electricity 24 hours a day, seven days a week, powering four million homes and businesses in the desert Southwest. It is the cornerstone of APS’s Clean Energy Commitment.
• Delivering solar after sunset -- Solar-generated electricity can be stored and then released to serve customers on cloudy days and at night, when the sun isn’t shining. Energy storage is part of APS’s ‘all of the above’ approach to generation resources, helping ensure reliability during the record-setting heat wave in July. Nine new energy storage projects are providing about 200 MW of power, enough to serve 32,000 Arizona homes for three to four hours.
• Helping Arizona businesses go green -- To support Arizona’s business community, APS’s new Green Power Partners program provides businesses with special options to reach their sustainability goals and transition to 100% clean operations, positively impacting the environment through renewable energy options.

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

New wind farm, operating on one of state’s oldest working cattle ranches, to power Arizona homes.

New wind farm, operating on one of state’s oldest working cattle ranches, to power Arizona homes

When you think of Winslow, Arizona, you might start singing “Standing on a corner…” –

that famous lyric from the Eagles’ hit song “Take It Easy.”

Approximately 20 miles south of that corner is Chevelon Butte Ranch, one of Arizona’s oldest working cattle ranches – and now, Arizona’s newest operating site for clean, renewable energy.

The Chevelon Butte wind farm is a project that shows the power of partnerships.

The first new large-scale wind facility to be built in Northern Arizona in a decade, it’s a project that resulted from our competitive procurement process, which enables us to evaluate diverse and affordable resource options to best serve customers and meet the energy needs of our growing state. The AES Corporation (AES) developed and owns and operates the Chevelon Butte wind farm, and APS purchases the power generated through a 20-year power purchase agreement.

While operating on a working cattle ranch, the Chevelon Butte wind farm helps preserve century-old ranching traditions, generates economic benefits for the residents and local communities of Coconino and Navajo counties, and supplies energy to power Arizona homes.

“The energy from this wind farm can power APS customers when we need it most – after the sun goes down but customer need is high,” said Justin Joiner, APS Vice President of Resource Management. “Keeping the lights on for our customers is what we strategize years in advance and plan for year-round. With abundant solar power on our system during the day, the Chevelon Butte wind farm will support reliable service with its flexibility and increased production during the evening and overnight hours.”

“The Chevelon Butte wind project is a significant investment in the state’s economy and will be Arizona’s largest utility-scale wind farm,” said Trupti Kalbag, Vice President of Origination and Commercial Execution for AES. “APS customers will receive reliable, clean power from the innovative project alongside the economic benefit it is bringing to communities across the state.”

When the second phase is completed in 2024, the Chevelon Butte project will more than double APS’s existing wind power supply – helping advance our 51% clean resource portfolio on the road to achieving our goal to deliver 100% clean energy to our customers by 2050.

Natural gas is a critical resource in APS’s diverse energy mix.

Natural gas is a critical resource in APS’s diverse energy mix

Anyone who has experienced an Arizona summer knows that reliable energy is critical for everyday life. When temperatures soar above 100 degrees, we rely on our ACs to keep us cool. Even when the sun goes down, temperatures can stay in the 90s. APS must ensure it has enough reliable energy to serve customers through our hottest days.

Natural gas is a critical resource serving APS customers, especially during extreme weather. If selected through our competitive procurement process, we plan to add about 390 megawatts of natural gas capacity at existing power plants in the next few years – enough to serve 62,400 Arizona homes. By adding new, more efficient units at these plants, we can use the current infrastructure and pipeline to generate more energy for customers.

Why gas? Reliable power when customers need it most

With rising temperatures and a growing state, energy demand is at an all-time high. Modern natural gas units offer flexible, on-demand energy 24/7. We can turn them on when energy needs peak – during the late afternoon and evening hours of summer when our customers use the most energy – and turn them off when use slows or other resources, such as solar, come online.

Hilary Waterman has spent many years as an environmental engineer, overseeing the air quality control systems at natural gas power plants, which she says helps inform her current work with APS’s Sustainability team.

“There are many ways that natural gas helps support reliability,” said Waterman. “We   purchase fuel ahead of time and plan for peak electricity demand. Natural gas turbine technologies also allow for quick adjustments of power production, helping APS meet high electricity demand.”

Natural gas supports our transition to clean energy

We remain fully committed and on track to achieve our Clean Energy Commitment to provide 100% clean, carbon-free electricity to customers by 2050. Investing in natural gas power plants while transitioning to clean energy might seem surprising. But as we add natural gas megawatts to our system over the next few years, we’re also adding about five times as much renewable energy technology, including solar, wind and energy storage. We're committed to working with customers, community members and stakeholders as we plan for these new resources.

“Natural gas’s flexibility and reliability are why it has a role as a bridge fuel to help us move towards our Clean Energy Commitment, while still serving our customers with reliable, affordable and safe energy on the hottest days of the year,” said Waterman.

The state-of-the-art natural gas units we plan to deploy are also “clean capable,” meaning they will ultimately be able to burn 100% clean, carbon-free hydrogen once that resource becomes commercially viable.

A diverse energy portfolio is key

While natural gas is critical for reliable energy, a diverse energy portfolio is also important. “Don’t put all your eggs in one basket” is a saying most of us have heard. When it comes to planning for high energy demand, we’re investing in different resource “baskets” to support our customers. Having a variety of resources – including natural gas, nuclear, solar, energy storage and energy-saving customer programs – in our portfolio makes our system more resilient to the extreme temperatures that we experience throughout the summer months. This is especially important as our state’s energy needs continue to grow. 

“Proactive, year-round resource planning and a diverse energy mix are essential for providing reliable power,” said Justin Joiner, vice president of resource management at APS. “On days when the temperature is sweltering, we take an all-of-the-above approach. We’re using all the tools in our toolbox—from solar power to natural gas—to make sure customers can count on us for electricity every second of the day.”

Lineworkers, substation electricians and troublemen all play a unique role in providing an essential service for customers 365 days a year.

Lineworkers, substation electricians and troublemen all play a unique role in providing an essential service for customers 365 days a year. They are among a network of critical employees at APS, including those generating power at our plants, planners ensuring we have the necessary equipment when we need it and care center advisors ready to take customer calls 24 hours a day. It’s challenging work that was recognized by Governor Hobbs when she proclaimed Utility Worker Appreciation Week (Aug. 20-26, 2023) for their commitment to serving customers reliably and ensuring the safety of millions of Arizonans.

Many of us seek shelter during a monsoon or winter storm and enjoy staying indoors when temperatures climb well over 100 degrees in the summer. While we head indoors, our APS crews travel out into the field to help support reliable service for our customers.

If you’ve ever seen an APS employee climbing electrical poles and towers, working outdoors in extreme conditions, or working in confined spaces such as trenches and manholes, this person is a part of our highly skilled electrical team. 

As electrical first responders, they play a vital role in delivering reliable power to customers by troubleshooting to find the best solution, restoring power and fixing damaged equipment.

Our APS crews travel across the state to support more than 34,000 square miles of poles, wires, substations and other equipment that deliver power to customers. They are ready to respond 24/7 no matter the circumstance.

There are different types of electrical employees who respond during emergencies. Our lineworkers, substation electricians and troublemen all share common knowledge and responsibilities, but each job is uniquely challenging.  

Lineworkers

If you love heights, this is the job for you. Lineworkers work on electrical poles and wires sometimes reaching heights of 200 feet (as high as a 20-story building). They not only construct and maintain overhead powerlines, but they work on underground power lines as well. When a storm hits, lineworkers respond and work diligently to restore power safely and quickly.

Substation electricians

Substations are located across our system and perform various functions, including shifting the voltage of lines from higher-voltage transmission lines (the big lines that carry large amounts of power from power plants) to lower-voltage distribution lines (the ones that serve homes and businesses). Substation electricians support the construction, operation and maintenance of these locations.  They understand the schematics of a substation and often get called out during storms to repair damage and restore power. 

Troublemen

As investigators, troublemen are typically the first to arrive during a loss of power. They quickly head to the location with the reported outage and problem solve to determine the cause. Once a cause is determined, troublemen will report back to the operations center and send responding crews who will assist with repairs. Troublemen also help with preventive maintenance by inspecting lines and equipment. 

Each job requires extensive training, typically consisting of a four-year apprenticeship program that involves both classroom instruction and on-the-job training. Additionally, workers must have certifications in CPR, first aid and forklift operation. A commercial driver’s license (CDL) is also required to operate heavy vehicles such as diggers, bucket trucks and cranes.

“These jobs require physical strength, stamina and dexterity to work with heavy equipment and tools near and around electrical lines,” said Jason Ramsay, supervisor of technical and safety training for APS. “Individuals require excellent problem-solving, troubleshooting, and organizational skills to read and interpret wiring diagrams, locate underground cable faults, install meters, and inspect power lines for possible repair or replacement. Employees must have a high level of safety awareness and adherence to guidelines to prevent accidents and injuries.”

Brandon Pritchard started his career with APS in 2011 and now works as a troubleman in the field. “There are a number of challenges inherent to working as a troubleman,” said Pritchard. “A troubleman’s primary job function is to respond to often dangerous circumstances, in the midst of unrelenting inclement weather conditions, and ensure personal and public safety while restoring power to customers. With such considerable challenges comes tremendous rewards as well. Having the ability to provide much-needed services that keep our customers safe and comfortable is by far the most fulfilling of all.”

NOTE: This article was originally published on July 24, 2023 and updated on September 6, 2023.

Just in time for National Wildlife Day, September 4, four red-tailed hawk siblings are back home, after they were rescued from a perilous perch. 

Just in time for National Wildlife Day, September 4, four red-tailed hawk siblings are back home, after they were rescued from a perilous perch.

In March, APS power line crews noticed a nest on top of electrical equipment, posing a hazard to the birds and the equipment. Inside the nest were four eggs about to hatch. Those Buckeye-based employees, along with APS’s avian specialist, partnered with Liberty Wildlife to move the nest to a nearby nesting platform, specially built to host the nest in a safer spot. Experts monitored the next and when the hawk parents did not return, Liberty Wildlife took the nest and eggs to its facility, where they hatched and were cared for, first by staff and then when they were a little older, by foster hawk parents.

In late August, the chicks were ready to be returned to the wild. The Liberty Wildlife and APS teams returned to the area where the nest had been rescued for a special homecoming. One-by-one they opened the boxes carrying the birds. Each hawk flew out and quickly adapted to their home.

The release of these red-tailed hawks is just the latest example of how APS is committed to the safety and wellbeing of our state’s wildlife and environment. Our Avian & Wildlife Protection Program helps ensure the safety of wildlife, especially large birds of prey which are at greater risk of coming into contact with energized equipment due to their large wingspans. We work hand-in-hand with local rehabilitation centers, like Liberty Wildlife, to make sure nests or injured birds are properly cared for.

With record-setting July temperatures and more soaring temperatures in the forecast, Arizona Public Service (APS) customers are benefitting from solar energy at night, thanks to nine large-scale energy storage systems connected to existing APS solar power plants.

APS energizes nine energy storage systems to keep solar energy flowing after sunset  

With record-setting July temperatures and more soaring temperatures in the forecast, Arizona Public Service (APS) customers are benefitting from solar energy at night, thanks to nine large-scale energy storage systems connected to existing APS solar power plants. As customer energy use broke records, these systems helped support the grid during peak hours.

Solar after sunset helps balance the electric system, improving reliability and resiliency while maximizing renewable resources. These systems capture and store excess clean solar energy when the Arizona sun is shining bright, for use on cloudy days or after sunset to meet customers’ needs.

“When families are making dinner or watching TV in the evening, they need the lights to be on and the air conditioner running,” said Ben Cluff, APS Director of Renewable Generation. “Solar after sunset helps enhance reliability when our customers need it most. We just came through the worst heatwave in Phoenix history, delivering reliable electricity, and serving our customers with this exciting new technology as part of APS’s all-of the-above approach in maintaining a diverse mix of energy.”

So how much energy will these new systems provide? The nine locations will provide about 200 megawatts (MW) of power, enough to serve 32,000 Arizona homes for 3-4 hours. For reference, one MW is about enough to power 160 homes in Arizona. On top of that, 13 more energy storage systems are planned in the next two years through power purchase agreements. Those systems will bring more than 2,000 additional megawatts to the grid, supplying another 320,000+ homes with electricity.

APS Solar Power Plants and Energy Storage Facilities

                                 Size                 Location

Chino Valley          17MW             N. of Prescott

Cotton Center       17MW            N. of Gila Bend

Desert Star            10MW             S. of Buckeye

Foothills                 35MW            Yuma

Gila Bend               32MW            Gila Bend

Hyder I & II            30MW            Hyder

Paloma                   17MW            N. of Gila Bend

Red Rock                41MW            Red Rock

APS serves approximately 1.4 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

With more than 1.3 million homes and businesses using electricity to keep cool during Arizona’s record heat wave, APS customers have again made history, setting a new peak for the most energy used.

• Customers set new peak demand record for third time in a week
• APS has adequate power supply to serve customers, electric system is stable
• APS crews are ready to respond quickly and safely when issues arise

With more than 1.3 million homes and businesses using electricity to keep cool during Arizona’s record heat wave, APS customers have again made history, setting a new peak for the most energy used. Customer energy use reached 8,193 megawatts (MW) Thursday, July 20. One megawatt powers roughly 160 homes.

Thursday’s energy use surpassed the all-time peak set just five days earlier on Saturday, July 15. Starting Friday, July 14, APS customers recorded the seven highest peak days ever. The previous peak demand was 7,660 MW set on July 30, 2020.

“Despite historic levels of energy usage, APS and its customers experienced no issues related to power supply; and that does not happen by accident. It takes years of planning, maintaining a diverse energy mix, investing in and strengthening the electric system, and most importantly teams of people who are dedicated to keeping the lights on for customers when they need us most,” said Ted Geisler, APS President. “Arizona summers can be brutal, and APS is here to serve and ready to respond every day whether we’re faced with heat, monsoon storms, wildfires or all of the above.”

Ready to respond

Being prepared and ready also means APS crews are on standby, strategically staged across APS service territory, to quickly respond when issues arise. Objects that make contact with electric equipment are a common cause of power outages – often, it’s when drivers hit equipment, a tree falls onto a power line or wind blows unsecured items like tarps, or even trampolines into power lines. Just this week, several outages were caused by construction workers who unintentionally dug into APS power lines underground. APS crews dispatched quickly; and safely restored power.

The combination of extremely high temperatures and customers using more electricity than ever before to crank up their ACs, also puts extra pressure on the grid. With monsoon storms in the forecast, Mother Nature may throw high winds and lightning into the mix, which have the potential to knock out power.

Safety first

The safety of APS employees, customers and the public is paramount. APS field crews are prepared to work in challenging conditions, stay hydrated and perform regular health and safety check-ins. We encourage customers to be ready too, stay hydrated and look out for one another, checking in on the elderly, children and pets.

For tips on how to be ready in case of a power outage, what to do during an outage or view the APS outage map, visit the APS app or aps.com/outagecenter.

APS is here to help with ways to save and bill assistance

APS customers consume the most energy from 4-7 p.m. so if customers can conserve energy, that’s the best time to do it. In fact, each day’s peak this week was reached between 5 p.m. and 6 p.m. Being more efficient with energy during that time not only saves money, it helps the environment, and supports a reliable energy grid. In fact, the APS Time-of Use 4pm-7pm Weekdays and Time of Use 4pm-7pm Weekdays with Demand Charge rate plans are designed to reward customers who shift energy use to the 21 hours outside of the on-peak window and all weekend long. Customers on the demand charge plan should also stagger the use of energy, especially major appliances like clothes washers and dryers, dishwashers and pool pumps during higher cost on-peak hours of 4pm-7pm weekdays.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

After 16 straight days of temperatures at or above 110 degrees and air conditioners cranking to keep Arizonans cool, Arizona Public Service (APS) customers demand reached 8,191 megawatts (MW) on Saturday, July 15.

Diverse power supply and resilient electric grid keep AC units running

PHOENIX – After 17 straight days of temperatures at or above 110 degrees and air conditioners cranking to keep Arizonans cool, Arizona Public Service (APS) customers demand reached 8,191 megawatts (MW) on Saturday, July 15. That set the peak for the most electricity used at once in APS history.

“APS is ranked as one of the most reliable electric utilities in the country, and during this heatwave when customers need us the most, we deliver with dependable, around-the-clock electricity,” said Ted Geisler, APS President. “I'm very proud of the entire APS team – from the planners who start strategizing years in advance to our operators, customer care team and field crews who showed up during extreme conditions for Arizonans and met their record-breaking demand for power.”

APS customers first made history Friday, July 14, shattering the previous energy demand record, set in 2020. APS Vice President of Resource Management Justin Joiner said multiple factors contribute to increases in electricity use, including temperatures, humidity and more people and businesses moving to Arizona.

“On days when the temperature is sweltering, we take an all-of-the-above approach. We’re using all the tools in our toolbox— from solar power to natural gas— to make sure customers can count on us for electricity every second of the day,” said Joiner. “Our power plants are running smoothly, and the energy supply is robust. That’s what proactive, year-round planning looks like.”

Here’s a look at the numbers:

• APS’s prior all-time record was 7,660 MW set on July 30, 2020.
• On Friday, July 14, customers surpassed the record, using 7,798 MW of energy.
• Friday’s record was broken Saturday, July 15, with 8,191 MW of energy consumed at once, resulting in the highest amount of combined energy use in APS history.
• Sunday, July 16, customers’ peak energy demand was 7,962 MW, well above the peak set in 2020, and above Friday’s peak, but not enough to break the new all-time peak set Saturday.

How APS Maintains Power Supply

APS plans years in advance to continue serving customers with reliable and affordable energy. Resource planners secure a diverse energy mix to meet demand, like solar and wind power, battery energy storage and the APS-operated Palo Verde Generating Station, the largest nuclear power plant in the U.S. and the country’s largest producer of clean energy. When temperatures cause demand to increase, APS’s strength and resilience comes from utilizing flexible resources like natural gas to keep homes and businesses cool over long stretches of extreme heat temperatures.

Each year APS invests more than $1.5 billion to maintain and upgrade the grid, replacing aging electrical equipment and installing new technology. APS crews maintain more than 38,000 miles of power lines and use advanced smart technology as well as drones and robots to detect potential issues with equipment before they cause problems.

Customer Tips as Summer Heat Continues

APS customers typically use the most power between the hours of 4 p.m. and 7 p.m. While APS is well prepared to deliver the energy customers need as summer continues, conserving power during peak hours of the day can help customers reduce energy bills while supporting grid reliability.

• For those on APS time-of-use plans, (Time-of-Use 4pm-7pm Weekdays and Time-of-Use 4pm-7pm Weekdays with Demand Charge), try pre-cooling your home. Set your thermostat a few degrees lower than normal before 4 p.m. and then set it a few degrees higher than normal during the on-peak period of 4 p.m. to 7 p.m.

• Service your air conditioner annually to ensure it runs efficiently and change air filters monthly.
• Think 1, 2, 3 and turn your thermostat up a few degrees. For every one degree you raise your thermostat, you can save 2-3% on energy cooling costs. (When on vacation, turn it up more.)
• Use a smart thermostat to “set it and forget it.” We offer special rebates and discounts on the APS Marketplace.
• Close curtains and blinds during the day.

• Use fans to feel up to 5 degrees cooler. Set ceiling fans to run counterclockwise and remember fans cool people, not rooms, so turn off when you leave.
• Earn bill credits. Join APS Cool Rewards (residential) or APS Peak Solutions (business) – programs that reward customers for conserving energy during times when usage is highest.
• Switch to LED lighting. LED bulbs emit 90 percent less heat than traditional incandescent bulbs.
• Limit oven use; when possible, use the microwave, toaster oven or outdoor grill instead.
• Stay informed. Use the APS mobile app and aps.com to monitor and manage your energy use and to learn more energy-saving tips customized to your service plan.

Visit aps.com/tips for more ways to save and learn more about assistance programs and heat relief resources at aps.com/assistance.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

APS is ready and well prepared to meet the increased demand for energy as Arizonans endure triple digit heat and turn up their ACs.

Tips to save on energy costs, bill assistance and payment options available

PHOENIX – APS is ready and well prepared to meet the increased demand for energy as Arizonans endure triple digit heat and turn up their ACs. Through deliberate long-term planning, maintenance and upgrades to power plants and the electric grid, APS has sufficient generation resources, fuel supplies and a diverse energy mix to meet customers’ needs, even during an extreme heat wave.

“The summer is like our Super Bowl – we plan and practice for it year-round. We’re prepared for the potentially record-breaking stretch of 110+ degree days,” said Justin Joiner, APS Vice President of Resource Management. “Just like our crews prepare to stay safe during extreme temperatures, we encourage people to have a plan to stay safe. Stay hydrated and check on your neighbors and pets.”

Is the APS power grid ready?

APS starts planning years in advance for extreme heat. APS resource planners track the state’s growth, project customers’ energy needs, monitor forecasted summer temperatures and make sure there is enough power supply to keep AC units cranked.

Every year APS invests more than $1.5 billion to maintain and upgrade the grid, replacing aging electrical equipment and installing new technology to continue providing the reliable service customers count on.

Additionally, APS crews routinely monitor and patrol thousands of miles of poles and wires using advanced technology – from drones and robot dogs to infrared imaging – to detect potential issues with equipment before they cause problems.

Are APS customers breaking records?

Not yet.

APS customers typically use the most power during the hours of 4 p.m. and 7 p.m. They set an all-time record for the highest use of electricity at once – 7,660 megawatts – on July 30, 2020 during the 5 o’clock p.m. hour. 2020 was the hottest Arizona summer on record.

Last year, the highest energy use – 7,587 megawatts – occurred on July 11 during the 5 o’clock p.m. hour when the temperature hit 115 degrees and APS customers used more energy than any other time in 2022.

How is APS helping customers stay safe?

APS is keeping customers connected during the summer months. There will be no disconnections for past due residential accounts through mid-October. APS also continues to waive late fees for customers during this time period.

APS is partnering with non-profits to provide heat relief, including air conditioning repairs, emergency shelters, eviction protection and transportation services to cooling centers. Visit aps.com/assistance.

How can APS customers save on electric bills?

For those on APS time-of-use plans, (Time-of-Use 4pm-7pm Weekdays and Time-of-Use 4pm-7pm Weekdays with Demand Charge), try pre-cooling your home. Set your thermostat a few degrees lower than normal before 4 p.m. and then set it a few degrees higher than normal during the on-peak period of 4 p.m. to 7 p.m. This helps keep your home comfortable as you save money. Avoid the use of major appliances like dryers, washers, dishwashers and pool pumps during on-peak hours, when customer energy use is in highest demand.

Customers on a fixed energy charge plan can save by raising thermostat settings a few degrees higher than typical – taking care not to sacrifice safety.  

Join APS Cool Rewards and APS Peak Solutions – two innovative customer programs that reward residential and business customers for reducing energy use during times of high energy demand on the APS grid. Visit aps.com/tips for more ways to save.

Is financial assistance available for customers?

If customers are behind on their bills, we want to help. We offer flexible payment arrangements for customers who need more time to pay. We encourage those experiencing financial difficulties to contact us through aps.com or call our 24/7 Customer Care Center at 602-371-7171 or (800-253-9405).

Additionally, the following bill assistance programs are available to qualified customers:

• Energy Support: Limited-income customers can receive a bill discount each month – 25% for APS Energy Support and 35% for APS Energy Support with Medical.
• Low-Income Home Energy Assistance Program (LIHEAP): Community action agencies and other designated local providers offer federal programs to assist with energy bills.
• APS Crisis Bill Assistance: Up to $800 annually is available to help qualified limited-income customers with their APS bills if they are experiencing unexpected financial hardship such as a high medical bill or loss of a job.
• Safety Net: If a customer lives alone or relies on a support network, they can select a friend or relative to receive a bill and past-due reminders.
• Weatherization Assistance: This program helps qualified customers with support to make energy efficiency improvements at home and decrease their energy bills.
• Project SHARE: The Salvation Army administers the Service to Help Arizonans with Relief on Energy program, which provides up to $300 annually in emergency energy bill assistance to those facing severe financial hardship.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

With a new school year, Arizona Public Service (APS) wants to help ease the burden on local teachers and provide them with resources to buy classroom supplies. 

K-12 Title 1 Arizona public, charter school teachers can apply for $500 grant

PHOENIX – With a new school year, Arizona Public Service (APS) wants to help ease the burden on local teachers and provide them with resources to buy classroom supplies. K-12 Title 1 public or charter school teachers in APS territory can apply for a chance to win a $500 gift card through the APS Supply My Class Program until Aug. 13.

“Teachers play an instrumental role in shaping our children’s minds and fostering academic growth,” said Tina Marie Tentori, Director of Community Affairs for APS. “By helping teachers with needed supplies, we hope to empower them to continue to inspire, innovate and cultivate a love for learning in the classrooms.”

Since it launched in 2018, the APS Supply My Class program has awarded more than 4,500 teachers with funding to buy basic school supplies, refresh their classrooms, and more. The program is part of APS’s long history of supporting education through teachers.

How to Apply & Deadline

Teachers at Title 1 schools in APS’s service territory can apply at SupplyMyClass.com now. The application is quick, less than 1 minute. The deadline to apply is Aug. 13, 2023, at 11:59 pm. On Aug. 14, 500 teachers will be randomly drawn. APS will send out notifications to inform winning teachers how to retrieve their gift cards the first week of October and some teachers may be randomly selected to have APS employees come to their school to surprise them.

2023 Supply My Class Participation Eligibility

• Full-time teachers at Title 1 K-12 public and charter schools in APS service territory
• Completed online application form
• Winners from previous years are eligible to enter and win again in 2023

Save the Date for STEM Teacher Grants

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Today (July 10) is National Lineworker Appreciation Day.

APS crews participate in Light Up Navajo, bring power to remote rural communities

PHOENIX – Today (July 10) is National Lineworker Appreciation Day. It takes teams of APS employees to keep power flowing to Arizona families and businesses, including the 390 lineworkers and nearly 60 apprentices who work on the frontlines often in challenging conditions to serve customers. 

Have you ever thought about what life would be like without electricity – not just for a few minutes or hours but always? There are people in Arizona who have never had it, until now. On this day of appreciation, we highlight a special effort by lineworkers to help families on the Navajo Nation turn on the lights for the very first time.

APS lineworkers from across Arizona joined utility crews from other states in Light Up Navajo, a mutual aid initiative organized by the American Public Power Association and the Navajo Tribal Utility Authority. This is the third time APS has participated in the project.

"I am so thankful for those guys that came together and did a tremendous job for us and made a lot of change for a lot of people,” said Bernice Begay, a participant of the Light Up Navajo program.

About 18,000 of the approximately 48,000 homes on the Navajo Nation are without electricity, far more than any other area in the United States. These families often live without electric refrigerators, stoves or running water. Families now have the opportunity to cool their homes, run everyday appliances and charge devices with the convenience of electricity.

APS Crew Foreman Drew Sheahan called the experiencing life changing, “My family knows, my crews know, my friend knows, I’m a crier… I cried every time because [the residents] cried every time. This is something that it wasn’t weeks without power, they’ve never had it.”

APS crews worked on the Navajo Nation for two weeks digging holes, installing new distribution poles and stringing electrical wire to connect homes to the western power grid. It was rewarding work for the crews who brought electricity to 10 homes in remote locations and in areas where electrical infrastructure did not exist.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 51% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

In its 2023 All-Source Request for Proposal (RFP), APS is asking developers to submit project proposals for flexible and innovative energy resources that will fuel increasing power needs as more people and businesses move to Arizona.

2023 market solicitation, renewable resources to power homes and businesses

Arizona Public Service (APS) is bolstering its diverse power supply while maintaining the reliable service customers depend on to keep their air conditioning running on hot summer days and lights on year-round. In its 2023 All-Source Request for Proposal (RFP), APS is asking developers to submit project proposals for flexible and innovative energy resources that will fuel increasing power needs as more people and businesses move to Arizona.

This 2023 RFP comes on the heels of freshly inked agreements for new clean energy resources purchased through a 2022 All-Source RFP. Projects secured through the 2022 RFP will start to launch next year, as customers are expected to benefit from more than 1,050 megawatts (MW) of solar and wind power combined. In total, that’s enough energy to serve about 157,500 Arizona homes. New energy storage with a capacity to store more than 1,430 MW of power from the sun will also serve communities even after sunset.

“Our customers depend on us for top-quality service and we’re powering our state’s growth with our 2023 RFP and new clean energy projects coming online soon to continue to keep homes cool and electricity flowing to customers,” said Justin Joiner, APS Vice President of Resource Management.

With the 2023 All-Source RFP now open, it’s important for customers to know APS is:

• Addressing customer needs: APS plans to add approximately 1,000 MW to serve customers with even more around-the-clock power. This is enough electricity for about 150,000 Arizona homes.
• Adding more clean power: At least 700 MW will be earmarked for renewable energy projects, helping to advance our commitment to serve customers with 100% clean, carbon-free electricity by 2050 and growing a resource portfolio that is already 51% decarbonized.
• Maintaining reliable energy: APS customers benefit from smart energy investments. This solicitation advances clean energy, while keeping customers safe with reliable power. Developers can bid their unique energy projects or submit proposals to additional categories in the RFP to maximize existing power plant output. These include proposals like adding energy storage to APS’s Agave Solar Plant, developing renewable energy on the Navajo Nation or optimizing existing gas facilities as we transition to a cleaner energy supply.
• Serving customers: Our resource planners make sure we have the best combination of technologies for customers. All technologies are on the table and will be evaluated to support a diverse and affordable energy mix for Arizona. Project proposals may span from solar, wind and battery energy storage to natural gas resources that can transition to clean hydrogen fuel in the future to other resources that can ramp up quickly during triple-digit temperatures.
• Transparent and fair: This RFP is focused on projects that will be ready to serve customers as soon as 2026. Each project will be reviewed against a transparent and fair benchmark to ensure customer value. A third-party independent monitor will oversee this process. This RFP was developed in collaboration with the APS Resource Planning Advisory Council (RPAC) through an open stakeholder process.

• the current economic environment and its effects, such as lower economic growth, a tight labor market, inflation, supply chain delays, increased expenses, volatile capital markets, or other unpredictable effects;
• the ability of APS to manage capital expenditures and operations and maintenance costs while maintaining reliability and customer service levels;
• the ability of APS to achieve its clean energy goals (including a goal by 2050 of 100% clean, carbon-free electricity); and
• general economic conditions, including inflation rates, monetary fluctuations, and supply chain constraints.

June 21 is the first official day of summer and Arizona Public Service (APS) is sharing practical tips and energy-saving strategies to help customers manage monthly electricity bills.

APS is here to help customers with easy tips and assistance

PHOENIX – June 21 is the first official day of summer and Arizona Public Service (APS) is sharing practical tips and energy-saving strategies to help customers manage monthly electricity bills.

“In Arizona’s desert regions, air conditioning typically consumes the most electricity in your home but with some simple actions, you can make a big difference in cooling costs without forfeiting comfort,” said Kerri Carnes, Director of APS Customer Technology.

• Think 1, 2, 3 – Turn your thermostat up a few degrees. For every one degree you raise your thermostat, you can save 2-3 percent on energy cooling costs.
• Install a smart thermostat – Smart thermostats can help save money on cooling costs and make it easier to manage your energy use. Plus, APS offers a $30 incentive for the purchase of a smart thermostat and up to $85 in bill credits the first year for enrolling your thermostat in the Cool Rewards demand response program.
• Keep the heat out – Close curtains and blinds. Outside your windows, use shade screens or plants and trees to stop heat from ever getting inside.

• Use ceiling fans – Ensure ceiling fans are set counter-clockwise in summer. Fans can make you feel up to five degrees cooler. Be sure to turn them off when you leave the room because fans cool people, not rooms.
• Limit oven use – Keep heat out of the kitchen and use microwaves, toaster ovens or grill outside.
• Switch to LED light bulbs – LEDs use 90% less energy and emit 90% less heat, keeping homes cooler.

Every customer uses energy differently and APS offers a variety of rate plans and customized ways to save. Customers can explore options or switch plans by visiting aps.com/plans.

From crisis bill assistance to discounts for qualifying customers and flexible payment arrangements, APS is here to help customers year-round; visit aps.com/assistance. During Arizona’s hottest months, this includes no disconnections of overdue residential accounts through Oct. 15. APS partners with local organizations to provide heat relief assistance to our most vulnerable customers as well as energy-efficient home improvements through the state’s Weatherization Assistance Program, which can help lower energy bills year-round and improve indoor air quality.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

How planning, preparation and partnerships help meet customers’ needs

How planning, preparation and partnerships help meet customers’ needs

No one wants to sweat through triple digit temperatures.

What we expect is the air conditioning to kick on, fans to blow cool air, and cold beverages to stay chilled in the refrigerator.

These are the days APS plans for all year long – and years in advance, in fact.

Our employees are laser-focused on those oppressively hot summer days in the low desert when our customers use the most power.

Last year, our record day for highest energy use occurred on July 11. The temperature hit 115 degrees in the evening and APS customers used more energy than any other time in 2022.

Keeping the lights on year-round, but especially on our most sweltering days, doesn’t happen by accident. Deliberate planning starts 15 years earlier with our resource management experts playing a critical role. These skilled planners look ahead, track our customer energy needs, forecast summer temperatures and make sure we have the power supply needed to keep you comfortable in your home.

Deliberate planning for the future

Times are changing and the way your utility plans is becoming more complex for many reasons, including our rapidly growing state and rising demand for energy across the region. Customers can count on us to plan ahead and use multiple tools in our toolbox to provide the most reliable power. Our proactive resource plans include:

• A reliable mix of power sources: we use diverse, increasingly clean energy to provide the most affordable power to customers. The backbone of our resource mix, Palo Verde Generating Station, is the largest producer of energy in the country – all of it 100% carbon free.

   

• Flexible, dispatchable resources like natural gas and battery energy storage help us meet growing demand while we incorporate renewable power to bring you the most value.

   

• We have a broad energy footprint to pull from and purchase power from regional partners – including hydroelectric from the Pacific Northwest and wind energy from New Mexico.

   

• Every minute of every day, our employees seek out the best deals on the energy market to save customers money.

Preparation is key

It takes an incredible amount of preparation to ensure reliable service. Our crews monitor and patrol thousands of miles of poles and wires within our system using technology – from drones and robot dogs to infrared imaging – to identify necessary maintenance and preventative measures. We also take extensive precautions to reduce the risk and protect our electrical system from wildfire threats, including clearing space around poles and removing hazardous vegetation.

Partnering with customers

Our customers play a huge part in helping us keep the lights on for more than 1.3 million homes and businesses in Arizona. Customers are our partners and participate in voluntary energy conservation programs that help us meet demand on our most scorching summer days. When our highest triple-digit temperatures hit, a network of 75,000 smart residential thermostats in our Cool Rewards program quietly works as a virtual power plant to keep air conditioners cranked. Last year alone, Cool Rewards participants conserved energy by raising their thermostats just a few degrees to help shed nearly 110 megawatts of electricity from our system —about as much energy as a small power plant.

Every day, reliable

We can’t control the weather or other conditions. Storms will blow in. Wildfires will spark. Equipment will fail in extreme weather. What we can control is learning from the past to design for tomorrow and do our best, every day, to honor our commitment to supply the reliable service our customers expect, when they need it most.

Thanks to an active winter storm season, monsoon 2023 may be drier and hotter than normal, but it’s always a good idea to be prepared.

Create an emergency supply kit, have a plan, stay safe near electrical lines

PHOENIX –Thanks to an active winter storm season, monsoon 2023 may be drier and hotter than normal, but it’s always a good idea to be prepared. While APS plans year-round to keep the lights on and has resources at-the-ready to make quick repairs, customers can take advantage of delayed storm conditions now and plan ahead.

Arizona’s monsoon season officially runs from June 15 through Sept. 30. Intense storms can be unpredictable and their force can knock out power by damaging electrical equipment.

Before Mother Nature strikes, customers can take easy steps at home to be ready:

• Create an emergency supply kit in case of a prolonged outage. The pack should contain non-perishable food items, a can-opener, water, a first-aid kit, a battery-operated radio, flashlights, extra batteries, a portable phone charger and any necessary medication.

   

• Have a family communications plan ready. Write down important phone numbers for medical providers, family, friends and APS. Identify a cool location you can visit during an outage to stay comfortable and safe, such as a family member’s home outside of your neighborhood.

   

• Ensure your contact information with APS is up to date. Sign in to your aps.com account or call the APS Customer Care Center at (602) 371-7171 to update your email, text and phone numbers so APS can reach you in the event of an outage.

   

• If you have an automatic garage door, learn how to open it manually in case you lose power and need to leave your home.

   

• Secure outdoor objects that could blow away or cause damage. Objects found in a typical backyard, like umbrellas, kiddie pools and even trampolines, can be swept up by wind and end up in power lines, causing outages.

After a storm hits, be safe around electricity. If you see a downed power line, stay at least 100 feet away, call 911 and then call APS. Remember to unplug unnecessary equipment and appliances in your home to prevent electrical spikes when power is restored.

If you use life-support medical equipment that requires electricity, call 602-371-7171 to register for our Medical Preparedness Program. This alerts us of your needs. For more safety tips, visit aps.com/safety.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Memorial Day weekend is known for family get-togethers, backyard barbecues and pool parties.

PHOENIX – Memorial Day weekend is known for family get-togethers, backyard barbecues and pool parties. For many of us, water activities equal fun, but it’s important to be aware of electrical hazards while enjoying time around the pool. Water is an excellent conductor of electricity and one of the most common reasons for dangerous electrical accidents. To help ensure an enjoyable and safe holiday weekend and the rest of the summer, Arizona Public Service (APS) offers simple tips to prevent power outages and avoid hazards outside and around water.

• Electricity and pools don’t mix - Be aware of overhead power lines when using long-handled cleaning tools, as they can contact an energized wire. Know where electrical switches and circuit breakers for pool equipment and lights are located and how to switch them off in an emergency.
• Stay away from pools during a storm - Do not swim before, during or immediately after a thunderstorm.
• Keep electrical devices away from water - Electrical appliances, equipment and cords should be kept at least six feet away from the water. Never handle electronic devices such as speakers or phone chargers while wet or place them where they can get splashed.
• Inspect your pool for electrical hazards - Look for underwater lights that are not working properly, that flicker or work intermittently. Have a qualified electrician periodically inspect and – when necessary – replace or upgrade the electrical devices or equipment that keep your pool electrically safe.
• Hang outdoor lighting away from water - Outdoor lighting such as string lights are decorative but also dangerous if too close to water. The National Electric Code requires a minimum of 10-foot vertical clearance over the water surface in a pool.
• Keep items away from power lines - Store pool toys and tie down umbrellas and patio furniture so wind doesn’t blow them into power lines and cause power outages. Never fly drones, kites or other aerial toys near power lines. Contact your electric company before you trim or cut trees that are near power lines.
• Celebrate indoors with balloons - Mylar balloons released outdoors can drift into power lines, creating outages and extensive damage. Just last week on the Arizona State University campus, mylar balloons got into lines, knocking out power to more than 7,000 customers. Since February 1, 2023, Mylar balloons have caused 18 power outages, impacting more than 16,000 APS customers. Be sure to deflate and properly dispose of mylar balloons.

Memorial Day is an off-peak holiday, meaning customers on our time-of-use rate plans will experience the lower-priced rates in their plan the full 24 hours of May 29.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

With triple digits here to stay, Arizona Public Service (APS) is joining forces with local nonprofits to provide heat relief to vulnerable individuals throughout Arizona.

PHOENIX – With triple digits here to stay, Arizona Public Service (APS) is joining forces with local nonprofits to provide heat relief to vulnerable individuals throughout Arizona.

To help those vulnerable to the impacts of extreme heat, APS is partnering with The Salvation Army, Foundation for Senior Living (FSL), St. Vincent de Paul, Solari, Inc. and Lyft. Collectively, these partners offer a range of services, including air-conditioning repairs and replacements, emergency shelters and hydration stations, eviction protection and transportation services.

Arizonans will have access during the state’s high-heat season to these heat relief initiatives APS supports:

• Emergency Shelter & Eviction Prevention: In partnership with St. Vincent de Paul, APS helps shelter families through eviction-prevention assistance or emergency community housing. Recently, APS also supported St. Vincent de Paul’s efforts to help those experiencing homelessness in downtown Phoenix with services.

   

• Cooling & Hydration Stations: APS supports The Salvation Army’s cooling and hydration stations throughout nine counties in Arizona (Maricopa, Pinal, Yuma, Yavapai, La Paz, Navajo, Gila, Cochise and Coconino). Last year, 63,318 individuals received heat relief and 174,009 bottles of water were handed out at cooling and hydration centers across the state.

   

• Heat Relief Kits: APS volunteers work with The Salvation Army to stuff 1,000 heat relief bags for those who visit a cooling and hydration station, providing them with hats, cooling towels, sunscreen and other items.

   

• 2-1-1 Arizona & APS Transportation Program: APS works alongside Solari, Inc. and Lyft to provide eligible Arizonans free rides to cooling shelters. See if you qualify here.

   

• Healthy Homes Air Conditioning Program: In partnership with FSL, APS helps vulnerable households in Maricopa, La Paz, Pinal, Yavapai and Yuma counties by supporting emergency repair or replacement of air conditioning systems during the hot summer months. Email achelp@fsl.org for more information.

APS also works alongside government and community organizations to provide income-eligible customers with energy-efficient home improvements through the Weatherization Assistance Program, which can help lower energy bills year-round and improve indoor air quality.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Three Arizona energy providers have pledged a combined $1 million to help secure grant funding for communities that could be impacted by the retirement of coal-fired power plants.

APS, SRP and TEP announce $1 million in grant opportunities for impacted communities in Northeastern Arizona

Three Arizona energy providers have pledged a combined $1 million to help secure grant funding for communities that could be impacted by the retirement of coal-fired power plants.

Arizona Public Service (APS), Salt River Project (SRP) and Tucson Electric Power (TEP) have teamed up to create the Utilities’ Grant Program, which will support tribal, state, and local governments as well as nonprofit groups and other stakeholders in applying for grants from federal, state and other sources.

The need for such assistance was identified by listening to the challenges impacted communities face when seeking funding to develop long-term sustainable and strategic economies. The ability to hire grant writers or commission economic impact studies, for example, would significantly bolster the efforts of some communities to successfully compete for federal, state and other grant opportunities.

Applications for up to $25,000 in assistance may be filed on behalf of impacted communities within 50 miles of a coal-fired power plant owned by APS, SRP or TEP. Tribal, state and local governments, public schools, economic development groups and nonprofit groups may be eligible to apply.

More details about submission eligibility and requirements are available here The first grant application cycle closes May 15. Additional grant cycles will be scheduled later this year.

The Utilities’ Grant Program builds on other successful economic development efforts, including the Arizona Commerce Authority’s approval last year of an Arizona Broadband Development grant of $9.7 million each for Apache and Navajo counties. Those funds will support additional broadband connectivity in communities throughout these counties, including Joseph City -- where APS owns and operates the Cholla Power Plant, St. Johns – where SRP owns and operates the Coronado Generating Station (CGS), and Springerville -- where TEP operates the Springerville Generating Station (SGS).

As APS, SRP and TEP transition toward cleaner generation resources in the coming years, all three companies continue to work with employees, community members, regulators and other stakeholders to develop a thoughtful, equitable and meaningful transition process that will strengthen local communities and mitigate any community impacts.

“We are committed to supporting the prosperity of the communities we serve and where we operate, which includes exploring ways to boost economic development,” said Ann Becker, APS Vice President of Sustainability. “Providing these communities with the resources they need to compete for economic development or federal and state assistance not only makes sense, but it’s also the right thing to do.”

“These communities are taking meaningful steps to develop the type of growth they want to see,” said Kelly Barr, SRP’s Chief Strategy, Corporate Services and Sustainability Executive. “These grants will empower local communities to continue to develop new strategies and programs that drive forward sustainable, successful futures.”

“Local leaders and residents know best about the unique strengths, assets and needs that all play a role in their ability to accelerate positive change for their communities,” said Erik Bakken, TEP’s Vice President of Energy Resources and Chief Sustainability Officer. “This model builds on our collaborative and shared work to identify solutions that will drive long-term economic health.”

About APS

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

About SRP

SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving approximately 1.1 million customers. SRP provides water to about half of the Valley’s residents, delivering more than 244 billion gallons of water (750,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, canals and irrigation laterals.

About TEP

TEP provides safe, reliable electric service to more than 442,000 customers in Southern Arizona. For more information, visit tep.com. TEP and its parent company, UNS Energy, are subsidiaries of Fortis Inc., which owns utilities that serve more than 3 million customers across Canada and in the United States and the Caribbean. For more information, visit fortisinc.com.

APS is now accepting applications for its annual West Valley Grants program to help nonprofits combat homelessness and make a difference in our communities.

Deadline to Apply is May 15

PHOENIX – Arizona Public Service (APS) is now accepting applications for its annual West Valley Grants program to help nonprofits combat homelessness and make a difference in our communities. The funds are available through the Arizona Community Foundation (ACF) and awarded to organizations in Arlington, Buckeye, Glendale, Surprise, Tonopah, west Phoenix and surrounding areas. The deadline to apply is May 15, 2023.

For more than 20 years, APS has partnered with ACF to provide support to nonprofits for growth and community needs in the West Valley. Eligible organizations are designated 501(c)(3) nonprofits and serve in the areas of arts and culture, community development, education, environment or human services.

“Local nonprofits are often the first place people turn to for help and we want to ensure they have the resources to help people who need it,” said Tina Marie Tentori, APS Director of Community Affairs. “APS is committed to making Arizona a better place to live for everyone.”

In 2022, APS awarded grants to 28 organizations that serve the West Valley for various community initiatives, including homelessness, food services, art and music programs for underserved children, foster care support, literacy education, music therapy and more.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

As a small- or medium-sized business owner, powering your business probably falls to the bottom of your to-do list – until the power bill arrives or the power goes out.

Reduce costs while reducing energy use.

As a small- or medium-sized business owner, powering your business probably falls to the bottom of your to-do list – until the power bill arrives or the power goes out.

We get it. Between increasing revenue, building customer loyalty and retaining employees, you have enough to think about. When you hit the light switch, you want the power to come on --reliably and affordably.

But what if you could improve business operations, reduce costs and connect with employees and customers who care about sustainability? You can - one step at a time.

1. Start by letting us do the work for you. With a free energy assessment, one of our engineers will come to your business or talk online with you. After a brief walkthrough – usually less than an hour – you'll receive a customized report on actions that will offer the best return on investment for your business. For example, if you own a restaurant, you may want to start with ways to improve the efficiency of your refrigeration, kitchen equipment and air conditioning.

    

2. Partner with an APS Trade Ally. Trade Allies have the training and knowledge to help your business navigate how to upgrade energy-efficient equipment and benefit from our rebates.

    

3. Speaking of rebates, when you have to replace equipment, you might as well get the most for your money. We have a whole list of options. For example, if you’re updating lighting and lighting controls or cooling systems and controls, rebates can help make upgrades more affordable. In fact, utilizing rebates may boost your business case to get approval for a proposed upgrade.

    

4. Often, paying the power bill is the cost of doing business – it’s automatic. But when was the last time you carefully reviewed your bill and service plan? Of course, your business may need a standard rate plan to operate smoothly. But it’s worth checking time-of-use plans to see if shifting usage to off-peak periods can allow you to run your business and save money, or if you qualify for custom rebates based on usage.

    

5. Get more business benefits with this free resource: Going Green & Going Smart helps small businesses grow by educating owners on which sustainable practices are most effective over time and how to connect with customers who are interested in doing business with sustainable companies.

No matter what you choose, you have the power to manage your energy use. We’re here every step of the way to help your business thrive – while delivering the reliable, affordable energy you count on to power your business every day.

For a complete list of solutions for businesses, visit aps.com/s4b.

APS has some suggestions that can help you clean up your approach to energy savings by taking advantage of special discounts and offerings.

Spring is a good time to start new cost-saving habits

PHOENIX – Looking to finally start those annual spring-cleaning projects? APS has some suggestions that can help you clean up your approach to energy savings by taking advantage of special discounts and offerings and by following these simple cost-saving tips:

• Replace or clean your air filters – Use the start of spring to begin a regular schedule to replace or clean your air filters once a month.

   

• Service your heat pump or air conditioner – Take advantage of the cool temperatures to have your heat pump or air conditioner serviced by a licensed contractor so it will run more efficiently when summer arrives.

   

• Make simple adjustments in your kitchen – Run your dishwasher only when it’s full. Operating it later at night or early in the morning also avoids adding extra heat and humidity to your house. Prepare foods when the kitchen is coolest and consider using smaller cooking appliances that use less energy. Unplug electric devices when they are not in use.

                                            

• Use fans – As temperatures warm up, consider using ceiling fans or portable fans to help keep air moving. Fans can make you feel more comfortable as you maintain higher thermostat settings but remember to turn them off when you leave the room.

   

• Wash clothes in cold water – Heating water accounts for up to 90% of energy needed to run your washing machine.

   

• Switch to LED light bulbs – LEDs consume up to 90% less energy than traditional incandescent bulbs, last up to 25 times longer and emit less heat.

   

• Install a smart thermostat – Customers can set it and forget it while saving money year-round with a smart thermostat that automatically adjusts their cooling and heating settings. APS customers can enroll in APS Cool Rewards to receive instant rebates on the latest thermostats. Visit the APS Marketplace to take advantage of exclusive rebates and discounts on qualifying thermostat models. Remember to check your settings as you transition from heating to cooling.

   

• Create an online home energy profile – In less than five minutes, customers can complete an online survey to see how efficient their home is and get potential savings estimates and energy conservation recommendations that fit their lifestyle. Visit aps.com/ea.           

In addition to these energy saving tips, APS customers can save money depending on what service plan they’re on and if they reduce their energy use during a particular time of day:

• Time-of-Use 4 pm-7 pm Weekdays - Customers can manage their costs by shifting energy use to lower-cost off-peak hours and using less energy during the higher-cost on-peak hours, between 4 pm–7 pm weekdays.

   

• Time-of-Use 4 pm-7 pm Weekdays with Demand Charge - Customers can manage their costs by shifting energy use to lower-cost off-peak hours and vary usage during higher-cost on-peak hours between 4 pm - 7 pm weekdays. For example, on weekdays, customers can run their washer and dryer, so they finish before 4 pm or start them after 7 pm. If they do use appliances during on-peak hours, try not to run them at the same time. For example, finish using the washer before running the dryer.

Visit aps.com/plans to explore options and get more tips on how to save.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

As Arizona communities continue to expand, more individuals are living adjacent to wilderness areas, which increases the risk of wildfire impacts.

APS’s Fire Mitigation team provides tips to prevent wildfires in communities.

As Arizona communities continue to expand, more individuals are living adjacent to wilderness areas, which increases the risk of wildfire impacts. While you may think of heavily forested areas as high risk for wildfires, desert communities can also be at risk. Areas such as New River have seen new development over the last few years, increasing the number of homes in the wildland-urban interface, the zone of transition between developed neighborhoods and wildland areas.

While wildfires can be detrimental to our communities, much of our ecosystem is dependent upon wildfires as a natural process. With communities expanding, there becomes less opportunity for wildfires to naturally move through open spaces, leaving more overgrown vegetation, creating an increased risk for communities.

Community expansion combined with fuels from wet winter growth create increased risk during longer, drier summers. Activities such as welding and grinding, road grading, campfires and anything that causes a potential spark around vegetation can also lead to a wildfire.

So how can we prevent fires and be prepared for an emergency? We asked our fire mitigation team how we can all play a vital role in keeping our communities safe. Here are some ways that you can be prepared:

Create a defensible space around your home.

You can create a defensible space by mowing grass and weeds, thinning and pruning trees and shrubs, and throwing trash away properly. Visit the NFPA Firewise website as well as the AZ Department of Forestry and Fire Management website for more information on how you can create defensible space around your home.

Know the locations of electrical equipment around your home.

Ensure there is no vegetation around poles or other electrical equipment on your property. APS qualified contractors will perform the necessary work to provide adequate clearance from APS equipment and supply lines when vegetation gets too close. Visit aps.com/trees or call 602-371-7171 for more information. 

Report powerline concerns.

If you see a downed power line, stay at least 100 feet away and call 911 first, then APS at 602-258-5483 (800-253-9408). If you see a line or pole that is leaning or damaged, please contact APS at the same number.

Plan ahead.

Create a preparedness plan using resources like Ready, Set, Go! in the event of an emergency.

“Here at APS, we recognize that it is everyone’s responsibility to participate in wildfire risk reduction, said Brian Kelley, fire mitigation specialist for APS. “We work year-round to maintain power line infrastructure, clear vegetation from poles and rights-of-way, and respond to wildfires for firefighter and public safety around powerlines. Lastly, we encourage homeowners to take proactive measures to protect themselves and others in the event of a wildfire.”

The theme for this year’s Southwest Wildfire Awareness Week (March 26 – April 1) is ‘Preparing Together’ and APS is teaming up with public safety agencies to get the word out about how you can prepare for and prevent wildfires.

Customers can take easy steps to prevent wildfires, prepare for emergencies

PHOENIX – The theme for this year’s Southwest Wildfire Awareness Week (March 26 – April 1) is ‘Preparing Together’ and APS is teaming up with public safety agencies to get the word out about how you can prepare for and prevent wildfires. While APS works to reduce wildfires year-round and partners with firefighters, this week is an opportunity to encourage people to take simple steps to protect their communities. Attention is often on forested areas in northern Arizona, but other parts of the state where wildland landscapes meet urban areas are also vulnerable to fire risk.

“Each year, we see fire risk grow from the mountains deeper into urban areas. Wildfire seasons are becoming more and more unpredictable and it’s important we all do our part to keep communities safe,” said Wade Ward, APS Fire Mitigation Supervisor. “At APS, we work hand-in-hand with firefighters, develop plans to reduce fire risk, make upgrades to keep our grid resilient and partner with homeowners and businesses to be prepared.”

In addition to partnering with state and federal agencies, APS’s fire preparedness strategy includes:

• Inspecting more than 18,000 miles of power lines and clearing overgrown vegetation.

   

• Clearing at least 10’ of defensible space around infrastructure, poles and substations in the wildland urban interface.

   

• Collaborating with emergency response agencies on emergency preparedness plans. 

   

• Installing advanced power grid technology to manage wildfire risks.

                           

• Updating outage restoration protocols to reduce fire risk during elevated fire conditions.

Arizonans can take simple steps at home to protect their communities and be prepared:

• Remove overgrown vegetation, trash, or debris around your home. Clear vegetation around poles or other electrical equipment on your property. 
• Build a go-kit with supplies, such as non-perishable food items, water, flashlights, batteries and a portable cell phone charger. Have a plan and emergency contacts ready.
• Download the APS app or visit aps.com/OutageCenter and create an online account to receive text or email alerts and safety tips in case of a power outage.
• Update your contact information with APS to ensure you receive important information.

While APS crews work to restore power as quickly as possible, the safety of the public, first responders and our crews takes precedence. During an active fire, power lines may be temporarily taken out of service to protect firefighters and so APS crews can safely inspect lines and remove vegetation or potential hazards near electrical equipment. This could result in outages that may last longer than usual. To learn more, visit aps.com/WildfireSafety.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Among all the beautiful, unique and diverse places in Arizona, the Verde River is one of my favorites.

By Ann Becker, Vice President, Sustainability, APS

Building a sustainable future for Arizona requires creativity, collaboration and sacrifice.

Among all the beautiful, unique and diverse places in Arizona, the Verde River is one of my favorites. An oasis in an arid land, it’s remarkable for its scenery, fish, wildlife, cultural significance and recreation.

Flowing from Paulden, north of Prescott, to my own backyard in Fountain Hills, the Verde River is one of Arizona’s last-remaining perennial river systems. Verde Valley residents and businesses rely on this life-giving water source, as do diverse wildlife, including 270 species of birds, 94 species of mammals, and 76 species of native amphibians and reptiles.

The Verde River is critical to the well-being of our state. And it’s at risk.

Here in Arizona and throughout the Southwest, we’re in the third decade of a megadrought – a period of unusually dry weather as a result of higher temperatures and lower rainfall. While significant rain and snow this winter provides some relief, experts warn it’s not enough to pull us out of this megadrought.

The nexus between energy and water is top of mind for me. How do we at Arizona Public Service (APS) power Arizona forward with clean, reliable, affordable energy, while serving our state’s tremendous economic growth and protecting our precious resources?

I have the privilege of serving as APS’s vice president of sustainability. My team is responsible for helping develop sustainability strategies, including water policy, and collaborating across our company, state and region to make sure we’re incorporating these standards in how we do business.

APS generation requires water to supply reliable energy to our 1.3 million customers every day. As the desert Southwest faces increasing water challenges, we recognize the importance of conserving water resources. In 2022, APS reduced groundwater use by 34% over 2014 levels.

Our water resources team is committed to finding solutions to use less water to generate the megawatts that keep the lights on 24/7. My colleagues at the Cholla Power Plant in northern Arizona achieved significant groundwater efficiency improvements in 2022 by focusing on overall water management and conservation through updated equipment, system upgrades and optimized operations. Palo Verde Generating Station, the nation’s largest power producer—all of it clean and carbon-free—recycles more than 20 billion gallons of wastewater, a drought-tolerant resource, from surrounding municipalities to cool the plant.

We are making progress. But there’s a lot of work left to do. We are committed to doing our part.

The theme of this year’s World Water Day is accelerating change. To make real change, it will take creativity, collaboration, partnerships, new technologies and sacrifice from individuals and companies to go beyond business as usual, do things differently and try innovative approaches.

This is not something all of us should do. It’s something we must do – for Arizona’s future and the vibrant communities that rely on natural treasures like the Verde River.

Editor’s note: Ann Becker is vice president, sustainability for APS. Based in Phoenix, APS is Arizona’s largest energy company and serves more than 1.3 million homes and businesses across the state. Becker is responsible for the company’s sustainability strategies, with a focus on integrating ESG (environmental, social and governance) standards across the company’s core business operations. Becker serves on the boards of the Morrison Institute and the Grand Canyon Conservancy.

 Arizona Public Service (APS) and Friendly House will award scholarships for an electrical lineworker program at Yavapai Community College starting in Fall 2023.

Scholarships available to students throughout Arizona

PHOENIX – Arizona Public Service (APS) and Friendly House will award scholarships for an electrical lineworker program at Yavapai Community College starting in Fall 2023. Each scholarship offers tuition assistance for the Electric Utility Lineworker Certificate program that readies graduates for a pre-apprentice position with utility companies, like APS.

In 2019, APS and nonprofit Friendly House partnered to create the APS Lineworker Scholarship program to promote more opportunity, awareness, and greater participation of under-represented groups in the electric utility lineworker workforce. To date, APS and Friendly House have introduced more than 300 people to careers in energy through targeted outreach and pre-apprentice program information sessions. Last year’s cohort of scholarship recipients achieved a 100% graduation rate.

The U.S. Bureau of Labor Statistics projects employment in occupations with apprenticeships to grow at least as fast as the average for all occupations – if not faster – from 2018-2028. A lineworker is indispensable in an essential industry with strong growth opportunities and competitive pay and benefits. This scholarship program is one strategy for helping attract more people to the field.

“There is always a need for skilled lineworkers who install, repair and replace power lines and electrical equipment, to ensure customers’ homes and businesses have the reliable energy they need,” said Tina Marie Tentori, Director of Community Affairs for APS. “The scholarship program provides students with wrap-around services to give them the skills necessary to be successful in their career as a utility lineworker.”

The scholarship application is open through May 1, 2023. Candidates will be selected based on financial need, understanding of the lineworker career field and additional eligibility requirements. To learn more or apply, visit friendlyhouse.org/aps-scholarship.

“Our Friendly House mission is to launch lives further by empowering Arizona communities through education and human services, “said Jerry Mendoza, CEO of Friendly House Inc. “This is a great opportunity to help remove the financial barriers so that people can launch themselves into a successful career.”

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

This Solar Appreciation Day (March 10), local military veterans from the historic American Legion Post 41 in south Phoenix, are serving Arizona in a new way.

APS program connects qualifying customers with solar technologies, monthly bill credits

PHOENIX – This Solar Appreciation Day (March 10), local military veterans from the historic American Legion Post 41 in south Phoenix, are serving Arizona in a new way. With a recently constructed solar parking structure, Post 41 is harnessing the sun’s rays to help power the state with clean solar energy.

Since 1945, Post 41 has served veterans and community members with important social services and assistance programs. To add to its long legacy of giving back to the community, Post 41 continues to make a positive impact by participating in APS Solar Communities. Through the program, Post 41’s solar parking structure can generate enough clean electricity to power about 70 homes. In turn, Post 41 earns monthly bill credits for its participation and now has shaded parking for veterans.

“We’re extremely proud to give back to our state and participate in the Solar Communities program,” said Dr. Loui Olivas, Post 41 Sr. Vice Commander. “Post 41 is important to our comunidad. We are a part of Arizona’s history and strive to support our veterans. Now, we are giving back to our state in a different way and helping to protect our environment.”

APS Solar Communities connects residential customers with limited-to-moderate incomes and non-profits, schools and government organizations with rooftop solar technologies at no cost. APS covers installation and maintenance expenses, while participants earn bill credits for helping advance clean energy in the state.

“Solar Communities participants are our partners. Together, we work to provide solar power generated right here in Arizona back to the APS grid,” said Kerri Carnes, APS Director of Customer Technology. “This program is making an impact and empowering the communities we serve to help produce reliable, clean and affordable power for all of us.”

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

With National Consumer Fraud Protection Week (March 5-11) underway, Arizona Public Service (APS) urges customers to hang up and shut the door on scammers who often strike during challenging times, preying on the most vulnerable and those on tight budgets.

Offers Consumer Tips to Protect Against Fraudsters

PHOENIX – With National Consumer Fraud Protection Week (March 5-11) underway, Arizona Public Service (APS) urges customers to hang up and shut the door on scammers who often strike during challenging times, preying on the most vulnerable and those on tight budgets.  

Scammers may call, text, email or even show up on doorsteps pretending to be from APS or another utility company, demanding payment and threatening to disconnect service. Often, the fraudsters will spoof their phone number to make it look like they are calling from your electric, water or natural gas company.  Be sure to hang up and call your utility company directly to verify your account status. APS care center representatives are available 24 hours a day, seven days a week at (602) 371-7171 or (800) 253-9405.

If someone threatens immediate service disconnection or demands payment, hang up the phone, delete the text/email or close the door. Customers with past due accounts will receive advanced notification such as a bill message, an automated phone message and/or door hanger. APS will never send a single notification with a one-hour notice until disconnection.

More Tips to Avoid Scams:

• Never share credit or debit card numbers or other personal information with an unverified source.

   

• APS will never require payment via a prepaid gift card or specify the method of payment customers should use.

   

• APS accepts payments via aps.com or our automated phone system and will never call you to ask for payment information.

   

• APS will send customers several notices and offer options before power is disconnected for nonpayment.

   

• If you suspect a scam, call APS immediately to verify your account or a person claiming to be an APS representative.  

   

• Additionally, report suspected scams to the Arizona Attorney General’s Office at (602) 542-5763 and local law enforcement.

   

• Call 911 if you feel you are in physical danger.

APS encourages customers to be cautious of solar installers claiming to partner with APS. APS does not sell or lease solar systems and is currently not in partnership with any solar installers to offer special deals or incentives by phone or door-to-door. Learn more about the solar installation process at aps.com/solar.

For customers with a past-due balance or who may be struggling to pay their bills, APS is here to help with flexible payment options, financial assistance and programs to help manage and save on monthly bills. Go to aps.com/assistance to learn more about these options. Customer Care Center advisors are available to support in English and Spanish 24 hours a day, seven days a week at (602) 371-7171 or (800) 253-9405.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

March 3 is World Wildlife Day. Hundreds of species— from desert creatures to mountain animals— call Arizona’s scenic landscapes home.

March 3 is World Wildlife Day. Hundreds of species— from desert creatures to mountain animals— call Arizona’s scenic landscapes home.

For APS, serving reliable energy to people and communities comes with a responsibility to protect, conserve and care for wildlife. While the highly trained line workers who help keep our electrical system running smoothly are often the most visible members of our team, it might surprise you to learn wildlife biologists and specially trained arborists also work at APS and focus on protecting wildlife and our environment.

For example, APS’s forestry department works year-round to ensure the safety of birds through our Avian Protection Program. Once experts identify high-traffic areas for birds, our crews install specialized protective devices like bird guard covers and line markers to keep birds safe when they perch on our electrical equipment.

Plus, our natural resource experts work hand-in-hand with local animal rehabilitation centers to make sure birds or nests are properly cared for and relocated if necessary. The team also maintains important partnerships with agencies like the Arizona Department of Game and Fish and U.S. Fish and Wildlife Service to protect wildlife.

Tens of thousands of people traveled to Arizona to experience the excitement around Super Bowl LVII and discovered what we already know: how special our state is.

It’s game on every day for the hard-working crews that deliver power throughout our state.

Tens of thousands of people traveled to Arizona to experience the excitement around Super Bowl LVII and discovered what we already know: how special our state is.

As Arizona’s hometown energy service provider, we take great pride - and responsibility - in delivering reliable power to our 1.3 million customers. It’s what happened behind the glitz, glamour and game day that helped create a winning experience for our customers and visitors alike.

Key moves in our playbook include:

• Partnering with 150 government, public safety and other agencies, from emergency management and aviation to cybersecurity and neighboring utilities, to staff and monitor events to keep our electrical system safe, secure and reliable for fans and festivities.

   

• Planning months in advance with proactive measures like inspecting substations and power lines. Through long-term planning and preventative maintenance, our crews work year-round to strengthen the power grid and keep the lights on for our customers. This work doesn’t just happen for a big event – it happens every day.

• Delivering on our commitment to build a sustainable future for Arizona by partnering with the Phoenix Convention Center to power the Super Bowl Fan Experience with 100% renewable energy.

   

• Powering local entertainment and hospitality businesses that provided unique and vibrant experiences for thousands of visitors from across the country and those who call our community home.

   

• And, supporting the communities we serve through impactful partnerships, such as community cleanups with the Super Bowl Host Committee, and filling backpacks for students in need with NFL players and Treasures for Teachers.

Arizona’s four regional food banks are partnering with Arizona Public Service Co. (APS) to restock the shelves this holiday season.

APS support will provide millions of meals for families in need

PHOENIX – Arizona’s four regional food banks are partnering with Arizona Public Service Co. (APS) to restock the shelves this holiday season. The support from APS will provide more than six million meals to those experiencing food insecurity in our state and APS employees are joining the effort, donating hundreds of volunteer hours to help families in the communities where they work and live. In Arizona nearly 800,000 people are facing hunger, including one in six children.

St. Mary's Food Bank, United Food Bank, Community Food Bank of Southern Arizona, and Yuma Community Food Bank report rising demand for their services, including nutritious meals. With inflation, higher gas prices and supply chain issues, many nonprofit organizations are struggling to keep up with the demand for food.

“St. Mary’s is seeing more families turn to the food bank for help than at any time in its 55-year history. This is putting a huge strain on our resources to meet the need,” St. Mary’s Food Bank President and CEO Tom Kertis said. “This incredible donation by APS will provide millions of meals for thousands of families hit hard by inflation, many of them turning to food banks for the first time.”

“Our Arizona neighbors are being challenged like never before just to cover the basics of food and shelter. We’ve seen a sharp rise in demand throughout our service area in the East Valley and rural eastern Arizona, and unfortunately, we don’t see that need abating anytime soon,” says Mike Suriano, United Food Bank Interim President and CEO. “APS’s gift will have incredible impact across the state and help us provide uninterrupted access to nutritious food to every corner of our service area.”

“This means so much to the people of southern Arizona,” said Malea Chavez, CEO of the Community Food Bank of Southern Arizona. “We’ve seen demand for food rise with inflation setting in, and we know working families and seniors feel the effects. A donation like this from APS helps us continue to serve people in five counties with emergency food.”

"Across the Yuma and La Paz communities, the demand for food is high. We’ve served more than 240,000 people this year — nearly one in five of whom are children — and we’re expecting thousands more will need help during the holidays. It takes a lot to feed so many people — but with your help, we can do it," said Yuma Community Food Bank President and CEO Shara Whitehead.

These food banks distribute food and resources to thousands of other food agencies and pantries throughout the state. The food banks’ partnership with APS will supply millions of meals to people in need.

• St. Mary’s Food Bank – 3,500,000 meals

   

• United Food Bank – 1,250,000 meals

   

• Community Food Bank of Southern Arizona – 400,000 meals

   

• Yuma Community Food Bank – 1,650,000 meals

“At APS, we care deeply about all our customers, and we have a long history of giving back to the communities we serve all over Arizona,” said APS President Ted Geisler. “By partnering with these food banks and supporting their important mission and tireless work, we know our most vulnerable populations are getting the help they need.”

APS employees are assisting the effort by donating their time. Hundreds of employee volunteers will box meals and distribute them to Arizona families during the holiday season.

Today’s announcement comes on the eve of GivingTuesday, a day set aside to encourage people around the globe to do good, inspiring millions to give, collaborate and celebrate generosity.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Whether you’re traveling across the state or staying in town this winter season, holiday-themed parades will be rolling through communities all over Arizona.

Fill Up on Holiday Cheer with APS at Parades and Light Displays Across Arizona

PHOENIX – Whether you’re traveling across the state or staying in town this winter season, holiday-themed parades will be rolling through communities all over Arizona. Arizona Public Service Co. (APS) is partnering with local communities across the state to brighten up this special time of year with local holiday events, including the timeless Valley tradition – the APS Electric Light Parade – back for its 35^th year in central Phoenix.

“The holidays are about giving back and making moments joyful for others,” said Stacy Derstine, APS Vice President of External Affairs. “For 35 years, we’ve partnered with the City of Phoenix to put on the APS Electric Light Parade. It’s a chance for schools, businesses and organizations to come together with their neighbors. APS employees from across the state are also volunteering in their local parades. We’re grateful to take part in these unique traditions that bring our communities closer.”

APS Electric Light Parade

The APS Electric Light Parade starts at 7 p.m. on Saturday, Dec. 3. The family-friendly, free event begins its 2.3 mile route at Central Ave. and Montebello Ave., travels south to Central Ave. and Camelback Rd., heads east along Camelback Rd. to 7th St., and continues south along 7th St. to Indian School Rd.

Stunning light displays, colorful holiday balloons and floats representing local businesses and organizations will showcase the theme ‘Light Up the Night’.

For information about the parade and helpful tips for attending this popular event, visit phoenix.gov/parks/elp.

Holiday Parades Across Arizona

This holiday season, employees throughout APS’s service territory will volunteer with local organizations and events, including the following parades:

Northern Arizona

• Nov. 18: Ash Fork Community Lighting and Parade
• Nov. 19: Winslow Christmas Parade
• Nov. 26: Prescott Holiday Parade
• Nov. 26: Williams Holiday Tree Lighting and Parade
• Dec. 3: Holbrook Light Parade
• Dec. 3: Payson Light Parade
• Dec. 3: Show Low Light Parade
• Dec. 10: Flagstaff Holiday Parade of Lights

Central Arizona

• Dec. 3: APS Electric Light Parade
• Dec. 9: Wickenburg Holiday Parade
• Dec. 7: Gila Bend All-A-Glow Holiday Light Parade
• Dec. 10: Litchfield Christmas in the Park
• Dec. 10: Buckeye Glow on Monroe Electric Light Parade
• Dec. 10: Superior Light Parade
• Dec. 11: Globe Electric Light Parade
• Dec. 12: Gila Bend Parade

Southern Arizona

• Nov. 26: Douglas Christmas Parade
• Dec. 4: Casa Grande Electric Light Parade
• Dec. 10: Coolidge Holiday Parade
• Dec. 10: Yuma Christmas Parade
• Dec. 11: Christmas in Eloy

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona’s winter storm season is just around the corner and along with it, potential major damage to the electric system and possible power outages.

Customers can take steps now to prepare and stay safe if winter storms disrupt power

PHOENIX - Arizona’s winter storm season is just around the corner and along with it, potential major damage to the electric system and possible power outages. In fact, forecasters are predicting up to eight inches of snow in parts of northern Arizona by the end of this week.

Because powerful winter storms can create challenges, particularly for utility crews and equipment to get where they are needed, Arizona Public Service Co. (APS) plans and trains year-round to be ready to respond and restore power quickly when severe weather strikes.

• APS crews proactively inspect overhead power lines to identify and address needed repairs.
• APS strategically positions specialized vehicles and equipment throughout northern Arizona to ensure crews can access critical infrastructure in areas where terrain can be challenging or unreachable by typical bucket trucks.
• APS readies personnel and support outside of the northern region to deploy when additional help is needed to restore service for customers.
• This year, APS added a meteorologist to the team whose expertise helps forecast weather conditions, events and potential impacts to electrical equipment.

“APS employees who live and work in northern Arizona know how important reliable power is when temperatures drop, so we make sure to go the extra distance to ensure the electrical system is strong and resilient,” said Mackenzie Rodgers, Northern Arizona Division Director for APS. “ When Mother Nature is strong enough to knock out service, we’d like customers to know our team will work as quickly and safely as we can to restore power and keep you informed along the way.”

While APS is ready to make repairs after storm damage occurs, winter weather can disrupt electric service, so the utility recommends customers take steps now to be prepared before a winter emergency ever happens.

Get ready now:

• Download the APS app or visit aps.com/outagecenter and create an online account to receive text or email outage alerts and get safety tips.
• Update your contact information with APS to ensure you receive important information.
• Create a power outage safety kit that includes items like a flashlight, extra batteries, portable cell phone charger, battery-powered radio, first aid kit and water.
• Keep important phone numbers such as those of medical providers, family, friends and APS stored in your cell phone or by your home phone. Customers can report outages or electrical emergencies by calling the APS 24/7 Outage Hotline at 602-371-3680 (855-688-2437).
• If you use life-sustaining medical equipment that requires electricity, call to register for the APS Medical Care Program at 602-371-7171 (800-253-9405). This alerts APS of your needs in the event of an outage.
• Stock up on water and non-perishable food items.
• If you have an electric garage door, be sure you know how to open it manually.
• Make a plan to check on neighbors.

During an outage:

• Report a service outage via the APS app or visit aps.com/outagecenter.
• Visit aps.com/outagemapto track power restoration times.
• Only use generators and grills outdoors and away from windows.
• Never heat your home with a gas stovetop or oven.
• Keep freezers and refrigerators closed.
• Keep your phone fully charged and a portable charger on hand.
• Dim brightness in cell phone settings to save battery life.
• Wear layered clothing and use blankets to stay warm.
• Turn off and unplug electronics and appliances to avoid electrical spikes when power is restored. After power is restored, wait 5-10 minutes to plug in and turn on.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona Public Service Co. (APS) today filed a rate case to meet the needs of its customers by ensuring the existing and future supply of reliable energy.

Arizona Public Service Co. (APS) today filed a rate case to meet the needs of its customers by ensuring the existing and future supply of reliable energy. The case would strengthen the state’s grid at a time when extreme weather and increased demand place unprecedented reliance on the electricity system.

APS invests more than $1.5 billion a year to maintain and grow Arizona’s energy infrastructure. That means replacing aging equipment, improving technology, reducing the impacts of power outages and increasing resiliency to wildfires and other threats.

In Arizona, regulated utilities such as APS must file a request with the Arizona Corporation Commission (ACC) for approval to recover costs. The open, public process ensures transparency to APS customers. 

APS rates have stayed relatively flat since 2018.

“We have a responsibility to keep electricity as affordable as possible, while continuously expanding the grid to ensure reliability and energy resiliency,” said APS President Ted Geisler. “Our rates remain below the national average and have stayed flat since 2018. Our goal is to continue serving customers with top-tier reliability, but we need to recover recent costs so that we can keep up with Arizona’s growth.”

Beyond recovering the costs to maintain reliable and affordable service, the filing also reflects investments in cost-effective renewables, including new solar and battery storage, and upgrades to its power plants including Palo Verde Generating Station – the nation’s largest power producer, all of it clean and carbon-free.

Customer-focused programs also are a priority, with the proposed addition of two off-peak holidays, the elimination of payment transaction fees and tiered discounts for limited income customers.

In this rate case, which is proposed to take effect Dec. 1, 2023, APS is requesting a net $460 million annual revenue increase. If approved as proposed, the monthly bill would increase 13.6 percent – about $18 or roughly 60 cents per day for an average residential customer using 1,023 kilowatt-hours – though the impact will vary based on individual energy use and service plan.

Next steps in the ratemaking process, which typically lasts for at least one year, consist of the ACC setting a procedural schedule, which includes hearing dates and public comment sessions. The process concludes with a vote by the ACC commissioners. More information is available at aps.com/ratecase.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Forward-Looking Statements
This news release, the report on Form 8-K, and the application and related schedules for an annual increase in retail base rates filed with the ACC on October 28, 2022 contain forward-looking statements based on current expectations. These forward-looking statements are often identified by words such as “estimate,” “predict,” “may,” “believe,” “plan,” “expect,” “require,” “intend,” “assume” and similar words. Because actual results may differ materially from expectations, we caution you not to place undue reliance on these statements. A number of factors could cause future results to differ materially from historical results, or from outcomes currently expected or sought by us. A discussion of some of these risks and uncertainties is contained in our Annual Report on Form 10-K for the fiscal year ended December 31, 2021 and our Quarterly Report on Form 10-Q for the fiscal quarter ended March 31, 2022 and are available on our website at http://www.pinnaclewest.com, which you should review carefully before placing any reliance on our forward-looking statements or disclosures. We assume no obligation to update any forward-looking statements, even if our internal estimates change, except as may be required by applicable law.

Arizona Public Service Co. (APS) is teaming up with the Phoenix Suns for the 17th year to offer STEM Teacher Grants. K-12 public and charter school teachers within APS service territory can apply for up to $2,500 for science, technology, engineering and mathematics projects or plans to help spark interest in STEM.

APS and Phoenix Suns team up to provide STEM Teacher Grants

Arizona Public Service Co. (APS) is teaming up with the Phoenix Suns for the 17th year to offer STEM Teacher Grants. K-12 public and charter school teachers within APS service territory can apply for up to $2,500 for science, technology, engineering and mathematics projects or plans to help spark interest in STEM. The application deadline for the grants is Oct. 31, 2022.

Funds may be used to purchase equipment, classroom supplies and/or fund curriculum-based field trips, guest speakers or other items that would otherwise not be supported by the school or school district. Past projects include solar-powered race cars, weather balloon launches and raised bed organic gardening.

Arizona K-12 teachers in public and charter schools within APS service territory are invited to get creative, develop innovative hands-on STEM project ideas and apply online at aps.com/teachergrants. Funds will be awarded in December for projects to be implemented January through May 2023.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona’s 2022 monsoon officially ended Sept. 30 and it’s one for the record books. The season’s record rain and high winds created widespread damage and power outages.

Arizona’s 2022 monsoon officially ended Sept. 30 and it’s one for the record books. The season’s record rain and high winds created widespread damage and power outages.

According to the National Weather Service, many areas of Arizona experienced up to 200% of normal monsoon rainfall amounts. Both Phoenix and Flagstaff saw above normal lightning strikes and wind gusts surpassed 70 and 80 MPH in various parts of the state, blowing down poles, power lines and even large transmission lattice towers that help carry electricity across the state.  

From May through September, Arizona Public Service (APS) crews replaced a record 811 damaged power poles. Picture this, if those poles were arranged end to end on the ground, they would measure seven miles long! APS crews typically replace approximately 290 poles during this four-month period. 

“We appreciate our customers’ patience during what was an unusually active monsoon season as many parts of our service territory experienced strong storms over an extended period of time,” said Tony Tewelis, Vice President of Transmission & Distribution for APS. “While extreme weather challenged the APS electric grid in a significant way, our extensive planning and investment to strengthen the system helped minimize disruptions to our customers during even the most powerful storms. When severe weather did knock out power, our dedicated crews worked day and night in rainy, hot, humid, muddy conditions to repair damage from high winds and lightning.”

In one week alone in mid-July, APS crews worked around the clock to replace more than 400 damaged power poles following a string of unusually strong storms across Arizona that hit the communities of Eloy, Arizona City and Douglas especially hard. 

“We understand all too well that monsoon storms can adversely impact customer service,” Tewelis said. “It’s our responsibility to do all that we can to prevent disruptions by developing innovative approaches to preventative maintenance, as well as careful planning and exhaustive training to prepare for the summer storm season.”

According to Tewelis, “Spot the Dog,” a robot equipped with an infrared camera to detect hot spots and perform inspections, and the use of drones to proactively inspect APS power lines and equipment in hard-to-reach places, are just two examples of many efforts to ensure customer reliability.

Watch Spot the robot inspector and see how APS uses drones.

This year, APS added a meteorologist to the team whose expertise helps forecast weather and wildfire conditions, events and potential impacts to electrical equipment. After every storm season, employees utilize lessons learned to improve strategies and operational plans in order to be ready for the next storm season and to continue providing industry-leading reliability to customers.

"When severe weather did knock out power, our dedicated crews worked day and night in rainy, hot, humid, muddy conditions to repair damage from high winds and lightning.”

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

West of Phoenix off old U.S. Highway 80, where farmers once grew cotton and alfalfa, a new crop is being harvested: clean energy.

West of Phoenix off old U.S. Highway 80, where farmers once grew cotton and alfalfa, a new crop is being harvested: clean energy. Rows of deep blue solar panels soak up the sun and convert it, not into leaves and seeds, but into green megawatts.

At the Agave Solar Plant, currently under construction in Arlington, Arizona, more than 400,000 panels will track the sun across the sky – generating 150 megawatts, or enough energy to power 24,000 Arizona homes. The plant is expected to be in service, delivering for APS customers, in time for summer 2023.

We’re also investing in battery energy storage systems at several of our existing solar plants – 201 megawatts, or enough to power more than 32,000 Arizona customers – and will have the capacity to add batteries at the Agave plant in the future. By pairing batteries with solar, we can store solar energy from the day and deliver it to customers after the sun sets.

As energy demand grows in Arizona, APS is investing in clean energy to meet customer needs. New investment decisions are made through our competitive procurement process to ensure projects are among the most affordable options for customers.

We’re committed to a 100% clean energy future – without compromising on affordability or reliability for customers. These investments in solar energy and batteries are an important part of our diverse energy mix, helping deliver more stable energy costs for customers over the long term.

Learn more about investments we’re making to support reliability for Arizona: aps.com/ratecase.

^{Trucks roll into the Agave Solar Plant, currently under construction in Arlington, Arizona, where more than 400,000 panels will generate 150 megawatts -- enough energy to power 24,000 Arizona homes. It is expected to be in service by summer 2023 .}

While the first day of winter isn’t until December, Energy Efficiency Day (Oct. 5) is a great time to start getting ready for it.

For Energy Efficiency Day, APS offers tips to stay comfortable and manage home heating costs

While the first day of winter isn’t until December, Energy Efficiency Day (Oct. 5) is a great time to start getting ready for it. Arizona Public Service Co. (APS) customers can save money and stay comfortable during the winter season by preparing now for colder temperatures.

Lower your electric costs with easy energy-saving tips:

• Maintain your HVAC unit – Schedule checkups now on your heating system and change air filters. Ensuring your unit is working properly reduces stress on equipment and saves money.
• Program your smart thermostat – As temperatures drop outside, program your thermostat as low as is comfortable. When away, turn your thermostat down a few degrees more to reduce heating costs. Set the thermostat to 60° or lower when away for extended periods, like vacation. Visit the APS Marketplace at myaps.store/tstats for exclusive rebates and discounts on qualifying smart thermostats.
• If you have electric heat, pre-warm your home and keep air flowing – If you are on an APS Time-of-Use (TOU) 4 p.m. – 7 p.m. Weekdays rate plan or the Time-of-Use 4 p.m. – 7 p.m. Weekdays with Demand Charge rate plan, save the most money on energy bills by pre-warming your home during off-peak hours. When possible, open bedroom doors to improve energy savings. Closed bedroom doors create pressure imbalances within your HVAC system, making it work harder.
• Eliminate air leaks – Caulk around external doors, windows, sill plates and anywhere outside air might enter the house. Install drapes on windows that continue to feel drafty.
• Use the heat of the sun – When possible, open blinds to let in sunshine and warmth. Close blinds at night to trap the heat. Use insulating drapes to keep the heat inside.
• Reverse your ceiling fans – Fans should blow toward the ceiling in the winter and toward the floor in the summer. While reversing your fan, clean your blades for energy efficiency. 
• Heat your home safely – Don’t use the oven to heat your home. Gas ovens can be dangerous when used as a space heater. Electric ovens are not intended for heating and using them as heat sources can decrease the lifespan of your appliance.

APS is here to help customers who may be struggling to pay their bills. To learn more about flexible payment arrangements or customer bill assistance programs, visit aps.com/support or contact (602) 371-7171 or (800) 253-9405 to speak to an APS advisor 24/7 in English or Spanish.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

This National Drive Electric Week, Sept. 23 to Oct. 2, APS is offering special rebates on smart electric vehicle (EV) charging equipment, EV charging programs and information on how to maximize energy bill savings.

This National Drive Electric Week, Sept. 23 to Oct. 2, APS is offering special rebates on smart electric vehicle (EV) charging equipment, EV charging programs and information on how to maximize energy bill savings. EV drivers benefit from lower maintenance expenses, zero gasoline costs and help improve air quality by decreasing emissions from transportation.

“From trucks to sedans, major car manufacturers are making EVs more affordable and accessible for buyers. Many of our customers are deciding whether an EV makes sense for them. We’re here to help with smart, money-saving ways to charge EVs and we offer special rebates for the latest home EV chargers,” said Traci Stooks-Dermer, APS Vice President of Customer Technology and Operations.

Be a Savvy EV Shopper
Before going to the dealership, visit APS Cars Marketplace at cars.aps.com to easily browse car models. Customers can compare gas-powered cars to EVs, view different EV models, see total cost of ownership and check out financial incentives. Customers can also stop by select dealerships in APS service territory to use new ChargeWay informational kiosks and learn more about EV ownership and charging costs. Dealership locations are available at aps.com/ev.

APS customers can purchase a qualifying Level 2 EV smart charger and receive a $250 rebate. A Level 2 smart EV charger can help you learn information about your charging— making it easier to charge your vehicle according to your lifestyle and rate plan.

Tips to Charge Your EV and Save Money
Once you bring your EV home, it’s time to start charging and saving – on gas and your APS bill. EV drivers typically save an average of 60% on fuel costs. To get the most out of your charge, APS recommends customers:

• Avoid at-home charging during on-peak hours if on the Time-of-Use (TOU) 4 p.m. – 7 p.m. Weekdays rate plan or the Time-of-Use 4 p.m. – 7 p.m. Weekdays with Demand Charge rate plan to save the most money on energy bills. Customers on these two plans can save even more money by charging during winter super off-peak rates weekdays from 10 a.m. to 3 p.m. (November-April bills.)
• Charge during the off-peak hours of 10 a.m. to 3 p.m. when solar power is most abundant on the APS grid and overnight from 11 p.m. to 5 a.m. when energy demands are lower.
• Program home charging stations or EVs to schedule their charge. Many EVs or wi-fi enabled home chargers offer this capability.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona Public Service Co. (APS), in partnership with the Arizona Community Foundation, has announced the recipients of its 2022 West Valley Grants Program, in which eligible nonprofits receive funding for programs supporting the environment, education, community development and arts and culture.

Grants to support homelessness, employment, education programs

Arizona Public Service Co. (APS), in partnership with the Arizona Community Foundation, has announced the recipients of its 2022 West Valley Grants Program, in which eligible nonprofits receive funding for programs supporting the environment, education, community development and arts and culture.

In 2022, 28 organizations were awarded grants ranging from $2,000 to $10,000 for community projects in the West Valley, including food services, art and music programs for low-income children, foster care support, literacy education, youth therapy and more. In addition, three organizations have been awarded grants of $50,000 or more for homelessness initiatives.

• A New Leaf: West Valley Housing Assistance Center - $55,000 Grant A New Leaf’s West Valley Housing Assistance Center located in Surprise offers emergency housing to families experiencing homelessness.
• Central Arizona Shelter Services (CASS) - $50,000 Grant CASS aims to end homelessness by providing shelter, case management, and housing services to people throughout Downtown Phoenix and the West Valley.
• St. Joseph the Worker: Employment Without Barriers - $50,000 Grant St. Joseph the Worker’s mission is to connect the Valley’s disadvantaged, homeless, and transitioning individuals to quality jobs.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

About Arizona Community Foundation

Established in 1978, the Arizona Community Foundation is a statewide family of charitable funds supported by thousands of Arizonans. With regional offices serving communities across Arizona, ACF is among the top 25 community foundations in the nation with more than $1.1 billion in trust and endowment assets and is certified under the National Standards for U.S. Community Foundations. Since inception, ACF and its affiliates have awarded more than $1.1 billion in grants, scholarships, and loans to nonprofit organizations, schools, and government agencies.

Each day in Arizona more than five utility lines are damaged due to unsafe digging. Damaging a buried utility line is dangerous, disruptive and costly. Thankfully, it can all be avoided with one simple call to 811 before digging.

Arizona utilities stress the importance of calling 811 before digging

Each day in Arizona more than five utility lines are damaged due to unsafe digging*. Damaging a buried utility line is dangerous, disruptive and costly. Thankfully, it can all be avoided with one simple call to 811 before digging.

This Thursday, August 11, 2022, is National 811 Day and Arizona’s public utilities have teamed up to remind homeowner, construction crews and anyone planning to dig to call 811 before any digging project to avoid digging up trouble.

Arizona Public Service, Southwest Gas, SRP, Tucson Electric Power and UniSource Energy Services want to remind the public of the dangers that come with digging into a utility line and encourage customers to know what’s below – call 811 before digging.

Across the state, many shared utility services that communities rely on run through corridors directly underneath them. These potentially hazardous lines include: natural gas, electricity, communications, water and more. Too often, homeowners completing do-it-yourself projects in their yard do not realize that many of these utilities may be buried just a few inches below the surface.

Underground power lines, while well insulated, can be easily damaged by a shovel or pick and create a shock or flash hazard. This can cause service interruptions to customers and, more importantly, create an extreme safety risk to the person digging.

The utility companies want to remind the public that a natural gas leak can be detected by a distinct sulfur-like odor, like rotten eggs, even if it’s faint or momentary. Unusual hissing or roaring coming from the ground or an above-ground pipeline, bubbling water and discolored plants or grass surrounding a pipeline, can also be signs of a leak.

Citizens can contact Arizona 811 from anywhere in Arizona at least two full working days prior to digging. Arizona 811 will send utility companies out to the work site to locate and mark underground lines, pipes and cables at, or near, a planned dig site. Customers can also submit a free 811 request easily online using E-Stake. In the United States, there are uniform color codes for the temporary marking of underground utilities. They are as follows:

• RED – electric power lines, cables, conduit and lighting cables
• ORANGE – telecommunication, alarm or signal lines, cables or conduit
• YELLOW – natural gas, oil, steam, petroleum or other gaseous or flammable material
• GREEN – sewers and drain lines
• BLUE – drinking water, irrigation and slurry lines
• PURPLE – reclaimed water
• PINK – temporary survey markings, unknown/unidentified facilities
• WHITE – proposed excavation limits or routes

Arizona Public Service Co. (APS) is helping local teachers get ready for the upcoming academic year with grants for classroom resources. Marking its fifth year, the APS Supply My Class program will award 500 K-12 Title 1 public or charter school teachers with $500 grants.

K-12 Title 1 Arizona public, charter school teachers can apply for $500 grant

PHOENIX – Arizona Public Service Co. (APS) is helping local teachers get ready for the upcoming academic year with grants for classroom resources. Marking its fifth year, the APS Supply My Class program will award 500 K-12 Title 1 public or charter school teachers with $500 grants.

“As students return to school, teachers are gearing up for the year and in many cases spending their own money to ensure their class is stocked with all of the essentials,” said Tina Marie Tentori, Director of Community Affairs for APS. “In less than a minute, educators can apply for an APS Supply My Class grant that can help ease out-of-pocket expenses and allow them to focus on what’s most important—preparing Arizona’s future leaders.”

Over the APS Supply My Class program’s first four years, 3,000 teachers have received grants totaling $1.5 million. These grants have helped teachers purchase basic school supplies, refresh their classrooms, buy new chairs and more.

Teachers in APS’s service territory can apply for a chance to be selected as a grant recipient through Sept. 15 at SupplyMyClass.com. APS will randomly select 100 teachers per week starting Aug. 19 through Sept. 16. Continuing in the same format as last year, the program’s first 100 grants will be directed to educators who have been teaching three years or less.

Tentori added, “We value all our teachers, but designating 100 grants specifically for newer teachers ensures those who entered the classroom more recently get the extra support they need to build their classroom’s foundation and make a difference in the lives of Arizona’s students.”

2022 Supply My Class Participation Eligibility

• Full-time teachers at Title I K-12 public and charter schools in APS service territory.
• Completed online application form.
• Winners from previous years are eligible to enter and win again in 2022.

In addition to the Supply My Class teacher awards, APS and the APS Foundation support several grant opportunities for Arizona teachers and schools, including STEM Teacher Grants for hands-on science, technology, engineering and math classroom projects. More information about these grants can be found at aps.com/education.

“In less than a minute, educators can apply for an APS Supply My Class grant that can help ease out-of-pocket expenses and allow them to focus on what’s most important—preparing Arizona’s future leaders.”

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona’s 2022 monsoon season is already breaking records - and it’s not over yet. Due to several severe storms that have rolled through communities across the state in the span of one week, APS crews have been working to replace well over 400 power poles. In comparison, APS crews typically replace approximately 290 poles every monsoon season.

APS encourages customers to prepare for more storms throughout the weekend

Arizona’s 2022 monsoon season is already breaking records - and it’s not over yet. Due to several severe storms that have rolled through communities across the state in the span of one week, APS crews have been working to replace well over 400 power poles. In comparison, APS crews typically replace approximately 290 poles every monsoon season. 

The National Weather Service on Saturday through Sunday issued severe thunderstorm warnings in multiple portions of NW Pinal and Maricopa counties, identifying wind speeds of up to 60 mph into Sunday night. In addition to poles, the winds blew down large transmission towers and power lines that transmit electricity from our power plants and distribute it to homes and businesses. At the height of the storms, 32,000 APS customers were without power. While most customers saw their power restored within hours, Eloy and Arizona City sustained the worst of the damage and approximately 7,000 customers experienced extended outages through Wednesday morning. In addition, a powerful storm Tuesday night blew through the Douglas area toppling more than 70 power poles, and crews are working to restore the 330 customers impacted. 

“We know it has been a challenging week for customers impacted by the severe storms, and we thank them for their patience, as our crews work safely around the clock to assess and repair the damage in order to get the lights back on.” said Tony Tewelis, Vice President of Transmission & Distribution for APS. “While we monitor the weather daily in order to prepare our crews for possible outage response, exactly where and how severe the monsoon storms hit, can be unpredictable. As we prepare for what could be another active weekend of monsoon storms, rest-assured that our crews will be ready to respond as quickly and safely as they can.”

Monsoon season officially lasts through the end of September, so we encourage customers to prepare ahead of storms:

• Create an emergency supply kit in case of a prolonged outage. The pack should contain non-perishable food items, water, a first-aid kit, a battery-operated radio, flashlights, extra batteries, important phone numbers, portable phone charger and any necessary medication.
• If you have an automatic garage door, check the instructions to learn how to open it manually.
• Ensure your contact information with APS is up to date. Sign in to your aps.com account or call the APS Customer Care Center at (602) 371-7171 to update your email, text and phone numbers so APS can reach you in the event of an outage.
• Secure outdoor objects that could blow away or cause damage. Objects found in a typical backyard -- such as umbrellas, kiddie pools and even trampolines -- can be swept up by high monsoon winds and end up in power lines, causing outages.

After a storm hits, be safe around electricity. Always assume electrical equipment is energized and if you see a downed power line, stay at least 100 feet away, call 911 and then call APS. 

If you use life-support medical equipment that requires electricity, call 602-371-7171 to register for our Medical Preparedness Program. This alerts us of your needs in the event of a disruption in service. For more safety tips you can use year-round, visit aps.com/safety.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Weather services are predicting an active 2022 monsoon season for Arizona, and the rain, wind and lightning caused by storms could impact the electrical grid. Think ahead, subscribe to outage alerts and be safe around electricity.

 Think ahead, update your contact info with APS, be safe around electricity

Weather services are predicting an active 2022 monsoon season for Arizona, and the rain, wind and lightning caused by storms could impact the electrical grid.

Although Arizona’s monsoon season officially runs from June 15 through Sept. 30, APS prepares for extreme weather year-round. While providing safe and reliable energy is our top priority, power outages caused by these fast-moving storms can and do occur. Our crews are positioned to respond quickly and safely, and we ensure we have appropriate supplies on hand to make needed repairs.
We encourage customers to prepare ahead of storms:

• Create an emergency supply kit in case of a prolonged outage. The pack should contain non-perishable food items, water, a first-aid kit, a battery-operated radio, flashlights, extra batteries, important phone numbers, portable phone charger and any necessary medication.
• If you have an automatic garage door, check the instructions to learn how to open it manually.
• Ensure your contact information with APS is up to date. Sign in to your aps.com account or call the APS Customer Care Center at (602) 371-7171 to update your email, text and phone numbers so APS can reach you in the event of an outage.
• Secure outdoor objects that could blow away or cause damage. Objects found in a typical backyard -- such as umbrellas, kiddie pools and even trampolines -- can be swept up by high monsoon winds and end up in power lines, causing outages.

After a storm hits, be safe around electricity. If you see a downed power line, stay at least 100 feet away, call 911 and then call APS. 

If you use life-support medical equipment that requires electricity, call 602-371-7171 to register for our Medical Preparedness Program. This alerts us of your needs in the event of a disruption in service. For more safety tips you can use year-round, visit aps.com/safety.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

While the calendar says summer starts June 21, the weather forecast for many areas of our state says it’s already here. Through long-term and year-round planning and maintenance, APS is well-prepared to meet the increased need for electricity as temperatures rise and Arizonans turn up the AC.

Offers ways to save energy and money, get connected to assistance 

While the calendar says summer starts June 21, the weather forecast for many areas of our state says it’s already here. Through long-term and year-round planning and maintenance, APS is well-prepared to meet the increased need for electricity as temperatures rise and Arizonans turn up the AC. Our crews are reliably making and delivering power to homes and businesses, and we have an adequate supply of energy. 

Customers can stay cool and comfortable with simple tips to help save energy and money: 

• Shift energy use away from the late afternoon and evening hours (on-peak hours, for those on a time-of-use plan) when electricity is in highest demand and costs more.
• Close curtains and blinds during the day.
• Use fans to feel up to 5 degrees cooler. Set ceiling fans to run counterclockwise and remember fans cool people, not rooms, so turn off when you leave.
• Service your air conditioner annually to ensure it operates efficiently and change your air filters monthly.
• Think 1, 2, 3 and turn your thermostat up a few degrees. For every one degree you raise your thermostat, you can save 2-3% on energy cooling costs. (When on vacation, turn it up more.)
• Use a smart thermostat to “set it and forget it”. We offer it free. Just pay shipping and taxes.
• On a time-of-use plan? Try pre-cooling your home during off-peak hours.
• Join APS Cool Rewards (residential) or APS Peak Solutions (business) – programs that reward customers for conserving energy during times when usage is highest.
• Switch to LED lighting. LED bulbs last at least 15 times longer than traditional incandescent bulbs and emit 90 percent less heat.
• Limit oven use; when possible, use the microwave, toaster oven or outdoor grill instead.
• Visit aps.com/checkup for information on APS Home Energy Check-up options or to schedule an appointment for an energy assessment of your home.
• Be in the know. Use the APS mobile app and aps.com to monitor and manage your energy use and to learn more energy-saving tips customized to your service plan.

APS is keeping customers connected during the summer months. If you are behind on your bills, we want to help you get caught up. Residential service disconnections for non-payment are suspended and late fees waived through Oct. 15, 2022. Customers will continue to receive monthly bills and remain responsible for making timely payments. We offer flexible payment arrangements for customers who need more time to pay.

Bill assistance programs available to qualified customers include:

• Energy Support programs: Limited-income customers receive a bill discount each month – 25% for APS Energy Support and 35% for Energy Support with Medical. 
• Low-Income Home Energy Assistance Program (LIHEAP): Community Action Programs and other designated local providers offer federal programs to assist with energy bills.
• APS Crisis Bill Assistance: Up to $800 annually is available to help qualified limited-income customers with their APS bills if they are experiencing unexpected financial hardship such as a high medical bill or loss of a job. 
• Project SHARE: The Salvation Army administers the Service to Help Arizonans with Relief on Energy program, which provides up to $300 annually in emergency energy bill assistance to those facing severe financial hardship.
• Location-based support: Customers can connect to additional programs, including rent and utility bill assistance, based on where they live through 211 Arizona.

To help our state’s most vulnerable populations, APS is partnering with local organizations to provide heat-relief assistance: 

• Emergency Shelter & Eviction-Protection Program – In partnership with St. Vincent de Paul, APS will help ensure families have a place to seek shelter either at home through eviction-prevention assistance or at their summer emergency shelter.
• Cooling and Hydration Stations – APS will support the statewide network of The Salvation Army’s cooling and hydration stations with 18 sites throughout Arizona.
• 2-1-1 Arizona Transportation Program – Filling the transportation gap that exists for many when attempting to seek shelter from the heat, Solari, Inc. is partnering with Lyft and APS to provide free rides to the nearest cooling shelter for eligible Arizonans who call 2-1-1 Arizona for assistance.
• Healthy Homes Air Conditioning Program – In partnership with Foundation for Senior Living, APS will help address heat-related health hazards for vulnerable households in Maricopa, Yuma and La Paz counties by supporting emergency repair or replacement of air conditioning systems during the hot summer months.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

With the official start of summer almost here, many Arizonans are looking forward to backyard barbecues and spending time with family and friends by the pool. Arizona Public Service Co. (APS) offers safety tips to avoid hazards and prevent power outages.

Be cautious around water, power lines to prevent power outages, injuries

With the official start of summer almost here, many Arizonans are looking forward to backyard barbecues and spending time with family and friends by the pool. Arizona Public Service Co. (APS) offers safety tips to avoid hazards and prevent power outages:

• Electricity and pools don’t mix. Be aware of overhead power lines when using long-handled cleaning tools. Know where electrical switches and circuit breakers for pool equipment and lights are located and how to switch them off in an emergency. Never handle electronic devices, such as speakers or phone chargers, while wet or place them where they can get splashed.
• Hang outdoor lighting away from water. The National Electric Code requires a minimum 10-foot vertical clearance over the water surface in a pool for popular backyard décor like string lights. When installing lighting, only use your ladder on level ground and don’t use the top rung.
• Inspect extension cords and plugs. Overloaded cords can lead to electric shock and serious injury. Select an extension cord rated best for the intended appliance. For outdoor purposes, use only weather-resistant, heavy-gauge extension cords marked for that use and plug into the right outdoor electrical outlets.
• Keep items away from power lines. Store pool toys and tie down umbrellas and patio furniture so wind doesn’t blow them into power lines and cause power outages. Never fly drones, kites or other aerial toys near power lines. Contact your electric company before you trim or cut trees that are near power lines.
• Celebrate indoors with balloons. Deflate and properly dispose of balloons in the trash. Released balloons can come in contact with power lines, creating outages and extensive damage.

APS customers can enjoy Memorial Day as an off-peak day, meaning customers on our time-of-use plans will enjoy the lower-priced rates in their plan the full 24 hours of May 30.

For more ways to stay safe around electricity, save money on electric bills and find bill assistance options, visit aps.com.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona Public Service Co. (APS) announced today that Adam Heflin has been named Executive Vice President and Chief Nuclear Officer (CNO) at the Palo Verde Generating Station, effective June 6.

Arizona Public Service Co. (APS) announced today that Adam Heflin has been named Executive Vice President and Chief Nuclear Officer (CNO) at the Palo Verde Generating Station, effective June 6. Heflin succeeds Maria Lacal, who recently announced her intent to retire after a distinguished 41-year career in the commercial nuclear industry.

Heflin previously served as Chief Executive Officer (CEO) and CNO of the Wolf Creek Nuclear Operating Corporation in Kansas until his retirement in 2019. Prior to that, he was the CNO at Ameren’s Callaway Energy Center in Missouri. Heflin worked with Palo Verde this year as part of its Offsite Safety Review Committee and has served on the board of the STARS Alliance, a collaborative alliance of four western U.S. utilities who operate nuclear generating stations.

“Adam was selected to be our next CNO in large part because of his demonstrated ability to achieve and maintain excellent operational and financial performance at nuclear plants similar to Palo Verde,” said APS Chairman and CEO Jeff Guldner. “I’m confident that he will continue the tradition of excellence we’ve re-established at Palo Verde, and I’m excited for him to bring his energy and expertise to our leadership team.”

Heflin began his nuclear career in the United States Navy, followed by positions at Entergy’s Arkansas Nuclear One. Heflin holds a B.S. in Mechanical and General Engineering from Arkansas Tech University and has previously served on the boards of both the Nuclear Energy Institute and the Institute for Nuclear Power Operations.

Lacal will remain with APS through August to complete a thorough transition with Heflin and fulfill several industry commitments. Until then, she will serve as Executive Vice President and Advisor to the CEO.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona Public Service Co. (APS) has partnered with local organizations to provide heat-relief assistance for the state’s most vulnerable populations.

Cooling & hydration stations, emergency shelter, other assistance available to Arizonans

While the official start of summer is still more than a month away, temperatures have already surpassed 100 degrees in some parts of Arizona. Arizona Public Service Co. (APS) has partnered with local organizations to provide heat-relief assistance for the state’s most vulnerable populations.

St. Vincent de Paul, The Salvation Army, FSL, Solari, Inc. and Lyft will help provide air-conditioning repairs and replacements, emergency shelters, eviction protection, cooling & hydration stations and transportation services.

“APS is committed to making a positive difference in our communities through partnerships with organizations who understand the unique needs of our state’s most vulnerable populations,” said Tina Marie Tentori, director of Community Affairs for APS. “It is through these collaborative efforts that we can ensure the biggest impact in addressing the most critical community needs.”

The heat-relief initiatives, first introduced in 2021, are being expanded in 2022 to serve even more Arizonans throughout the summer. These programs include:

• Emergency Shelter & Eviction-Protection Program – In partnership with St. Vincent de Paul, APS will help ensure families have a place to seek shelter either at home through eviction-prevention assistance or at their summer emergency shelter.
  
  
• Cooling and Hydration Stations – APS will support the statewide network of The Salvation Army’s cooling and hydration stations with 18 sites throughout Arizona.
  
  
• 2-1-1 Arizona Transportation Program – Filling the transportation gap that exists for many when attempting to seek shelter from the heat, Solari, Inc. partnered with Lyft and APS to provide free rides to the nearest cooling shelter for eligible Arizonans who call 2-1-1 Arizona for assistance.
  
  
• Healthy Homes Air Conditioning Program – In partnership with FSL, APS will help address heat-related health hazards for vulnerable households in Maricopa, La Paz, Pinal and Yuma counties by supporting emergency repair or replacement of air conditioning systems during the hot summer months.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

As more people and companies move in record numbers to the state, Arizona Public Service Co. (APS) customers will have cleaner electricity to power their lives and businesses through a new 2022 All-Source Request for Proposals (RFP).

Collaboration with diverse stakeholder council to advance 100% carbon-free future

As more people and companies move in record numbers to the state, Arizona Public Service Co. (APS) customers will have cleaner electricity to power their lives and businesses through a new 2022 All Source Request for Proposals (RFP). Since announcing its Clean Energy Commitment in 2020, the utility is adding more than one gigawatt (GW) of clean energy resources to its diverse power supply. While Arizona continues to have hotter summers and rapid population and economic growth, APS is looking ahead at future customer needs and issuing a new RFP developed in partnership with the APS Resource Planning Advisory Council (RPAC).

"Arizona is one of the fastest growing states in the country and the power we provide communities and businesses is the backbone of our state’s prosperity, safety and well-being,” said Justin Joiner, APS Vice President of Resource Management. “There’s a historic population boom happening and it’s our job to plan and invest in an affordable energy future with long-term sustainability and reliability our customers can count on 24/7, 365 days a year."

Formed in 2021, the APS RPAC includes local consumer advocates, university representatives, and environmental and public interest organizations. Originally created to support the utility’s integrated resource planning, this group participated in a transparent and flexible meeting and workshop series to develop the new All Source RFP. This broad market solicitation will help APS exit from coal-fired generation by 2031 and maintain adequate power supply to serve customers.

"To get the right combination of resources, we need collaboration. The stakeholder advisory council shared important, diverse perspectives that we incorporated into the design of our new RFP. Together, we’re finding solutions to the resource complexities unfolding in the West and the driving energy demand on our system,” Joiner described.

2022 All Source RFP:

APS is conducting an All Source RFP to meet the power needs of residential and business customers with affordable, reliable and clean electricity through the 2025-2027 time frame.

"While a traditional RFP spells out the specific resources needed, with an All Source RFP, we will consider any demand-side, electric or energy storage resource. This provides more flexibility and innovation in the options proposed,” Joiner explained.

This RFP is open to all technologies, including supply side and non-supply side resources. Proposed projects must be in service beginning in 2025 through June 2027. APS is seeking approximately 1,000 to 1,500 megawatts (MW) of resources, including up to 600 to 800 MW of renewable resources, which will meaningfully increase the amount of clean energy on the APS electric system.

Closer to a Carbon-Free Future:

The new resources that will come from the 2022 RFP will add to the more than one GW of clean energy secured through an All Source RFP and separate Battery Energy Storage RFP issued in 2020. What does one GW mean for customers? APS estimates that approximately 150,000 homes in its service territory can be powered by this energy. According to the Department of Energy, one GW is also the equivalent power of more than three million solar panels, 110 million LED light bulbs and more than 9,000 electric cars.

APS’s portfolio of new resources will be in service for customers no later than 2024 and will include:

• 425 MW of solar power nameplate capacity
• 238 MW of wind power nameplate capacity
• 635 MW of battery storage nameplate capacity

The entire RFP process is monitored and reviewed by an independent third-party. Information about the 2022 All Source RFP can be found at aps.com/rfp. To learn about the APS RPAC, visit aps.com/resources.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Forward-Looking Statements

This news release contains forward-looking statements based on current expectations. These forward-looking statements are often identified by words such as "estimate," "predict," "may," "believe," "plan," "expect," "require," "intend," "assume," "project," "anticipate," "goal," "seek," "strategy," "likely," "should," "will," "could," and similar words. Because actual results may differ materially from expectations, we caution readers not to place undue reliance on these statements. Several factors could cause future results to differ materially from historical results, or from outcomes currently expected or sought by Pinnacle West or APS. These factors include, but are not limited to:

• the potential effects of the continued COVID-19 pandemic, including, but not limited to, demand for energy, economic growth, our employees and contractors, vaccine mandates, supply chain, expenses, inflation, capital markets, capital projects, operations and maintenance activities, uncollectable accounts, liquidity, cash flows or other unpredictable events;
• our ability to manage capital expenditures and operations and maintenance costs while maintaining reliability and customer service levels; and
• general economic conditions, including inflation rates, monetary fluctuations, and supply chain constraints.

APS continues year-round fire prevention approach across Arizona

APS continues year-round fire prevention approach across Arizona

PHOENIX – While May is recognized as National Wildfire Awareness Month, Arizona Public Service Co. (APS) continues its year-round approach to preventing and combating wildfires. Through its multipronged strategy, APS aims to reduce wildfire risk, strengthen its power grid to withstand unpredictable fires, maintain reliable service and keep the public and first responders safe.  

“Arizona’s elevated wildfire activity is unpredictable and that’s why we prepare year-round,” said Wade Ward, Supervisor of Fire Mitigation at APS. “APS’s fire preparedness strategy includes long- and short-term planning, ongoing system upgrades, grid technology innovations, industry best practices, state and federal agency partnerships and public awareness.”

APS Fire Mitigation approach includes:

• Annual inspections of more than 5,000 miles of overhead power lines, ensuring rights-of-way are clear of overgrown vegetation.
• Creating defensible space at least 10’ around electrical infrastructure, including poles and substations.
• Working with communities, the public and emergency response agencies to update emergency preparedness plans. 
• Advanced grid technology to detect and manage wildfire risks.
• Enhanced outage restoration protocols to reduce fire risk during elevated fire conditions.
• Communicating with customers in the event of a power outage due to wildfires.

What you can do to reduce wildfire risk:

• Remove overgrown vegetation, trash, or debris in and around your property.
• Make sure there is no vegetation around poles or other electrical equipment on your property. 
• Have an emergency preparedness plan and go-kit with supplies, such as flashlights, batteries, a portable cell phone charger and extra water.
• Learn about managing your APS outage alerts here.

While providing reliable electric service and promptly restoring power after an outage are top priorities, the safety of our communities and first responders takes precedence. During elevated fire conditions, we may have to prolong power outages until crews can perform visual inspections of lines and remove any vegetation or potential hazards near electric equipment. In the event of an active fire, power lines may be temporarily taken out of service to protect firefighters, which could result in outages that might last longer than usual.
We have provided reliable electric service to Arizona for more than 135 years and care about the safety of the customers and communities we serve. Together, we can be prepared. To learn more, visit aps.com/wildfiresafety.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Unique coalition aims to develop a clean hydrogen ecosystem to help cut carbon dioxide emissions in the state

TEMPE, Ariz. — Four Arizona energy providers and the state’s three public universities are forming a new, interdisciplinary coalition with the goal of attaining a carbon neutral economy in Arizona. Faced with the complexity of reducing carbon dioxide (CO2) emissions across economic sectors, and the urgency to respond to the climate crisis, this coalition will combine its expertise to launch a new center to begin working immediately on strategies and solutions.

Leading professionals from Arizona Public Service Co., Salt River Project, Tucson Electric Power and Southwest Gas, and from Arizona State University, the University of Arizona and Northern Arizona University, will play a crucial leadership role in helping Arizona explore options and strategic pathways that move the state toward a carbon-neutral and thriving economy.

To begin, the coalition established a new ASU-based center called the “Center for an Arizona Carbon-Neutral Economy,” housed within the Julie Ann Wrigley Global Futures Laboratory™ on the ASU Tempe campus. Among its first undertakings, the center will pursue the creation of a regional clean hydrogen hub.

Hydrogen can fuel chemical reactions that release clean energy and produce only water – H2O, not CO2. That means much of the energy used to create pure hydrogen can be essentially “stored” in the gas itself and used to provide carbon-free energy or feedstock on demand. Tapping this potential could help reduce carbon emissions in many sectors of the economy.

In late-October 2021, the U.S. Congress passed the bipartisan Infrastructure Investment and Jobs Act, which the President signed in mid-November 2021. The law establishes program guidance and funding to create regional clean hydrogen hubs, which the coalition will seek. The clean hydrogen hub, while still being fully defined, will include hydrogen producers, consumers, and a connected infrastructure so that supply and demand are in sync and appropriately buffered with storage.

A successful regional clean hydrogen hub will help address difficult-to-reduce carbon dioxide emissions in the state, as well as grow Arizona’s economy, attract new businesses and create high-quality jobs. When fully operational, a new hub would help support a reliable and resilient electric grid, provide clean energy for the electric, transportation and industrial sectors, and potentially create economic development opportunities in communities that are adversely impacted by the closure of fossil-fueled plants.

Involving these communities in the process is a critical component of the coalition’s work. By engaging a wide range of diverse stakeholders, the group will develop a shared strategy to create a new hydrogen ecosystem and industry in Arizona. Stakeholders will be part of a collaborative network that directly involves communities, tribes, businesses, universities, government agencies, nonprofit organizations, and other interested parties in the process.

Collectively defining the vision, governance, and organizational structure for the hub requires a deeper dive into a myriad of assets and resources available in the state and this effort is already underway.

Arizona is one of the nation's sunniest states, with significant available undeveloped land and abundant clean energy resources. It has the largest nuclear power plant in the nation, energy providers that have committed to reduce carbon dioxide emissions, world-class innovative universities, an established and growing industry base, and a healthy environment for innovation and start-ups. These resources, along with the region’s highly skilled workforce, can be used in producing, moving, storing and using hydrogen. While Arizona is currently a net energy importer, these assets could help the state become an energy exporter, bolstering its economy and helping others’ efforts to achieve their clean energy goals.

Company remarks:

Arizona State University
“ASU’s Global Futures Laboratory exists precisely to take on the challenge of creating a future of opportunity,” said Peter Schlosser, Vice President and Vice Provost of the Julie Ann Wrigley Global Futures Laboratory at ASU. “We welcome the establishment of this new Center, and we are eager to work with the brightest minds from Arizona’s leading energy companies and our sister universities to explore the most effective ways to develop a sustainable and thriving carbon neutral economy.”

University of Arizona
“The University of Arizona is dedicated to a future for Arizona that is both economically and environmentally resilient. The new coalition as well as the Center for an Arizona Carbon-Neutral Economy will help create and secure that future,” said Elizabeth “Betsy” Cantwell, UArizona senior vice president for research and innovation. “We are thrilled to partner with our fellow state universities and local utilities to leverage the power of our place in a living laboratory and create scalable infrastructure for a clean, resilient Arizona.”

Northern Arizona University
“NAU has a long legacy of leadership and commitment to sustainability and this new partnership creates incredible opportunities for our students, faculty and staff to help tackle the important work of creating a carbon-neutral future for Arizona,” said Jason Wilder, NAU Vice President for Research. “. We’re thrilled to be able to help design a cleaner economy that will sustain Arizona into the future and to train the workforce that will be essential to bring these innovations into practice.”

Arizona Public Service
“The need to address the causes and impacts of climate change has never been more important. By partnering with Arizona’s universities and peer utilities, this statewide hub will help advance hydrogen as a clean-energy solution with tremendous potential to accelerate decarbonization,” said APS Chairman, President and CEO Jeff Guldner. “It also will further Arizona’s reputation as a national leader in the clean energy transition while creating economic opportunities for our state and its people.”

Salt River Project
“This challenge is bigger than any one company or industry. SRP appreciates the support and vision of this diverse set of partners willing to roll up their sleeves, work together and find solutions to become a low-net-carbon Arizona.” said Mike Hummel, CEO and General Manager of Salt River Project.

Tucson Electric Power
“The development of a regional clean hydrogen hub could provide critical support for our ongoing transition to a cleaner, cleaner grid,” said Susan Gray, President and CEO of TEP and its parent company, UNS Energy. “We’re looking forward to working together to turn this vision into real, sustainable growth for Arizona’s economy.”

Southwest Gas
“Southwest Gas is committed to helping our customers and the communities we serve achieve emissions reductions goals. Advancing hydrogen technology and increasing availability of hydrogen to the market is strategically important to achieving our clean energy goals. With existing infrastructure that can be used to transport this powerful clean fuel, Southwest Gas is excited to work with this coalition and stakeholders to lead efforts to bring a regional hydrogen hub to our State,” said Dr. Laura Nelson, Vice president, Sustainability and Public Policy

Arizona Sen. Mark Kelly
“Arizona has tremendous potential to lower greenhouse gas emissions by producing clean-burning hydrogen using solar energy,” said Senator Mark Kelly. “I look forward to working with the coalition to increase hydrogen production in our state.”

Arizona Sen. Kyrsten Sinema
“Today’s partnership will pave the way towards a carbon-neutral economy by 2050, creating the jobs of the future and fueling innovation and sustainable energy sources throughout our state,” said Arizona senior Senator Kyrsten Sinema.

Company information:

Arizona Public Service (APS)
APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Salt River Project
SRP is a community-based, not-for-profit public power utility and the largest electricity provider in the greater Phoenix metropolitan area, serving approximately 1.1 million customers. SRP provides water to about half of the Valley’s residents, delivering more than 244 billion gallons of water (750,000 acre-feet) each year, and manages a 13,000-square-mile watershed that includes an extensive system of reservoirs, wells, canals and irrigation laterals.

Southwest Gas
Celebrating 90 years of providing clean, affordable natural gas service, Southwest Gas Corporation proudly serves over two million customers in Arizona, California, and Nevada safely and reliably. For more information about Southwest Gas, please visit www.swgas.com

Tucson Electric Power (TEP)
TEP provides safe, reliable electric service to more than 438,000 customers in Southern Arizona. For more information, visit tep.com. TEP and its parent company, UNS Energy, are subsidiaries of Fortis Inc. (TSX/NYSE: FTS), which owns utilities that serve more than 3 million customers across Canada and in the United States and the Caribbean. For more information, visit fortisinc.com.

Arizona State University
Arizona State University, ranked No. 1 “Most Innovative School” in the nation by U.S. News & World Report for seven years in succession, has forged the model for a New American University by operating on the principles that learning is a personal and original journey for each student; that they thrive on experience and that the process of discovery cannot be bound by traditional academic disciplines. Through innovation and a commitment to accessibility, ASU has drawn pioneering researchers to its faculty even as it expands opportunities for qualified students.

Northern Arizona University
Northern Arizona University is a high-research institution providing exceptional educational opportunities in Arizona and beyond. NAU delivers a student-centered experience to its nearly 30,000 students in Flagstaff, statewide and online through rigorous academic programs in a supportive, inclusive and diverse environment. Dedicated, world-renowned faculty help ensure students achieve academic excellence, experience personal growth, have meaningful research opportunities and are positioned for personal and professional success.

The University of Arizona
The University of Arizona, a land-grant university with two independently accredited medical schools, is one of the nation's top 50 public universities, according to U.S. News & World Report. Established in 1885, the university is widely recognized as a student-centric university and has been designated as a Hispanic Serving Institution by the U.S. Department of Education. The university ranked in the top 20 in 2020 in research expenditures among all public universities, according to the National Science Foundation, and is a leading Research 1 institution with $761 million in annual research expenditures. The university advances the frontiers of interdisciplinary scholarship and entrepreneurial partnerships as a member of the Association of American Universities, the 66 leading public and private research universities in the U.S. It benefits the state with an estimated economic impact of $4.1 billion annually.

Media Contacts:

• Arizona State University
  Sandra Leander, Sandra.leander@asu.edu, (480) 727-3396
  
  
• Northern Arizona University
  Kimberly Ott, Kimberly.Ott@nau.edu, (928) 523-1894
  
  
• University of Arizona
  Stephanie Doster, scdoster@arizona.edu, (520) 626-3451
  
  
• APS
  Alan Bunnell, Alan.Bunnell@aps.com, 602.250.3376
  
  
• Salt River Project
  Erica (Sturwold) Roelfs, erica.sturwold@srpnet.com, P: (602) 236-2576 M: (847) 571-0326
  
  
• Southwest Gas
  Amy Washburn, Amy.Washburn@swgas.com, (602) 763-3289
  
  
• TEP
  Joe Barrios, jbarrios@tep.com, (520) 884-3725

Arizona Public Service Co. (APS) will begin accepting applications Apr. 22 for its annual West Valley Grants giving program. West Valley Grants are available through the Arizona Community Foundation and awarded to eligible nonprofits in Arlington, Buckeye, Glendale, Surprise, Tonopah, west Phoenix and surrounding areas.

Arizona Public Service Co. (APS) will begin accepting applications Apr. 22 for its annual West Valley Grants giving program. West Valley Grants are available through the Arizona Community Foundation and awarded to eligible nonprofits in Arlington, Buckeye, Glendale, Surprise, Tonopah, west Phoenix and surrounding areas. The 2022 deadline to apply is May 20 at 5 p.m.

For more than 20 years, APS has partnered with Arizona Community Foundation to provide funding to eligible nonprofits that support growth and community needs in the West Valley. Agencies eligible for funding must be designated 501(c)(3) nonprofits and serve in the areas of arts & culture, community development, education, environment, or human services.

“We’re committed to doing what is right for the people of Arizona,” said Tina Marie Tentori, Director of Community Affairs at APS. “One way we do this is through meaningful partnerships with organizations that understand the needs of the community and work to bolster growth and prosperity for everyone.”

In 2021, 39 West Valley nonprofits received a total of $250,000. Grants supported a variety of community initiatives, including a STEM club for youth, community food pantry, mobile career center and emergency shelter support.

For more information and to apply for an APS West Valley grant, please visit azfoundation.org. 

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

This Earth Day, April 22nd, Arizona Public Service Co. (APS) offers easy ways customers can help protect the environment while cutting back on their electric bills.

This Earth Day, April 22nd, Arizona Public Service Co. (APS) offers easy ways customers can help protect the environment while cutting back on their electric bills. Here are some simple practices to conserve energy, reduce your carbon footprint and save money:

• Stay cool at home: Turn on ceiling fans and turn up the thermostat to maintain comfort. Remember to turn off fans when leaving the room. Add sunscreens on windows and turn off lights and appliances not being used. If you’re on a time-of-use service plan, try pre-cooling your home during off-peak hours when energy costs less and solar power is more abundant.
  
  
• Install a free smart thermostat: Residential customers can save up to $179 with exclusive smart thermostat offers available on the APS Marketplace and enrollment in APS Cool Rewards, a program that helps conserve energy and strengthen service reliability by adjusting devices a few degrees on Arizona’s hottest summer days.
  
  
• Switch to LED light bulbs: LEDs consume up to 90% less energy than traditional incandescent bulbs, last up to 25 times longer and emit less heat. While supplies last, APS customers can receive one free LED starter kit per customer account on the APS Marketplace.
  
  
• Schedule maintenance checkups: Schedule maintenance checkups now on appliances such as AC units and pool pumps to make sure they run as efficiently as possible before the summer season. APS’s free Virtual Energy Checkup connects customers to an energy advisor for a personalized virtual assessment for tips to save energy and money. Customers can schedule a consultation at no cost online at apsvirtualsolutions.com or by calling (888) 663-2734.

Another way to make a positive impact on the environment is by participating in the APS Community Tree Program supporting community tree-planting projects. Non-profit organizations, Title 1 schools, neighborhood associations, block watch groups, and cities and towns in limited-income areas within the APS service territory will be given priority for support to create cooler, healthier spaces in vulnerable communities. Interested applicants may request a minimum of $1,000 and a maximum of $10,000 for tree-planting projects. Funding may be used to purchase trees, tree stakes and ties.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

As wildfires affect communities in our state, Arizona Public Service Co. (APS) is working closely with emergency management agencies and when needed, is prepared to take power lines out of service to protect the public and first responders

As wildfires affect communities in our state, Arizona Public Service Co. (APS) is working closely with emergency management agencies and when needed, is prepared to take power lines out of service to protect the public and first responders.

While providing reliable electric service and promptly restoring power after an outage are top priorities, the safety of our communities and first responders takes precedence. During elevated fire conditions, we may have to prolong power outages until crews can perform visual inspections of lines and remove any vegetation or potential hazards near electric equipment. In the event of an active fire, power lines may be temporarily taken out of service to protect firefighters, which could result in outages that might last longer than usual.

Before emergencies occur, customers are encouraged to prepare for a potential loss of electricity.

Get ready now:

• Download the APS app or visit the aps.com/outagecenter for information on how to be prepared for an outage, report an outage and view the APS outage map.
• Subscribe to APS outage alerts to receive text/email updates about power outages.
• Update your contact information with APS to ensure you receive important information.
• Create a power outage safety kit that includes items like a flashlight, extra batteries, portable cell phone charger, battery-powered radio, first-aid kit and water.
• If you have an automatic garage door, check the instructions to learn how to open the door manually.
• If you use life-sustaining medical equipment that requires electricity, register for the APS Medical Care Program at 602-371-7171 (800-253-9405). This alerts APS of your needs in the event of an outage.

Ways to stay safe during a power outage:

• Keep your phone fully charged. Keep a portable charger and car charger handy.
• Keep refrigerator and freezer doors closed. Food will stay cold for up to 4 hours in the fridge and longer in the freezer.
• Turn off and unplug electrical equipment and appliances to avoid electrical spikes when power is restored. After power is restored, wait 5-10 minutes to plug in and turn on major appliances and electrical equipment.
• Do not try to repair electrical problems on your own, please call APS or a certified electrician.

We take a year-round approach to prepare for wildfires, including:

• Reducing fire risk by clearing space, including vegetation or other flammable materials, around our equipment. Trees too close to power lines could pose a fire risk.
• Maintaining our electrical infrastructure by protecting and strengthening equipment.
• Working with first responder agencies throughout Arizona to create response plans and coordinate in the event of fires.

Visit aps.com/wildfiresafety for more information about how to prepare for and stay safe during elevated fire conditions.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

With nearly 300 sunny days to count on each year, Arizona Public Service Co. (APS) and its customers are transforming Arizona’s sunshine into a renewable energy source that powers an increasing number of homes and businesses across the state.

APS solar power brightens path for cleaner, greener Arizona

• APS customers installed a record amount of residential solar in 2021
• APS solar power plants provide customers with clean energy
• Game-changing battery storage resources will soon serve APS customers with solar after sunset

• APS ranks 4th nationally for the percentage of residential customers with rooftop solar systems.
• APS customers installed a record amount of residential solar capacity in 2021.
• 15% of all single-family homes in APS territory have a solar system and that number continues to grow.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

A knock on the door. An email on your computer. A call on your cell phone. Scammers have many ways to reach you to take your money. As National Consumer Protection Week (March 6-12) approaches, Arizona Public Service Co. (APS) encourages customers to know what to look for and how to avoid being taken.

Knowing What to Look for Can Protect You and Your Wallet

A knock on the door. An email on your computer. A call on your cell phone. Scammers have many ways to reach you to take your money. As National Consumer Protection Week (March 6-12) approaches, Arizona Public Service Co. (APS) encourages customers to know what to look for and how to avoid being taken.

Spoofing is one common practice to deceive you. Scammers disguise their number to make it appear it is from a known source. In addition to utilities, they spoof the numbers of local businesses, government agencies, even police departments. When you answer, they may threaten disconnection of service within the hour, unless you pay your bill immediately, and often they will demand your bank information or that you pay with a pre-paid debit card. APS will never do this.
Here are ways to protect yourself:

• Never share personal information, like banking/credit card numbers, with an unverified source.
• If someone threatens immediate disconnection of service, hang up the phone, delete the email or shut the door. Customers with delinquent accounts will always receive advance disconnect notification.
• If you are unsure of a caller’s identity, hang up and contact your utility directly. Never use redial or the number provided by the suspicious caller. The only valid phone numbers for the APS Customer Care Center are listed on customer bills and aps.com.
• If you question the authenticity of a person or an email claiming to be from APS, call our Customer Care Center immediately at 602-371-7171.
• If you feel you’re in physical danger, call 911.

Scammers often target vulnerable populations and those on tight budgets. For customers who may be struggling to pay their bills, APS offers payment arrangements, customer assistance or more time to pay through secure ways to avoid disconnection. Customers can check their account status anytime on the APS website or through our care center.

If you believe you’ve been scammed, report the incident to local law enforcement, APS at (602) 371-7171 and the Arizona Attorney General’s Office at (602) 542-5763. For more information, visit aps.com/scams.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean, and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

I recently read an article in the Arizona Republic titled “Population growth brings greater climate risks to metro areas, report says, but also hope.” As the vice president of sustainability for the state’s largest utility, Arizona Public Service, you can imagine that it caught my eye.

By Ann Becker, APS Vice President of Sustainability

I recently read an article in the Arizona Republic titled “Population growth brings greater climate risks to metro areas, report says, but also hope.” As the vice president of sustainability for the state’s largest utility, Arizona Public Service, you can imagine that it caught my eye. I oversee a team responsible for charting the course for our clean energy commitment, which is to provide customers with 100% clean, carbon-free energy by 2050.

The article highlights insights from the United Nations Intergovernmental Panel on Climate Change (IPCC)’s recently released report, Climate Change 2022: Impacts, Adaptation and Vulnerability. The IPCC, along with the world’s top climate scientists, warn that the only way to avoid the most catastrophic impacts of climate change is to limit warming to 1.5° Celsius above pre-industrial levels. To do so, the U.S. has set a goal to achieve net-zero carbon emissions globally by 2050. It’s a herculean—but not impossible—lift. And APS is committed, and on track, to help reach that goal.

The Arizona Republic article outlines the concern for the growing climate crisis, and I share that concern; personally, it’s a topic that sometimes keeps me up at night. In Arizona, like the rest of the world, we are seeing the growing onslaught of the alarming side-effects of climate change. Wildfire “season” is a relic of the past; wildfires now happen year-round. The desert southwest is experiencing unprecedented heat and extreme drought.

And yet—I have hope. One line in the article, from Diane Pataki, the director of ASU’s School of Sustainability, particularly resonated with me: "Changing energy sources away from fossil fuels has enormous potential in Arizona, of course, because it's just got this incredible potential for solar. Electrifying transportation and securing renewable energy sources is within our grasp. That's absolutely what we should be working on.” My response? Great news! This is precisely what we are doing at APS.

At APS, we’ve made a promise to our customers, our employees and our communities to do what is right for the people and prosperity of our state. It isn’t always easy or obvious but doing what is right drives our sustainability work at APS. I realize those can just seem like words, so let me share some of the actions we’ve taken to address climate change since making our clean energy commitment in January 2020:

• Exiting Coal. We will end all coal-fired generation by 2031, seven years sooner than previously projected.
  • We are working to ensure a just and equitable transition for the communities impacted by these coal plant closures.We proposed $144 million toward financial and economic development support for these communities, as they transition from fossil fuels to clean energy. While the Arizona Corporation Commission has approved only a small portion of our total proposal, we are committed to our company-funded share of $26.1 million and will continue to work to secure future funding of the full balance of the Coal Communities Transition plan.

• Adding Clean Resources. Our energy mix is already 50% clean – and that percentage is growing. Since 2020, we've procured nearly 1,400 megawatts of additional clean energy and storage.
  • Solar: We are increasing our solar portfolio by 310 MW which will be in service by 2023.
  • Energy Storage: We are adding 561 MW of energy storage by 2024, including batteries at our large-scale solar sites to serve customers with solar after sunset.
  • Wind: We’ve procured 438 MW to be in service by 2023.
  • Demand Response: Realizing the cleanest megawatt is one we don’t generate, we’re partnering with thousands of residential customers to support energy conservation and strengthen service reliability. Through APS Cool Rewards, our residential smart thermostat program, our customers can help us shed more than 80 megawatts of energy from APS's grid. 

• Partnering with Customers. Innovative technology and programs help customers manage their energy use, better align solar production with customer demand and support our clean energy goals.
  • One way customers are helping us meet our clean energy goals is through rooftop solar. In fact, about 15% of all single-family homes in APS territory now have a solar system, and that number keeps growing.
  • Residential customers have installed more than 57,000 smart thermostats through our Cool Rewards program. Customers benefit from incentives and more efficient energy usage, and the program can help shed more than 80 megawatts of energy during times of high demand on the grid.
  • In the APS Residential Battery Pilot, we are partnering with residential customers to learn more about the capabilities of home battery storage units.
  • We are teaming with customers to create more access to electric vehicle charging stations through our Take Charge AZ program.
  • Our new Green Power Partners program provides businesses with new options to reach their sustainability goals and transition to 100% clean operations.

• Exploring New Technologies. Achieving our clean energy commitment will require continued advances in energy technology.
  • Hydrogen is a promising clean energy resource, and our new Hydrogen Energy Initiatives project allows us to explore opportunities and investments in that sector.
  • We are partnering with the Electric Power Research Institute and other utilities on the Low-Carbon Resources Initiative, which focuses on accelerating the development and demonstration of low- and zero-carbon energy technologies.

• Tracking Our Progress. Knowing that what is measured is managed, we’ve set ambitious metrics to keep us on path to our overall goal – and our progress has earned recognition from third parties as well.
  • Between 2014 and 2021 we reduced groundwater consumption by 32% and continue to look for ways to conserve this precious resource.
  • Our parent company, Pinnacle West, was recognized by the global environmental non-profit CDP for leadership in corporate sustainability with a prestigious A- score. Pinnacle West is one of only two North American electric utility companies to achieve leadership scores for tackling climate change and protecting water security.

These are just a few of the highlights; we are adding actions to this list every day on our path to clean.

Do we face headwinds? Of course. At the federal level, we have not seen legislation move forward that meaningfully addresses climate change while protecting affordability and reliability for customers. In addition, the disappointing outcome of our rate case in November 2021 makes our path forward more challenging—but it does not change where we are headed. We remain fully committed to deliver 100% clean, carbon-free energy to our customers by 2050. As we said when we announced our commitment in 2020, collaboration is key to our plan’s ultimate success, and we’ll continue to partner with customers and stakeholders to create a sustainable energy future for Arizona.

I don’t know exactly what the future holds, but I am proud to work for an organization that is guided by sound science to advance a healthy environment—all while maintaining affordable, reliable services for our customers.

Arizona is a beautiful place to live. Together, we can keep it that way. We’re committed to doing our part.

Arizona’s winter storms can pack a powerful punch, cause major damage to the electric system and make it challenging for utility crews and equipment to get where they are needed.

Customers can take steps now to be ready and stay safe if winter storms knock out power  

Arizona’s winter storms can pack a powerful punch, cause major damage to the electric system and make it challenging for utility crews and equipment to get where they are needed. Arizona Public Service Co. (APS) plans and trains year-round, ready to respond and restore power when severe weather strikes.

• APS crews inspect all overhead power lines to identify and address needed repairs.
• APS strategically positions specialized vehicles and equipment throughout northern Arizona to ensure crews can access critical infrastructure in areas where terrain can be challenging or unreachable by typical bucket trucks. 
• APS readies personnel and support outside of the northern region to deploy when more help is needed to restore service for customers.

• Download the APS app or visit aps.com/outagecenter and sign up for APS outage alerts to receive text/email updates about power outages.
• Update your contact information with APS to ensure you receive important information.
• Create a power outage safety kit that includes items like a flashlight, extra batteries, portable cell phone charger, battery-powered radio, first-aid kit and water.
• Keep important phone numbers such as those of medical providers, family, friends and APS stored in your cell phone or by your home phone. Customers can report outages or electrical emergencies by calling our 24/7 Outage Hotline at 602-371-3680 (855-688-2437).
• If you use life-sustaining medical equipment that requires electricity, call to register for the APS Medical Care Program at 602-371-7171 (800-253-9405). This alerts APS of your needs in the event of an outage.
• Stock up on water and non-perishable food items.
• If you have an electric garage door, be sure you know how to open it manually.
• Make a plan to check on neighbors.

• Report a service outage via the APS app or visit aps.com/outagecenter.
• Visit aps.com/outagemap to track power restoration times.
• Only use generators and grills outdoors and away from windows.
• Never heat your home with a gas stovetop or oven.
• Keep freezers and refrigerators closed.
• Keep your phone fully charged and a portable charger on hand.
• Dim brightness in cell phone settings to save battery life.
• Wear layered clothing and use blankets to stay warm.
• Turn off and unplug electronics and appliances to avoid electrical spikes when power is restored. After power is restored, wait 5-10 minutes to plug in and turn on.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Is it possible that a single sentiment from a father can set a course for a child’s entire career? In Eric Massey’s case, the answer is yes.

By Eric Massey, APS Director of Sustainability

Is it possible that a single sentiment from a father can set a course for a child’s entire career? In Eric Massey’s case, the answer is yes. Read the blog below, which Massey crafted to help commemorate the second anniversary of the announcement of Arizona Public Service’s Clean Energy Commitment.

It’s a value that my father instilled in me at an early age. He has always loved the outdoors – camping, backpacking, fishing, boating and generally communing with nature. Some of my favorite family vacations involved camping in the Grand Tetons, Yellowstone, Glacier, and Yosemite. One time when we broke camp, I remember finding a small pile of glass bottle caps and cigarette butts in the area we parked the cars. I knew that no one in the family drank from glass bottles or smoked cigarettes and thus I felt excused from cleaning them up. My dad saw this and took the opportunity to remind me that we had a responsibility to keep pristine places clean. Even though we weren’t responsible for the litter, we were responsible for making sure the next group of campers had a chance to enjoy nature as it was intended to be – free of contamination. “Always leave the campsite better than you found it,” dad told me.

Fast forward 15 years. I’m graduating Arizona State University with my degree in chemical engineering. I was looking for my first job in my new career and had an opportunity to work with the State of Arizona protecting air quality.

“Leave it better than you found it” was one of the most significant drivers in my decision to pursue a career in air quality and public service. It gave me a sense of purpose, adding personal meaning and satisfaction to my work. In the 18 years I worked for the State of Arizona, I had a direct hand in improving air quality throughout the state, improving visibility at the Grand Canyon, protecting people from the health effects of air pollution, solving some of Arizona’s most challenging environmental problems, and generally improving the quality of life for millions of Arizona’s citizens.

Fast forward to today. Thanks to the Clean Energy Commitment APS made two years ago this month, I have another chance to leave the world a better place than I found it.

As a chemical engineer, I studied the laws of science. The Law of Conservation of Mass says that materials in a chemical reaction are neither created nor destroyed; they only change form. When we burn fossil fuel, it creates CO2 which just sits in the atmosphere and accumulates.

Think of the problem like a plugged sink with the faucet turned on. For a while, there is room in the sink to collect the pouring water. After a time, the sink fills up and unless we take action, we risk water spilling and making a big mess. The first action we need to take is to simply stop adding water to the sink – turn off the faucet. This solves the most immediate risk of water spilling and sets the stage for the next important challenge - addressing the water that has accumulated in the sink. We can either wait for nature, and let that water evaporate – a process that will take a long time - or we can unplug the sink and let the water drain out.

Since we don’t yet have a way to drain the proverbial sink of CO2, APS’s Clean Energy Commitment is the most important step we can take to combat climate change – turning the faucet off. We do this by relying on our current clean energy sources like nuclear and renewable energy, investing in more clean and renewable energy generation and energy storage, and, as my colleague @Daniel Haughton has articulated, partnering with customers to reduce demand. All of these actions reduce our reliance on fossil fuels. But we can’t ignore the challenges. Unreliable energy quickly becomes a public health problem in Arizona. We need air conditioners to work when it’s 115 degrees outside. Unaffordable electricity creates a similar problem, forcing customers to choose between staying cool and other basic needs such as medicine and food.

So, I hearken back to the life lesson my father gave me. Leave it better than you found it. Today, I have an opportunity to transfer that lesson to help our company achieve its goal of a 100% clean, carbon-free electricity by 2050, while helping our customers keep their air conditioners on and the electricity rates affordable. We have a long way to go to fix the whole problem, but I’m excited for the chance to be a direct part of the solution and leave the world a little bit better place for those who come after me.

EDITOR’S NOTE: Eric Massey is APS’s director of sustainability, which includes the environmental, social and governance (ESG) policy and reporting for APS. He is responsible for oversight and implementation of the company’s ESG policies, data analytics and reporting. He works directly with the vice president of sustainability to integrate ESG standards into the company’s core business operations.

Massey also serves as a member of the EPA’s Clean Air Act Advisory Committee and is on the board of the Kyle Center for Water Policy at the Morrison Institute. He was one of two people awarded “Advocate of the Year” honors by the Arizona Chamber of Commerce and Industry in 2020.

Arizona Public Service Co. (APS) is working with customers, partners and stakeholders to power more than 1.3 million homes and businesses with 100% clean, carbon-free energy by 2050.

Innovation, Technology and Customer Engagement are Key to a Sustainable, Smart Grid

Arizona Public Service Co. (APS) is working with customers, partners and stakeholders to power more than 1.3 million homes and businesses with 100% clean, carbon-free energy by 2050. As the utility marks the second anniversary of its Clean Energy Commitment, APS customers are benefiting from more clean and renewable resources, receiving discounts on the latest smart home technology and earning rewards and rebates for their participation in APS’ suite of energy conservation programs.

“We have a bold vision of what Arizona’s energy future will look like, and it’s going to take innovation on all fronts to make this happen. As we work to add more clean resources to our energy mix, we’re taking advantage of the abundant opportunities in the customer technology space and developing cutting-edge programs tailored to the needs of customers,” said Jeff Guldner, APS Chairman, President and CEO. “This is about meaningfully engaging and partnering with our customers through smart programs that increase the reliability of our electric system, cut back on carbon emissions, preserve Arizona’s blue skies and save money.”

In addition to developing industry-leading customer programs, APS is using customer technology to:

• Expand APS’ Virtual Power Plant (VPP) and empower customers to conserve – APS’ demand-response programs use a virtual network of smart home products, like thermostats, water heaters and pool pumps, to reduce energy use on Arizona’s hottest summer days and shift energy demand to when more solar power is available. Chief among the programs connected to the APS VPP is the company’s signature residential thermostat program, APS Cool Rewards. With more than 57,000 residential smart thermostats enrolled, customers benefit from incentives, discounts and energy-savings options for voluntarily conserving energy. APS Cool Rewards boasts a capability of shedding more than 80 megawatts of energy from APS’ smart grid. This energy avoidance saves customers money, helps the environment and builds a more robust electrical grid. APS Cool Rewards is recognized as one of the five largest Bring Your Own Thermostat (BYOT) programs in the country and one of the largest utility-managed thermostat virtual power plants. APS has a 2022 goal of reaching 110,000 thermostats to provide over 130 megawatts of summer capacity.
  
  
• Help business customers reach their clean-energy goals – To support Arizona’s business community, APS’ new Green Power Partners program will provide businesses with special options to reach their sustainability goals and transition to 100% clean operations. The program will launch in 2022. Last year, APS launched the Going Smart & Going Green program for small businesses, which provides free web-based training in energy conservation and other ways to save.
  
  
• Partner with customers to explore the latest in residential battery storage technology – Energy efficiency technology is quickly evolving and advancing. APS is partnering with residential customers to learn more about the capabilities of home battery storage units through its APS Residential Battery Pilot. Participating customers receive special incentives for installing battery systems and sharing information about how those systems perform. APS will use this information to shape a quality customer experience, learn how battery technology can be leveraged to strengthen grid reliability and understand more about how residential battery storage units can serve rooftop solar customers and optimize APS’ electrical system.
  
  
• Team up with customers to create more access to electric vehicle (EV) charging stations – Nationally, the transportation sector emits more carbon than the utility sector. To help achieve a cleaner environment and encourage more drivers to adopt EVs, APS is providing business customers with free EV-charging equipment, installation and maintenance through the Take Charge AZ program. To date, APS has installed more than 400 Level 2 charging plugs at businesses, schools and government buildings across Arizona. Last year, APS announced a partnership with Electrify America to install DC Fast Chargers in the local communities of Globe, Payson, Prescott, Sedona and Show Low. Construction is underway and scheduled to be completed this year. As part of its participation in the Arizona Statewide Transportation Electrification Plan, APS set a goal to support the adoption of 450,000 light-duty electric vehicles in APS service territory by 2030.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’ current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

APS crews are heeding PG&E’s call for assistance and helping restore power in northern California. That area was hit by a major winter snowstorm over the holidays, and more than 20,000 homes remain without power days later. 

APS crews are heeding PG&E’s call for assistance and helping restore power in northern California. That area was hit by a major winter snowstorm over the holidays, and more than 20,000 homes remain without power days later. 

On January 6, APS power restoration crews left the Deer Valley Operations Center to drive north of Sacramento, where more than 100 inches of snow fell and is the largest outage area. This effort is part of the Western Region Mutual Assistance Group, an essential part of the electric power industry’s service restoration process and where a network of utilities from neighboring states lend a hand to local utilities in need. 

A total of 21 APS employees made the journey. They expect to be there up to a week to help restore power as quickly and as safely as possible. They’ll be fixing downed power lines, replacing damaged power poles and electrical equipment and more. The crews are bringing specialized snow vehicles and equipment typically used for restoration efforts in northern Arizona.

Looking to save more money in the new year? National Cut Your Energy Costs Day on Jan. 10 can help kick-start your 2022 savings goals. Arizona Public Service Co. (APS) encourages customers to explore easy energy-saving options to save money year-round.

APS offers energy efficiency tips, service plan options, assistance programs

Looking to save more money in the new year? National Cut Your Energy Costs Day on Jan. 10 can help kick-start your 2022 savings goals. Arizona Public Service Co. (APS) encourages customers to explore easy energy-saving options to save money year-round.

The U.S. Department of Energy estimates the typical household can save 25% on utility bills with energy efficiency measures, which amounts to over $2,200 annually.

Here are ways customers can start saving energy and money today:

• Make simple adjustments at home– Wash clothes in cold water. Heating water accounts for up to 90% of energy needed to run your washing machine. Dry your laundry loads back-to-back while your dryer is still warmed up. Consider using smaller cooking appliances that use less energy when preparing your meals. Unplug electric devices when they are not in use.
  
  
• Install a smart thermostat – Customers can set it and forget it while saving money year-round with a smart thermostat that automatically adjusts their heating and cooling settings. APS customers can enroll in APS Cool Rewards to receive instant rebates on the latest thermostats by reducing energy when overall demand for electricity is highest. Visit the APS Marketplace to take advantage of these exclusive rebates and discounts on qualifying thermostat models.
  
  
• Switch to LED light bulbs – LEDs consume up to 90% less energy than traditional incandescent bulbs, last up to 25 times longer and emit less heat. While supplies last, APS customers can receive one free LED starter kit per customer account at APS Marketplace.
  
  
• Schedule maintenance checkups – Take advantage of the cooler months in Arizona to schedule maintenance checkups on appliances such as AC units and pool pumps to make sure they run as efficiently as possible before you need them most.
  
  
• Take advantage of our free Virtual Energy Checkup – APS energy efficiency advisors will walk customers through a personalized virtual tour of their own homes giving tips on how and where to save energy and money. Customers can schedule a free consultation online at apsvirtualsolutions.com or by calling (888) 663-2734.
  
  
• Create an online home energy profile – In less than five minutes, customers can complete an online survey to see how efficient their home is and get potential savings estimates and energy conservation recommendations that fit their lifestyle. Visit aps.com/ea.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

At APS, we believe that belonging matters. And when our more than 6,000 employees feel seen, heard, and valued, they can more effectively unite behind our APS Promise.

At APS, we believe that belonging matters. And when our more than 6,000 employees feel seen, heard, and valued, they can more effectively unite behind our APS Promise.

We’re creating a sense of belonging through our commitment to inclusion, which involves embracing the unique perspectives of each employee. True inclusion brings greater appreciation for our diversity. This will allow us to equitably leverage our powerful workforce so we can successfully bring our APS Promise to life. 

Recently, APS received the 2021 Inclusive Workplace Award, a joint award presented by the Diversity Leadership Alliance and the Arizona Society of Human Resources Management. The award recognizes an Arizona corporation or organization that leads by example, creating an inclusive environment in which employees can be their genuine, authentic selves and partnering on community outreach efforts and support.

“This is a moment of recognition and reflection, and it was an honor to be a finalist for this award, let alone be named the recipient,” said Leila Zaghloul-Daly, manager of culture, learning and inclusion at APS. “Both our company’s strategic plan and the APS Promise laid the groundwork and reflect the company’s commitment to advancing diversity, equity and inclusion.”

Zaghloul-Daly said APS rose above the other finalists for the award largely because of our robust, multi-year diversity, equity, and inclusion strategy. The strategy incorporates feedback from our Employee Networking Groups, gained from their willingness to engage in dialogue through listening sessions, panel discussions and cultural events. In addition, she also credited APS’s officer team for its commitment, support and dedication to diversity, equity and inclusion efforts, recognizing that this work is an important part of who we are as a company. Last, she noted the strong partnerships and outreach with underrepresented groups in the communities APS serves.

“We should take pride in the work we have done so far and recognize that the journey is far from done,” Zaghloul-Daly said. “We have developed a strong strategic diversity, equity and inclusion plan and have a solid foundation with an inclusive culture we continue to create.”

This video highlights some of APS’s inclusion efforts:

The 2021 holiday season will be marked by the dazzling return of electric light parades throughout the state. APS is helping communities celebrate the season with these fun events, each with a unique local flair.

Electric Light Parades Favorite Local Traditions Throughout Arizona

The 2021 holiday season will be marked by the dazzling return of electric light parades throughout the state. Arizona Public Service Co. (APS), the state’s largest and longest running electricity provider, is helping communities celebrate the season with these fun events, each with a unique local flair. The largest is the APS Electric Light Parade, returning for its 34th year to Central Phoenix.

“The APS Electric Light Parade is a family favorite that APS has partnered with the City of Phoenix to put on for more than 30 years,” said Stacy Derstine, APS Vice President of External Affairs. “It’s an honor to be a part of it, and to join many other communities in the different events that are part of their holiday traditions, too. It’s inspiring to see so many wonderful Arizona businesses, teams, schools and other local favorites coming together to celebrate a special time of year.”

APS Electric Light Parade
After a year’s hiatus due to the COVID-19 pandemic, the APS Electric Light Parade will return at 7 p.m. on Saturday, Dec. 4. The free parade begins its 2.3 mile route at Central Ave. and Montebello Ave., travels south to Central Ave. and Camelback Rd., heads east along Camelback Rd. to 7th St., and continues south along 7th St. to Indian School Rd.

Visually stunning balloons, floats and light displays will showcase the theme ‘Peace on Earth’. Al McCoy, legendary broadcast announcer for the Phoenix Suns since 1972, will serve as the Grand Marshal of this year’s parade.

Attendees are strongly encouraged to arrive several hours in advance, to practice safe physical distancing when possible, wear masks and stay home if feeling sick. For more information about the parade and helpful tips for attending this popular event, visit phoenix.gov/parks/elp.

Holiday Parades Across the State
APS is getting into the holiday spirit by giving the gift of community support in many forms, including volunteers’ time, to public events throughout its service territory:

Northern Arizona

• Nov. 29 – Dec. 5: Winslow Festival of Trees
• Dec. 2: 5th Annual Prescott Grand Marshall Gala
• Dec. 3: Prescott Valley Holiday Festival of Lights Parade
• Dec. 3: Snowflake Holiday Lighting
• Dec. 4: Payson Electric Light Parade
• Dec. 4: Prescott Valley 39th Annual Christmas Parade
• Dec. 4: Cottonwood Christmas Parade
• Dec. 4: Prescott Holiday Parade
• Dec. 4: Prescott “Arizona’s Christmas City” Yavapai Courthouse Lighting Event
• Dec. 6 & 8: Taylor Live Nativity Event
• Dec. 9: Acker Night Prescott
• Dec. 11: Camp Verde Christmas Parade of Lights
• Dec. 11: Sedona Tlaquepaque Festival of Lights
• Dec. 11: Flagstaff Holiday Parade of Light
• Dec. 31: New Year’s Eve Boot Drop 

Central Arizona

• Dec. 4: El Mirage Winter Fest
• Dec. 4: Wickenburg Chamber’s 3rd Annual Holiday Music Walk & Christmas Tree Lighting
• Dec. 11-12: Litchfield Park’s Christmas in the Park Parade
• Dec. 11: Buckeye Mainstreet Coalition & City of Buckeye’s Glow on Monroe Light Parade
• Dec. 11: Hometown Holiday Parade in Glendale

Southern Arizona

• Dec. 4: City of Casa Grande Electric Light Parade
• Dec. 4: Globe Electric Light Parade
• Dec. 6: Gila Bend All-A-Glow Light Parade & Holiday Lights Tree Lighting Ceremony
• Dec. 11: Gila Bend Santa in the Park
• Dec. 11: Eloy 2021 Christmas Tree Lighting Ceremony & Electric Light Parade
• Dec. 10: Coolidge Electric Light Parade
• Dec. 11: Yuma Christmas Light Parade 

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

November is here and for many of us that gets us thinking about Thanksgiving and all the things for which we are thankful. It’s also the month that we celebrate America Recycles Day (Nov. 15) and it provides us an opportunity to think about how we all reduce, reuse and recycle.

November is here and for many of us that gets us thinking about Thanksgiving and all the things for which we are thankful. It’s also the month that we celebrate America Recycles Day (Nov. 15) and it provides us an opportunity to think about how we all reduce, reuse and recycle.

Recycling programs have been around for a long time and participation has jumped over the years. Per the U.S. Environmental Protection Agency, the recycling rate has increased from less than seven percent in 1960 to the current rate of 32 percent. Plus, an EPA study found that recycling and reuse activities in the United States accounted for 681,000 jobs and $37.8 billion in wages.

We encourage our customers to reuse, reduce and recycle not only on America Recycles Day, but every day. Each city in the vast APS territory across the state has its own recycling policies and best practices, so check your city’s website for details.

For our part, we have an APS team dedicated to reducing, reusing and recycling. Our Investment Recovery team’s primary purpose is to keep our used or antiquated equipment and materials out of our state’s landfills after they have served their purpose.

Here are two ways that our Investment Recovery (IR) team has reused or plans to reuse materials and equipment:

1. Our IR team regularly collects older or damaged APS-logoed clothing and fire-resistant clothing from employees and then donates the clothing to Goodwill Industries, which shreds the clothing and finds helpful uses for it, such as making more clothes with the shredded fabrics or using the shredded clothing fibers for insulation.

It's a win-win endeavor as it gives the material a second life, and, by shredding the clothing, it cannot be used by scammers who might have happened upon it otherwise.

In 2021, APS donated roughly 1,000 pounds of used APS clothing to Goodwill.

2. In past years, we discarded approximately 1,100 wooden reels per year. The IR team has been working to find a solution to reduce this waste and find a partner that could reuse the reels. The team recently created a partnership with CTS Greenwaste Recycling, which will transform the used wooden reels into mulch, keeping them out of our landfills. We are excited to start this project in 2022.

“As stewards of Arizona, the Investment Recovery team takes recycling personally,” said Justin Danielson, APS’s Manager, Inventory & Logistics. “With such a vast service area reaching across the state, it is critical that all our employees feel empowered to share any ideas they may have to better reuse, reduce or recycle the materials we use. The wooden reel project is a great example of identifying a problem and using a creative solution to keep them out of the landfills.”

Our recycling and reusing efforts don’t stop there. We’ve donated used power poles to fire departments, used communication headsets to law enforcement dispatchers, used office chairs to libraries and used forestry equipment to municipalities. The list goes on and on. So far in 2021, we’ve donated roughly $230,000 in used equipment that would have otherwise ended up in a landfill.

We also offer our customers the option to go paperless, which is a great way to reduce waste.

Sometimes APS crews serve as first responders when they encounter a wild animal in distress in the field. Thanks to Liberty Wildlife, many of our line workers and members of our forestry department have been schooled on how to keep injured animals alive until Liberty Wildlife staffers can arrive on the scene.

Sometimes APS crews serve as first responders when they encounter a wild animal in distress in the field. Thanks to Liberty Wildlife, many of our line workers and members of our forestry department have been schooled on how to keep injured animals alive until Liberty Wildlife staffers can arrive on the scene, which can be challenging if the animal is found in APS territory far from the Phoenix metropolitan area, where Liberty Wildlife is based.

For more than a decade, APS has partnered with Liberty Wildlife, a non-profit organization committed to providing quality wildlife rehabilitation, environmental education, and conservation services for the community.

Liberty Wildlife helps to assist our crews in keeping the lights on as well. When a nest is found near a line, we work to relocate it to ensure the safety of the animals as well as the continued electrical service to our customers.

“At APS, we are natural stewards of the environment,” said Nicole Rodriguez, an APS Natural Resource Specialist who manages the company’s Wildlife Protection Program. “We have great employees who want to do the right thing and who have a vested interest in protecting animals, not only because it’s the law but because it’s who we are.”

Founded in January 1981, Liberty Wildlife takes care of approximately 10,000 animals per year. With no government funding, it depends heavily on the generosity of individual donors and corporate partners, such as APS.

Building and maintaining relationships with various wildlife conservation organizations, such as Liberty Wildlife, strengthen the APS Wildlife Protection Program. We also work closely with U.S. Fish and Wildlife Service, the Arizona Game and Fish Department and others to ensure the safety and well-being of wildlife across our state.

In January 2020, we announced our Clean Energy Commitment to provide 100% clean, “carbon-free” energy by 2050. While many companies also have made clean energy commitments, most have committed to achieving “net-zero” energy. So what exactly is the difference between “carbon-free” and “net-zero” energy?

In January 2020, we announced our Clean Energy Commitment to provide 100% clean, “carbon-free” energy by 2050. While many companies also have made clean energy commitments, most have committed to achieving “net-zero” energy. So what exactly is the difference between “carbon-free” and “net-zero” energy?

Carbon Free
Carbon-free energy means that no carbon is emitted to the atmosphere.
“It’s the ultimate plan for reducing emissions, and it’s what our Clean Energy Commitment is all about,” said Michael Denby, a senior policy advisor at APS. “It’s important to note that ‘carbon-free’ energy is far more difficult to achieve than ‘net-zero’ energy. That’s why most utility companies are unwilling to commit to it at this point.”

There are two primary ways to achieve “carbon-free” energy. One way is to utilize a generation resource that does not emit carbon—including, for example, renewables and nuclear.

Another way is to capture the carbon that would otherwise be emitted, through a process known as Carbon Capture and Sequestration (CCS). Through CCS, all carbon emissions resulting from burning fossil fuels are captured and sequestered, meaning that no carbon is emitted from the unit. While CCS technology is still emerging, it is rapidly advancing, and with more federal and private investment, may well become a major element of a global decarbonization strategy.

Net Zero
By contrast, net-zero energy means that carbon continues to be emitted to the atmosphere, but it is “balanced,” “cancelled” or “netted out” by reducing carbon emissions elsewhere. Because carbon continues to be emitted, “net-zero” commitments are significantly less impactful than “carbon-free” commitments.

“The result of this ‘net-zero’ approach is the planet doesn’t get worse, but it also doesn’t get better,” Denby said. “It’s a status quo venture. It’s a great first step, but it doesn’t require the elimination of carbon. These companies will still be emitting carbon—they’re just relying on someone else to go ‘negative’ so that the scales even out.”

Other Terms
Carbon free is the gold standard because it fully eliminates carbon emissions. Net zero is the silver standard because it ensures that, on balance, carbon emissions in the atmosphere do not increase. Companies use a myriad of other terms to describe their clean energy commitments, including for example “% below.” These lesser standards invite allegations of “greenwashing.”

“Greenwashing is where your actions appear to be green, but when you look closer and read the fine print, you realize they are not as green as one might think,” Denby said. “More and more investors and media are calling companies out for this. Some companies say that they’re clean, but are they really? It all comes down to transparency, accountability and leadership. That’s the only way this works.”

You'll be able to follow along as we track progress on our clean energy commitment over the coming years in the Corporate Responsibility Report for Pinnacle West, our parent company.

Nearly 6 million people visit the Grand Canyon every year to see beauty that has been labeled one of the seven natural wonders of the world.

Nearly 6 million people visit the Grand Canyon every year to see beauty that has been labeled one of the seven natural wonders of the world. Generally, they also expect other modern conveniences - like running water and power - during their visit.

Many of those conveniences rely on electricity – pumps to operate water and sewer, HVAC units to heat and cool, and appliances for food.

So when the Grand Canyon National Park Service (GCNPS) completed an inspection of its inner-canyon power system, the team identified several locations in need of repair. Originally put in place in the 1960s, the lines had degraded significantly.

Repairing power lines is challenging under normal circumstances, but the locations identified by the Grand Canyon survey took challenging to a whole new level. Many were in hard-to-reach areas in remote locations, deep within the canyon walls.

Some of the work required APS crews to camp for a week along the canyon to have access to the site. They even had to rappel down the canyon walls to access a few of the lines.

Thanks to a coordinated effort between APS, multiple vendors, GCNPS and the surrounding communities, this complex project was executed successfully and safely.

Watch this video to get a behind-the-scenes look at how APS crews navigated this beautiful but rugged terrain to keep power flowing at this national treasure.

With more energy-saving technology available than ever before, Arizona Public Service Co. (APS) is poised to add new smart customer products to its already comprehensive customer energy efficiency and demand-side management program portfolio.

Energy-saving products move APS customer experience closer to 100% clean

PHOENIX – With more energy-saving technology available than ever before, Arizona Public Service Co. (APS) is poised to add new smart customer products to its already comprehensive customer energy efficiency and demand-side management program portfolio. APS’s newly issued Distributed Demand-side Resources (DDSR) Request for Proposals (RFP) is seeking aggregated clean energy resources that will create more residential and business customer opportunities to manage energy costs, incentivize energy use when solar resources are abundant, conserve energy when demand is high and maintain grid reliability.

“We’re passionate about delivering a high-quality customer experience and incorporating smart conservation strategies that conveniently fit customer needs,” said Daniel Haughton, APS director of Customer to Grid Solutions. “Our team is focused on increasing access to customer-sited demand-side products, planning for their seamless integration into our grid and adding resources that will help power APS toward reaching a 100% carbon-free energy mix by 2050.”

APS is seeking proposals for products that aggregate distributed technologies to provide systemwide capacity resources from 5-40 megawatts and locational resources of 1-5 megawatts. This RFP is open to all eligible distributed demand-side technologies, including both dispatchable and non-dispatchable resources, which can include products such as energy storage, smart thermostats, managed electric vehicle charging stations and connected water heater and pool pump controls. Proposed projects must begin service no earlier than June 1, 2022, and no later than June 1, 2024. APS will allow projects to be phased in during that period as long as they achieve full capacity by the latter date.

This RFP was developed with input from stakeholders to support the future development of a DDSR Aggregation Tariff, which was proposed in a recent Arizona Corporation Commission decision. The RFP will help APS gain market information on DDSR technologies and the value streams they can bring to customers and the grid, including reliability, cost savings, locational value and grid support.

APS has already successfully integrated new and emerging energy efficiency and demand-side management products into its wide-ranging portfolio of customer technology programs to provide dependable methods of load reduction. Among these customer resources is APS Cool Rewards, a nationally recognized voluntary energy conservation program that provides residential customers a way to manage energy use on hot summer days. APS Cool Rewards, now with more than 44,000 enrolled thermostats, and APS Marketplace, a one-stop online shop for competitively priced smart home products, are part of the utility’s signature programs recognized with the ENERGY STAR Partner of the Year Award by the Environmental Protection Agency (EPA) for delivering innovation in technology, customer service and energy efficiency.

The entire RFP process is monitored and reviewed by a third-party independent monitor. Important information regarding respondent registration and proposal requirements for the RFP can be found at aps.com/rfp.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

This press release contains forward-looking statements based on current expectations. These forward-looking statements are identified by words such as “estimates,” “expects” and similar words. Because actual results may differ materially from expectations, we caution you not to place undue reliance on these statements. A number of factors could cause future results to differ materially from outcomes currently expected or sought by us. A discussion of some of these risks and uncertainties is contained in our Annual Report on Form 10-K and is available on our website at pinnaclewest.com, which you should review carefully before placing any reliance on our forward-looking statements or disclosures. We assume no obligation to update any forward-looking statements, except as may be required by applicable law.

While school may be out for summer, Arizona Public Service Co. (APS) wants to help local teachers get ready for the upcoming academic year with grants for classroom resources. Through the APS Supply My Class program, the company will award 500 K-12 Title 1 public school teachers with $500 Visa gift cards.

K-12 Title 1 Arizona public school teachers can apply for $500 award starting July 1

PHOENIX – While school may be out for summer, Arizona Public Service Co. (APS) wants to help local teachers get ready for the upcoming academic year with grants for classroom resources. Through the APS Supply My Class program, the company will award 500 K-12 Title 1 public school teachers with $500 Visa gift cards.

This year, the first 100 grants will be directed to educators who have been teaching three years or less. APS values teachers of all tenure, and all years of experience are eligible to receive a grant, but this ensures those who entered the classroom more recently get special encouragement and appreciation for their continued commitment to their profession and to making a difference in the lives of Arizona’s students.

While teachers can begin applying for a chance to be selected for a grant as early as July 1, APS will randomly select 100 recipients per week starting Aug. 6 through Sept. 3, 2021.

“While no one could have predicted the challenges that the past year brought upon our education system, Arizona schoolteachers stepped up to the plate and found innovative ways to continue to enrich students’ lives,” said Tina Marie Tentori, Director of Community Affairs for APS. “The Supply My Class grants program is just one way we hope to show gratitude for educators, who are important partners in our state’s prosperity.”

The APS Supply My Class program was established in 2018 as another avenue for appreciating and supporting those who are dedicated to powering possibilities for Arizonans of all ages. Teachers in APS service territory enter for a chance to receive extra funding for school supplies to help bring their lesson plans to life.

Participation Eligibility

• Grant recipient must be a K-12 public or charter school teacher.
• Grant recipient must teach at a school in APS’s service territory.
• The school must hold a current Title 1 designation.
• To be eligible for the school supplies grant, a teacher must complete an online application form.
• Winners from previous years are eligible to enter and win again this year.

In addition to the Supply My Class teacher awards, the company and the APS Foundation support several grant opportunities available to Arizona teachers and schools, including STEM Teacher Grants for hands-on science, technology, engineering and math classroom projects. More information about these grants can be found at aps.com/education.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

As wildfires affect communities around the state, Arizona Public Service Co. (APS) is working closely with emergency response agencies and will be ready if there is a need to take power lines out of service to protect firefighters and the public.

PHOENIX – As wildfires affect communities around the state, Arizona Public Service Co. (APS) is working closely with emergency response agencies and will be ready if there is a need to take power lines out of service to protect firefighters and the public.

Planning protects you, the community and first responders. That’s why APS works year-round to prepare for summer challenges. While fires and monsoon storms could cause disruptions in electric service, customers can take steps now to be ready and stay safe before an emergency ever happens.

Get ready now:

• Download the APS app or visit the aps.com/outagecenter for information on how to be prepared for an outage, report an outage and view the APS outage map.
• Subscribe to APS outage alerts to receive text/email updates about power outages.
• Update your contact information with APS to ensure you receive important information.
• Create a power outage safety kit that includes items like a flashlight, extra batteries, portable cell phone charger, battery-powered radio, first-aid kit and water.
• If you have an automatic garage door, check the instructions to learn how to open the door manually.
• If you use life-sustaining medical equipment that requires electricity, register for the APS Medical Care Program at 602-371-7171 (800-253-9405). This alerts APS of your needs in the event of an outage.

Ways to stay safe during a power outage:

• Keep your phone fully charged. Keep a portable charger and car charger handy.
• Keep refrigerator and freezer doors closed. Food will stay cold for up to 4 hours in the fridge and longer in the freezer.
• Turn off and unplug electrical equipment and appliances to avoid electrical spikes when power is restored. After power is restored, wait 5-10 minutes to plug in and turn on major appliances and electrical equipment.
• Do not try to repair electrical problems on your own, please call APS or a certified electrician. Visit aps.com/safety for more information on how to be safe around energy.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Weather services are predicting an active monsoon season for Arizona in 2021.

Weather services are predicting an active monsoon season for Arizona in 2021.

For example, the National Weather Service’s Climate Prediction Center has found that much of the southern half of the state has an above-average chance of receiving more rain than normal this summer. And then there’s Accuweather, which predicts the Phoenix area should receive monsoon moisture early enough in the summer to prevent extreme heat, which Arizona endured in record-breaking fashion in 2020.

Prepare

Although Arizona’s monsoon season runs from June 15 through Sept. 30, APS prepares for it year-round. Plans are in place to combat outages caused by these fast-moving storms throughout the state. Our crews are positioned to respond quickly and safely, and we ensure we have appropriate supplies on hand to make needed repairs caused by a summertime blast from Mother Nature.

We encourage customers to prepare for monsoons too: 

• Stay informed by subscribing to severe weather notification services and make sure you know the difference between a “watch” and a “warning.” A “watch” means severe weather has not occurred, but conditions make it more likely. A “warning” means a severe weather event is about to occur or has been reported.
  
  
• Secure outdoor objects that could blow away or cause damage. Objects found in a typical backyard -- such as umbrellas, kiddie pools and even trampolines -- can be swept up by high monsoon winds and end up in power lines, causing outages.

   

• Plan for the worst-case scenario. We suggest creating an emergency supply pack to use in case of a prolonged outage caused by monsoon rains, winds or both. The pack should contain non-perishable food items, water, a first-aid kit, a battery-operated radio, flashlights, extra batteries and any necessary medication.

   

• If you have an automatic garage door, be sure you know how to open it manually if needed.

   

• If you use life-support medical equipment that requires electricity, call 602-371-7171 to register for our Medical Preparedness Program. This alerts us of your needs in the event of an outage.

Stay safe

Monsoons can create dangerous situations for our customers, such as downed utility poles and/or power lines.

“When we respond to an outage, we always prioritize safety,” said Scott Kahrs, an APS troubleman/lineman. “If there’s a safety threat, such as a utility pole on the ground, public safety is going to be our No. 1 priority.”

So, what should you do if a monsoon storm brings down a pole or a line in your neighborhood?

First, it’s critical for customers to stay clear of downed lines until the scene has been secured.

“We recommend people stay at least 100 feet away if they see power lines down in the road or on the ground,” Kahrs said. “There’s really no way for anybody to tell if a downed line is energized or not. As a lineman and a troubleshooter, I’ve seen energized wires lay on the ground and not move or make any noise. And you’d think an energized line would hit the ground and be popping and blowing up. It does that most of the time, but depending on the conditions, it can lay on the ground and not alert you that it’s energized. So, no matter what, we tell customers to always treat a downed line as energized and to always keep their distance from it.”

Second, you should call 911 and then call APS at (602) 258-5483.

“We work with first responders on how to best secure the area and how to keep people away so the fire departments and police departments will be able to get out there quickly and secure the scene for us to make the repair,” Kahrs said.

Keep informed

If storm activity causes an outage, you can report it online at aps.com or call 855-OUTAGES. Have your APS account number handy, if you can, before you call as doing so enables customers to report an outage through an automated phone system.

Because all outages are unique and fluid based on weather conditions, accessibility to damaged areas and other variables, every power restoration time can be different.

For information about a specific outage, we encourage customers to subscribe to outage alerts to receive text/email updates or visit our Outage Map should they lose power during a storm.

Graduation season is upon us and while many soon-to-be graduates are eager to toss their mortarboards high in the sky, APS reminds customers to keep a tight grip on their festive balloons during their outdoor celebrations.

APS offers tips to reduce Mylar balloon-caused outages and keep customers safe around power lines

PHOENIX – Graduation season is upon us and while many soon-to-be graduates are eager to toss their mortarboards high in the sky, APS reminds customers to keep a tight grip on their festive balloons during their outdoor celebrations. Metallic balloons, also known as Mylar balloons, can cause major power outages and create dangerous conditions when they come in contact with energized power lines.

So far this year, balloons caused 24 power outages in APS service territory, interrupting service to over 9,000 APS customers. Most balloon-related outages take place between Valentine’s Day and graduation season.

While fun and festive, the shiny, metallic coating on Mylar balloons conduct electricity and can cause a short circuit or power surge – often disrupting service to customers, melting electrical wires, sparking fires, damaging property and even injuring people, pets and wildlife.

To keep the celebration going on your student’s special day, APS recommends the following safety tips:

• Only use balloons indoors and away from overhead power lines.
• Even non-metallic balloons can become entangled in lines and cause an outage.
• Always attach a weight to metallic balloons or keep them tethered at all times.
• Never play with balloons, kites or drones around overhead power lines.
• Always deflate balloons and dispose of them properly when no longer in use.
• Always assume power lines are energized. Keep yourself and your personal items at least 100 feet away from power lines.

Arizona Public Service Co. (APS) and Friendly House have partnered to award deserving individuals from throughout the state with scholarships to attend an electrical lineworker program at Yavapai Community College starting in Fall 2021.

Scholarships available to students throughout Arizona

PHOENIX – Arizona Public Service Co. (APS) and Friendly House have partnered to award deserving individuals from throughout the state with scholarships to attend an electrical lineworker program at Yavapai Community College starting in Fall 2021. Each scholarship covers full tuition for the Electric Utility Lineworker Certificate program that readies graduates for a pre-apprentice position with utility companies like APS.

In 2019, APS and Friendly House partnered to create the APS Lineworker Scholarship program – a scholarship that promotes equality of opportunity, awareness and greater participation of under-represented groups in the electric utility lineworker workforce. According to Zippia, an online career research and information company, nearly 90% of individuals in the lineworker field are male and 79% are of White ethnicity. Lineworkers in the United States make an average salary of $82,712 per year. Becoming a lineman includes completing an apprenticeship, and the U.S. Bureau of Labor Statistics projects employment in occupations with apprenticeships to grow at least as fast as the average for all occupations—if not faster—during the decade 2016–2026. It is an essential role in an essential industry with strong growth opportunities and competitive pay and benefits, with this scholarship program one strategy for helping attract more people to the field.

“We launched the program with tuition assistance in mind, but that’s only the tip of the iceberg when you think about all the support these students receive throughout their journey in the program,” said Tina Marie Tentori, Director of Community Affairs for APS. “The program provides students with wrap-around support to gain the knowledge and skills necessary to apply for and secure a pre-apprentice lineworker position at a utility company.”

APS and Friendly House are now accepting applications for the second class of hopeful future lineworkers. Candidates will be selected based on financial need, understanding of the lineworker career field and additional eligibility requirements.

“The lineworker career is one that is often overlooked by students until they realize the high demand and high salary potential that a career in this field can bring,” said Jerry Mendoza, CEO of Friendly House Inc. “We want students from every walk of life to have an opportunity to achieve a rewarding career, and we’re honored to be a part of helping them get there.”

To date, APS and Friendly House have introduced more than 200 individuals to careers in energy through targeted outreach and pre-apprentice program information sessions and the first cohort of scholarship recipients achieved a 78% graduation rate.

Virtual informational sessions are available in April and May for those who are interested in learning more about the scholarship. The application is open now through June 4, 2021. To learn more or apply, visit friendlyhouse.org/aps-scholarship.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona Public Service Co. (APS will soon serve customers with more solar power after expanding an existing all-source request for proposals (RFP).

Existing RFP expanded seeking APS-owned solar generation to serve growing customer base

PHOENIX – Arizona Public Service Co. (APS), which serves one of the fastest growing service territories in the country, will soon serve customers with more solar power after expanding an existing all-source request for proposals (RFP). This addendum expands the project scope of an RFP issued in December 2020 that was broadly designed to serve APS’s growing customer base with clean, reliable and affordable energy. The addendum offers an additional opportunity to develop a solar generating resource on APS-owned land and helps advance the company’s clean energy commitment to achieve a carbon-free power mix by 2050.

APS will procure approximately 600-800 megawatts (MW) of renewable resources and about 400-600 MW of capacity resources through the original all-source RFP. These resources are expected to be in service in 2023 and 2024. The addendum seeks an additional 100- to 150-MW photovoltaic solar resource to be owned by APS and in service by early 2023. Proposals submitted in response to the all-source RFP and those submitted in response to the addendum will be managed and evaluated on separate tracks, within the time frames established in each of the solicitations.

The entire RFP process, applicable to both the original RFP and the addendum, is monitored and reviewed by a third-party independent monitor. APS is no longer accepting proposals for the original RFP. Important information regarding respondent registration and proposal requirements for the addendum can be found at www.aps.com/rfp.

APS serves more than 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

This press release contains forward-looking statements based on current expectations. These forward-looking statements are identified by words such as “estimates,” “expects” and similar words. Because actual results may differ materially from expectations, we caution you not to place undue reliance on these statements. A number of factors could cause future results to differ materially from outcomes currently expected or sought by us. A discussion of some of these risks and uncertainties is contained in our Annual Report on Form 10-K and is available on our website at pinnaclewest.com, which you should review carefully before placing any reliance on our forward-looking statements or disclosures. We assume no obligation to update any forward-looking statements, except as may be required by applicable law.

April marks the 13th annual Safe Digging Month, an initiative that was created to remind homeowners to make sure they dig in an area free from underground lines.

PHOENIX – Spring is here, and homeowners across the state are grabbing their shovels and excavators and getting to work planting trees and tackling other landscaping projects before the scorching heat of summer. First though, it is important and required by law to know what’s below before they dig.

April marks the 13th annual Safe Digging Month, an initiative that was created to remind homeowners to call 811 or visit Arizona811.com to make sure they dig in an area free from underground lines to avoid unintended consequences – such as serious injury or costly damage to underground utilities.

The process is simple. Contact Arizona 811 from anywhere in the state at least two full working days prior to digging by visiting Arizona811.com or calling 811. Callers will be connected with an Arizona 811 Locate Specialist who will collect information about the type of digging being done and location of the planned dig site. Arizona 811 then will notify the appropriate local utility companies who will then send someone out to mark the underground lines, pipes and cables at the dig site to identify what’s below – and ensure homeowners will be able to dig safely. Homeowners will not need to interact with workers.

“We want to get the word out about how important it is to know what’s below before you dig,” said Jeff Spohn, Director of Electrical Operations at APS. “Every year, we see too many cases of unintended consequences when 811 is not called to locate underground lines before any digging starts. This can lead to service interruptions or environmental damage or, even worse, personal injury or fatality.”

The 811 service, which is funded by nearly 600 member utilities (including APS), is a free service to homeowners. It also is required by law to call 811 before digging – and for good reason since there are more than 100,000 miles of buried lines in Arizona alone. Without having the dig site properly marked with paint and flags, homeowners run the risk of accidentally striking a water, internet, electric or gas line -- not only risking their life and the lives of others, but also disrupting vital services to an entire community.

“We make the process quick and easy,” said Sandra Holmes, Executive Director at Arizona 811. “By calling just two working days before any digging, no matter how large or how small the digging project may be, you can help prevent injuries, property damage and harm to underground utilities, as well as inconvenient outages to services we all rely upon every day.”

In the United States, specific utility lines have uniform color codes for temporary markings, which is what the public sees after the 811 Locate Specialist comes out to the property. The color codes for utilities are as follow:

• RED – electric power lines, cables, conduit and lighting cables
• ORANGE – communication, alarm or signal lines, cables or conduit
• YELLOW – natural gas, oil, steam, petroleum or gaseous materials
• GREEN – sewers and drain lines
• BLUE – potable water
• PURPLE – reclaimed water, irrigation and slurry lines
• PINK – temporary survey markings
• WHITE – proposed excavation

For more than nine months of 2020, APS did not disconnect customers with overdue balances; now 90% of residential accounts are current with the help of extended payment arrangements, flexible options, support programs

For more than nine months of 2020, APS did not disconnect customers with overdue balances; now 90% of residential accounts are current with the help of extended payment arrangements, flexible options, support programs

As Arizonans continue to navigate through lingering challenges brought on by COVID-19, APS’s top priorities remain safely providing our customers and communities with reliable power and helping those in need.

In 2020, APS voluntarily suspended disconnects for non-payment and waived late fees starting in March, and we supported our customers and communities with more than $15 million in pandemic aid. This included a special bill relief program for residential and small business customers and additional contributions to other essential service providers like food banks.

Our Customer Care advisors have connected thousands of customers to financial assistance and heard overwhelmingly positive feedback from “I greatly appreciate the help,” and, “This was such a relief and a load off my mind," to “Thank you for helping me. I really need more time to pay off the balance,” and “APS has done a wonderful job assisting customers and understanding the need for flexibility during this pandemic."

As some aspects of daily life are returning to normal in 2021, we’d like to remind customers of three things:

1. We are here to help.

• We urge customers who are struggling with overdue bills to contact us so we can work with them to get their account in good standing without a disruption in service. Every customer’s situation is unique, and we can only connect customers to available assistance and flexible options when we hear from them to know their needs.
• We will work with any customer who works with us in good faith so their service can continue while we help them get their accounts current.
• We offer flexible payment arrangements, bill assistance programs, and continue to waive late fees.
• We made it easier to qualify and apply for our limited-income bill discount program, and customers can start payment arrangements themselves online at aps.com. Self-serve options allow arrangements up to 12 months to help customers pay down overdue balances in more manageable monthly increments.
• APS Customer Care Advisors are available to assist in English and Spanish 24/7 at 602-371-7171 or 1-800-253-9405. Visit aps.com/support for more resources.

2. We expanded outreach to customers at risk of disconnection for nonpayment.

• We make multiple attempts to contact customers in the form of bill messages, letters, emails, phone calls and door hangers. Each touchpoint encourages customers to reach out so we can work with them – even if they are unable to pay right away.
• Now is a good time for customers to make sure their contact information is up to date so we can reach them with important account information.
• If a customer is disconnected, we urge them to contact us if they cannot pay. We will share options and help expedite getting service restored. Service providers like APS cannot know if a customer is still living at a disconnected address if they take no action to reach us or make a payment.

3. If someone is doing these things and claiming to be APS, it is not us and you might be the victim of a scam:

• We will never call you or knock on your door and demand immediate payment or a specific payment method, such as a prepaid debit card. Visit aps.com/scam to learn more about energy bill scams.
• We do not shut off service for non-payment on Fridays, weekends, holidays, or the day before a holiday.
• We do not shut off service for non-payment on extreme weather days or during the seasonal hold on disconnects from June 1 to October 15.

• In the first quarter, 10,207 residential accounts were disconnected. The number of accounts disconnected in each month varied from 0% to 0.5% of all residential accounts.
• Most past due residential accounts (46%) are overdue between $75 and $300. This is below the minimum overdue balance that puts a customer at risk of disconnection. In fact, since January the average overdue account balance per residential customer has decreased by 20%.
• At the end of March, overdue residential balances owed for services rendered totaled $49.5 million dollars, down $20 million since the end of January.

APS remains committed to helping our customers who may need assistance or extra time to pay their bill. We will continue to provide options and help customers gain access to available support.

Starting 2023, seasonal schedule will reduce annual carbon emissions an estimated 20-25%, furthering APS’s clean energy commitment

Starting 2023, seasonal schedule will reduce annual carbon emissions an estimated 20-25%, furthering APS’s clean energy commitment

“With seasonal operations, the plant will continue to be a critical source of reliable electricity when our customers need it most and enable a responsible transition to a cleaner energy future.”

In alignment with APS’s Coal Communities Transition, a $144 million proposal focused on supporting coal communities including the Navajo Nation, the plan toward seasonal operations at Four Corners Power Plant takes into consideration reliability, customer affordability and support for the Navajo Nation.

By moving to seasonal operations, Four Corners will become a more flexible resource that supports increasing amounts of clean energy, helping to compensate for the intermittent output of renewable resources. This change also helps ensure reliability of a critical energy source while reducing operations and maintenance costs.

Under seasonal operation, one of the plant’s two remaining units will operate only throughout the summer season of June through October when customers’ energy needs are the highest across the region. By contrast, the plant’s other unit will continue generating power year-round, subject to market conditions and planned maintenance outages.

The transition to seasonal operations will not require layoffs or furloughs of APS employees.

APS serves about 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Forward-Looking Statements
This press release contains forward-looking statements based on current expectations. These forward-looking statements are identified by words such as “estimates,” “plans” and similar words. Because actual results may differ materially from expectations, we caution readers not to place undue reliance on these statements. A number of factors could cause future results to differ materially from outcomes currently expected or sought by us. A discussion of some of these risks and uncertainties is contained in our Annual Report on Form 10-K and is available on our website at pinnaclewest.com, which readers should review carefully before placing any reliance on our forward-looking statements or disclosures. We assume no obligation to update any forward-looking statements, except as may be required by applicable law.

In the year since Arizona Public Service (APS) announced its bold commitment to serve customers with 100% clean, carbon-free energy by 2050, the company has made steady progress toward that goal.

Collaboration, operational excellence, customer programs advance toward carbon-free future

PHOENIX – In the year since Arizona Public Service (APS) announced its bold commitment to serve customers with 100% clean, carbon-free energy by 2050, the company has made steady progress toward that goal. The company‘s clean energy commitment includes interim targets of increasing its resource mix to 65% clean by 2030, with 45% of that from renewables, and ending all coal-fired energy production by 2031.

“Our commitment is for the long term and includes maintaining the reliable and affordable service our customers rely on,” said Jeff Guldner, APS Chairman and CEO. “In 2020, we worked first to overcome the immediate concerns presented by the pandemic – to keep our employees safe and healthy and to keep the power on for our customers – but we have not taken our eyes off the ball. In the first 12 months of our commitment, we made great progress thanks to important work with stakeholders who share this vision for a carbon-free energy future and the hard work of our employees throughout Arizona.”

“We are serious about our clean energy commitment. If we can work together on the best policies, technologies and pathways to follow, the real economic and environmental benefits for our state will be worthwhile in ways we can only imagine today. It won’t always be an easy path to travel, perhaps, but it always will be a path worth taking.”

In collaboration with industry and community partners, APS’s progress toward a 100% clean energy future over the past year has included:

• Steady production of carbon-free nuclear power from Palo Verde Generating Station – The nation’s largest energy producer of any kind, Palo Verde Generating Station, is a cornerstone of the company’s clean energy commitment. The station continued to do its part, producing clean nuclear power with a 91.2% capacity factor (an important measure of efficiency) for the year and at 100% during the hottest Arizona summer on record. This production pushed Palo Verde’s lifetime output to more than a billion megawatt-hours – the only nuclear power plant to surpass that milestone. Largely because of Palo Verde, combined with an array of renewables (especially solar facilities), APS began this journey to 2050 with an energy mix already 50% clean.
  
  
• Adding more clean resources to meet customers’ growing energy needs – APS secured more than 400 megawatts of clean energy resources, including 200 megawatts of wind power and 75 megawatts of demand response capability. APS also issued a request for proposal late last year to acquire more battery storage that can be combined with solar generation to add between 1 and 1.5 gigawatts of new resources to the system, including more renewable energy. The expanded energy storage adds 60 megawatts of battery storage to two of its existing AZ Sun Project solar facilities – the Red Rock and Chino Valley plants in Pinal County and Yavapai County, respectively. Proposed projects must begin delivery no later than June 1, 2023. APS also recently executed an agreement with Invenergy to add battery energy storage to six APS solar plants located in Maricopa County and Yuma County. These systems will begin operation in early 2022.
  
  
• Planning a responsible transition from coal – To facilitate the shift away from coal, APS proposed a coal communities transition plan to support the areas that are home to coal-fired power stations. If approved by the Arizona Corporation Commission, the $144 million package would help communities surrounding the Four Corners and Cholla power plants, including the Navajo and Hopi nations, to diversify and modernize their economies.
  
  
• Providing energy efficiency tools and programs to help customers conserve electricity – Energy saved is considered clean energy for the production and associated emissions it avoids. Among the company’s many energy-efficiency programs for both residential and business customers, APS distributed more than 10,000 Google Nest Thermostats (valued at $129 each) to customers when they enrolled in APS Cool Rewards. This program helps customers conserve energy and save money on their electricity bill by raising thermostats a few degrees on hot summer days when the demand for energy is high and supply gets tighter. In partnership with CPower, APS also expanded the Peak Solutions program to more commercial and industrial customers who can enroll in voluntary conservation measures when demand for energy peaks on the APS system. This program helped APS maintain a stable supply of electricity through record heat last summer.
  
  
• Going beyond the generation mix to help reduce emissions in other sectors – In APS’s report on its clean energy commitment, the company cites collaboration with the transportation and building sectors as another strategy to help achieve overall carbon-reduction and air-quality goals. With 34,000 electric vehicles already on Arizona’s roads, easy access to charging stations may help even more drivers go electric. Through the Take Charge AZ pilot program, APS covers the cost of installing and maintaining equipment for Level 2 charging stations at businesses, government agencies, non-profits and multifamily communities. At year-end 2020, 84 charging stations were installed through this pilot. The goal is to have 200 to 400 Level 2 ports across APS service territory by the end of 2021. Now, through a new APS partnership with Electrify America, more charging infrastructure will help make for a reliable EV experience on longer road trips. Working together in phase two of the Take Charge AZ program, APS and Electrify America will bring new DC fast charging stations to retail and tourist locations in the Arizona communities of Payson, Globe, Show Low, Prescott and Sedona.
  
  

“We are serious about our clean energy commitment. If we can work together on the best policies, technologies and pathways to follow, the real economic and environmental benefits for our state will be worthwhile in ways we can only imagine today,” said Guldner. “It won’t always be an easy path to travel, perhaps, but it always will be a path worth taking.”

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Recognizing that for many Arizonans the economic challenges caused by COVID-19 will continue into the new year, Arizona Public Service Company (APS) remains here to help customers.

• Customers behind on their bills will have more time to pay in 2021
• Late fees will continue to be waived for residential and business customers through Oct. 15, 2021
• Qualifying limited-income customers received additional bill credit, eliminating entire balances of $250 or less
• Eligibility requirements eased for bill discount program
• Customers urged to explore funds available in bill relief programs offered by APS, community partners

PHOENIX – Recognizing that for many Arizonans the economic challenges caused by COVID-19 will continue into the new year, Arizona Public Service Company (APS) remains here to help customers.

Since March, when the pandemic changed Arizonans’ way of life, APS suspended late fees and disconnections for nonpayment through December and distributed $10.5 million via a special Customer Support Fund that provided one-time bill credits of up to $300 for residential customers and $1,000 for small businesses. In addition, APS worked to connect customers with over $6.1 million in various forms of utility bill support – both COVID relief and that available even without a pandemic.

“Our pandemic bill relief programs have assisted more than 65,000 customers in 2020 to help those impacted by COVID-19 get back on their feet,” said Monica Whiting, APS Chief Customer Officer.

APS will continue to waive late fees for residential and business customers through Oct. 15, 2021, and in adherence to the approach adopted by the Arizona Corporation Commission, the company will provide flexible payment options and additional assistance for those who need help the most.

The following includes the various types of assistance that will be available in 2021:

• Beginning with January bills, APS will automatically place residential customers with past due balances of $75 or more on an eight-month payment plan, giving them more time to bring their accounts current. APS is voluntarily applying this to business customers as well.
• Limited-income customers on the APS Energy Support or Energy Support with Medical programs with past due balances of any amount received a one-time credit prior to the payment arrangement. The credit will be $250 or the total balance, whichever is lower.
• APS is making its limited-income bill discount programs available to more people by expanding the income qualification from 150% of the federal poverty level to 200%. More than 71,000 limited-income customers are currently enrolled and receive a bill discount each month. In 2020, these customers received more than $25 million in bill discounts.

APS urges customers who feel they need more than eight months to bring their accounts current or those who are behind by less than $75 to contact the APS Customer Care Center to discuss their options.

“We encourage customers who have struggled to stay current with their bills, or who need longer than the eight-month automatic arrangement, to contact us so we can help them bring their accounts back into good standing over time,” Whiting said. “We also can connect them to utility bill assistance programs, energy efficiency programs and service plan options that may help reduce future bills. We are genuinely here to work with our customers and provide help and support.”

Bill assistance programs available to qualified customers include:

• Energy Support programs: Limited-income customers receive a bill discount each month – 25% for APS Energy Support and 35% for Energy Support with Medical.
• Low-Income Home Energy Assistance Program (LIHEAP): Community Action Programs and other designated local providers offer federal programs to assist with energy bills.
• APS Crisis Bill Assistance: Up to $800 annually is available to help qualified limited-income customers with their APS bills if they are experiencing unexpected financial hardship such as a high medical bill or loss of a job.
• Project SHARE: The Salvation Army administers the Service to Help Arizonans with Relief on Energy program, which provides up to $300 annually in emergency energy bill assistance to those facing severe financial hardship.
• Location-based support: Customers can connect to special COVID relief programs based on where they live through 211 Arizona.

To explore these available resources, customers can visit aps.com/support or contact the APS Customer Care Center. Advisors are available to assist in English and Spanish 24/7 at (602) 371-7171 or (800) 253-9405.

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Arizona Public Service Company (APS) is taking more steps to deliver on its commitment to serve one of the fastest-growing service territories in the country with 100% clean energy by 2050. APS issued two requests for proposals (RFP) — one to acquire both renewable energy and additional peaking capacity resources, and the other to install more battery energy storage at two existing APS solar plants.

PHOENIX – Arizona Public Service Company (APS) is taking more steps to deliver on its commitment to serve one of the fastest-growing service territories in the country with 100% clean energy by 2050. APS issued two requests for proposals (RFP) — one to acquire both renewable energy and additional peaking capacity resources, and the other to install more battery energy storage at two existing APS solar plants. APS also recently executed an agreement with Invenergy to add battery energy storage to six APS solar plants located in Maricopa County and Yuma County.

The plans to pair storage with solar through this new RFP and the work with Invenergy were part of a suite of clean energy projects that APS announced last year. The addition of this technology will extend the benefits of “solar after sunset,” when customers’ summer energy needs remain at peak levels. These ambitious storage plans were followed by a clean energy commitment made earlier this year that set APS on a path to achieve a carbon-free power mix by 2050.

“We have made steady progress since setting our clean energy goal in January,” said Brad Albert, APS Vice President of Resource Management. “Moving ahead with our energy storage plans, our recent purchase of more clean wind generation, and our expanded voluntary energy conservation program all support meeting the needs of our growing customer base with reliable, affordable and increasingly cleaner resources.”

“We have made steady progress since setting our clean energy goal in January." "Moving ahead with our energy storage plans, our recent purchase of more clean wind generation, and our expanded voluntary energy conservation program all support meeting the needs of our growing customer base with reliable, affordable and increasingly cleaner resources.”

All Source RFP:
APS requests renewable energy resources of approximately 300-400 megawatts (MW) per year which will increase the amount of clean energy on the APS system. The RFP also is designed to address peak capacity needs of about 200-300 MW per year to maintain reliable electric service for customers during times of highest energy usage. Procuring more renewable energy supports an interim target within APS’s clean energy commitment: to have 45% of its generation portfolio in renewables by 2030. This RFP is open to all technologies, including supply side and non-supply side resources. Proposed projects must have in-service dates in either 2023 or 2024.

Battery Energy Storage RFP:
APS requests a combined total of 60 MW of battery storage additions to two of its existing AZ Sun Project solar facilities: the Red Rock and Chino Valley plants located in Pinal County and Yavapai County, respectively. Proposed projects must begin delivery no later than June 1, 2023.

The RFP process will be monitored and reviewed by a third-party independent monitor. The All Source RFP, Battery Energy Storage RFP and important information about proposal requirements and respondent registration are available at aps.com/rfp.

Added Battery Capacity to AZ Sun Sites:
Battery energy storage systems will be developed and installed by Invenergy at six of APS’s existing large-scale solar power plants and will begin operation in early 2022. Since announcing these plans last year, APS has now executed the agreement after working with Invenergy to incorporate enhanced safety standards in battery energy storage.

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

While the holiday season will look a little different in 2020 as we all try to limit the spread of COVID-19, neighbors across Arizona are hoping to spread holiday cheer with their light displays. APS encourages a focus on safety while decorating, as electrical accidents can ruin any holiday celebration.

PHOENIX – While the holiday season will look a little different in 2020 as we all try to limit the spread of COVID-19, neighbors across Arizona are hoping to spread holiday cheer with their light displays. APS encourages a focus on safety while decorating, as electrical accidents can ruin any holiday celebration.

According to the U.S. Consumer Product Safety Commission, about 17,500 people were treated in emergency rooms due to holiday decorating-related injuries during the 2018 holiday season.

For a safe holiday season, APS offers the following tips:

• Before you string up a single strand of lights, carefully check them for cracked cords, frayed ends or loose connections. Don’t use any strands in this condition because even if they still light up, they are potential electrical hazards.
• Avoid stringing any outdoor lighting or electrical cords where water from irrigation or sprinklers may be present. This is not only a risk as they are displayed throughout the season, but can create dangerous conditions as you are installing electrical decorations.
• Use a dry wooden or fiberglass ladder – not a metal one – and be sure to stay away from overhead power lines.
• Turn off holiday lights before going to sleep or leaving the house unattended. Automatic timers are great for those who want to set and forget.
• Use more than one circuit to avoid overloading household wiring. Follow the manufacturer’s recommendation for the number of light strings that can be connected safely.
• Consider using LED (light-emitting diode) holiday lights, which run much cooler than their traditional counterparts, are less of a fire risk and use much less energy. Browse LED lights on APS Marketplace.
• Make sure your live Christmas tree has plenty of water and look for the "Fire Resistant” label when buying an artificial tree.

For more electrical safety tips, visit aps.com/safety.

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Nearly one million acres have been scorched by wildfires in Arizona in 2020. Conditions are such that it takes just one human mistake or one lightning strike to set one off.

Nearly one million acres have been scorched by wildfires in Arizona in 2020. Conditions are such that it takes just one human mistake or one lightning strike to set one off.

“In Arizona, we’re in an extended drought that has impacted our communities and the energy system,” said Wade Ward, a Fire Mitigation Specialist for APS. “We’ve had micro-rebounds, if you will, where things are better in one year from the last, but overall it’s just getting hotter and drier.”

Through October, 299 fires ignited within ¼ mile of our energy system assets this year. Just within the urban interface zones, which are areas of transition between wildland and human development, these assets include more than 6,000 miles of transmission power lines, nearly 30,000 miles of distribution lines, and 75,000 power poles delivering power to our customers.

While the impact to our communities was significant due to large fires this season, the impact to reliability for our customers was minimal. That’s because we don’t wait for fires to begin before preparing to respond. Our crews work year-round to mitigate the risks.

Our fire plan focuses on three key elements: prevention, mitigation and recovery.

• Prevention refers to standards and systems that help reduce the risk of loss of power to our customers for any reason. It often includes hardening key assets, like substation walls or distribution poles, to prevent fire ignitions and managing vegetation growth near equipment to limit fire risk.

We have implemented Defensible Space Around Poles as a best management practice, meaning that if we have a pole with a piece of equipment on it that has the potential to spark, we clear a minimum of 10 feet around that pole.

“We clear as best we can down to mineral soil around the base of a pole so if a wildland fire comes up to it, it has no more fuel to burn,” Ward said.

• Mitigation limits impact of events by ensuring contingency solutions are in place when fire-related service interruptions occur on our system. It focuses on adaptable technologies to address problems. Installation of microgrids, energy storage, on-site generators and use of portable substations are all examples of technology we can implement to help sustain basic service or operations in critical situations.
  
  
• Recovery includes response and rebuilding efforts following a fire. It establishes processes to assess damage and deploy crews and repair equipment. Utilizing a state-of-the-art Advanced Distribution Management System expedites the speed of restoration by providing our operators with real-time system information and the ability to operate remote devices.

“Delivering safe and reliable electricity is not just a tag phrase, it really is our objective,” Ward said.

The APS fire mitigation team coordinates closely with local fire authorities and the U.S. Forest Service on fire mitigation efforts and also during active fire incidents.

Jason Clawson, Deputy Fire Staff Officer of Kaibab National Forest, characterizes Kaibab’s relationship with APS as long-standing and respectful.

“APS is one of our best partners when it comes to fire prevention and mitigation efforts,” Clawson said. “We share a common vision around serving the public.”

So, what can APS customers do to aid fire prevention and mitigation efforts?

Consider “The Right Tree in the Right Place” policy when planting in your yard. Shrubs and trees planted near overhead lines should not grow taller than 15 feet.

“There is a right place for trees and it’s not underneath a power line and it’s not around a utility pole,” Ward said. “We encourage customers to plant something, but to plant it outside of the rights-of-way and away from their homes."

He added, “For a customer, creating defensible space includes removing all vegetation from around their homes. If they can do that within 30 feet of their house, the odds of keeping their home safe from a fire increases greatly. It gives the firefighters a fighting chance to come in and save their home in the event of an oncoming wildfire.”

Nearly 1.3 million homes and businesses rely on us for safe, reliable power. And we deliver – ranking within the top 25% of electric utilities across the nation for frequency of outages in 11 of the past 12 years and within the top 25% for duration of outages in 9 of the past 12 years.

Nearly 1.3 million homes and businesses rely on us for safe, reliable power. And we deliver – ranking within the top 25% of electric utilities across the nation for frequency of outages in 11 of the past 12 years and within the top 25% for duration of outages in 10 of the past 12 years. In other words, outages are few and far between, and we get power on quickly for customers.

To keep our service reliability strong as our state grows, we deploy programs to monitor the health of our system and prioritize investments on behalf of customers. We invest more than $1 billion each year to upgrade and expand the infrastructure of the energy grid covering our vast service territory, which spans 34,646 square miles through 11 of Arizona’s 15 counties. That is part of how we are partners in Arizona’s prosperity – forecasting and meeting the state’s energy needs as it grows and brings new developments of all kinds.

Our investments in infrastructure for 2021 are projected to be $1.6 billion, up from $1.3 billion in 2020. Of that, $645 million have been budgeted for 2021 projects related to transmission and distribution (T&D), the avenues by which we deliver our power into the communities and neighborhoods we serve.

"We have quite a network of infrastructure across the state to deliver power when Arizonans need it most,” said Adolfo Maldonado, T&D System Health Engineering Supervisor for APS. “In order to maintain the reliability our customers deserve, we have to invest, and we absolutely do that.”

Our transmission and distribution expenditures can be categorized into three groups:

• System Maintenance: Monitoring the health of our system for indications of failure, proactively replacing equipment that has potential for failure and replacing equipment that has become aged-out, faulty or damaged.
  
  
• System Improvements: Adding new technology/equipment to make our grid more resilient and flexible, including projects adding capacity to accommodate areas of high distributed energy resources, and integrating technology that allows us to remotely and more quickly detect and restore outages.
  
  
• System Growth: Building new facilities to serve new customers. This can be additional customers within an already developed area or new customers where there was no previous infrastructure.

In addition to our focus on reliability, we partner with our communities to integrate system improvements as seamlessly as possible. Consider the maintenance, improvements and growth we’re bringing to substations in downtown Phoenix. To meet the energy needs of our current customers and the ongoing development bringing more customers, we are working on seven substation projects in the area. Among them is the Midtown Substation, which features innovative new designs and newer compact technology known as Gas Insulated Switchgear (GIS) to fit an entire substation into a small footprint. Construction, which began in June 2018, is expected to be completed by March 2021.

Designed to fit within the motif of the neighborhood, the revamped Midtown Substation will feature 16-foot surrounding walls that will veil most of the equipment. And that’s not all. Engaging the community in the project, we’ve asked students from the nearby BASIS Phoenix Charter School to help beautify parts of the external-facing walls to help capture the community’s vibrant art culture.

Sidewalks, lighting and landscaping will add to the substation’s curb appeal. It’s likely passersby won’t realize it’s a substation at all based on its appearance.

And, coming soon nearby, look for dramatic expansion at the Evans Churchill North Substation, which will incorporate community and artistic space into its state-of-the-art design.

The expansion plans include a welcome plaza, a performance plaza, benches, colored concrete sidewalks, murals and local art display cases.

While a lot of maintenance work takes place on overhead lines and above-ground equipment like these substations, more than $27 million annually is spent on replacing and maintaining underground infrastructure, which helps enhance reliability and the customer experience.

Since 1988, APS has installed approximately 2,700 trench miles of distribution cable at a cost of $520 million. But the work is far from done as we are committed to replacing another 1,000 trench miles of cable to better serve our customers.

These are just a few examples of the projects we’ve committed to completing as we upgrade and expand the infrastructure of our energy grid across Arizona.

In a year of uncertainty and challenge, the APS Foundation had the privilege of delivering the good news to 45 Title 1 school principals letting them know that they had been randomly selected to receive an unrestricted $5,000 APS Supply My School grant to help them meet their most pressing needs.

School principals at schools across Arizona got a surprise last week… and while surprises for schools are nothing new in 2020, this was a welcome surprise. In a year of uncertainty and challenge, the APS Foundation had the privilege of delivering the good news to 45 Title 1 school principals letting them know that they had been randomly selected to receive an unrestricted $5,000 APS Supply My School grant to help them meet their most pressing needs.

The Supply My School grant awards are a new twist on the APS Supply My Class grant awards, which were established in 2018 as a way for Arizona teachers in APS territory to enter for a chance to be randomly selected to receive a $500 grant to spend on classroom supplies.

“We want our teachers and administrators to be able to focus on student success,” says Tina Marie Tentori, Executive Director of the APS Foundation, “and one way we can help make that happen is to give them some extra funding to meet their school’s most pressing needs – whether it’s for PPE, cleaning supplies, school supplies, training, or technology. Each school principal will decide how the funds will be used to best serve their students.”

Sylvia Bernal is the principal of Garfield Elementary in Phoenix, one of the schools selected to receive a Supply My School grant. And while Bernal says she was surprised by the grant, she wasn’t at all surprised about the support offered from APS.

“We have had a partnership with APS for many years,” says Bernal. “I’ve been principal here for seven years, and APS has supported Garfield Elementary long before that. The generosity of the APS team has continued to grow.”

Most of the 520 pre-K through 8th grade students at Garfield Elementary have been doing their schooling online the entire school year. Bernal says this has presented challenges for teachers, who are new to online teaching, and to students and families, who struggle with remaining engaged in this new remote learning environment.

Garfield Elementary helps its low-income families with not only education, but also critical needs like access to healthy food. Bernal says the $5,000 grant will be used to support its weekly fresh produce/mobile pantry program, plus learning engagement incentives like Door Dash delivery rewards for students with perfect attendance and books for students to build their own at-home libraries – especially important when the school library is closed due to the pandemic.

“When we get support from organizations like APS, we feel rewarded and like we are not alone.”

The Supply My School program is just one way APS supports education. Throughout the year, there are a number of grant opportunities available to Arizona teachers and schools, including STEM Teacher Grants for hands-on STEM classroom projects and other education related grants. Information about these grants can be found at APS.com/community.

About the APS Foundation

The APS Foundation supports programs that enhance academic achievement in the areas of science, technology, engineering, and math (STEM). Since 1981, the Foundation has invested more than $44 million in projects throughout Arizona that help prepare students to compete in a 21st century economy. To find out more information, please visit APS.com/foundation.

With shoppers looking to score the best deals for Black Friday and Cyber Monday, customers of Arizona Public Service Company (APS) can take advantage of a limited-time offer to receive a free Google Nest Thermostat valued at $129.

Newest Google Nest Thermostat available for APS customers just in time for holiday shopping

PHOENIX – With shoppers looking to score the best deals for Black Friday and Cyber Monday, customers of Arizona Public Service Company (APS) can take advantage of a limited-time offer to receive a free Google Nest Thermostat valued at $129. From now to December 31, residential customers can receive Google’s latest smart thermostat on APS when they enroll in APS Cool Rewards, a program that lowers customers’ energy use by raising thermostats a few degrees on hot summer days.

“It is easier than ever before for customers to experience savings on their energy bills with smart energy products. APS is committed to serving as a trusted energy advisor, offering flexible, innovative home solutions to keep customers comfortable while they save money and manage energy use to fit their needs,” said Tom Hines, APS Energy Management Consultant. “Our online APS Marketplace helps customers comparison shop the latest in energy-saving devices and appliances."

Google Nest Thermostat features include:

• Control from Anywhere: The Nest Thermostat is easy to control and program with the Google Home App. Receive notification from your thermostat right to your mobile device.
• Quick Scheduling: Set a custom temperature at different times and on different days. The Nest Thermostat also suggests pre-set temperatures to balance comfort and energy savings. Simply adjust settings with the Google Home app.
• Energy Savings: The Nest Thermostat proactively suggests small tweaks to a user’s schedule to optimize savings, which can be accepted using the Google Home app. For example, it might suggest a small change to your sleep temperature to help aid sleep while saving you more on energy.

“It is easier than ever before for customers to experience savings on their energy bills with smart energy products. APS is committed to serving as a trusted energy advisor, offering flexible, innovative home solutions to keep customers comfortable while they save money and manage energy use to fit their needs.” “Our online APS Marketplace helps customers comparison shop the latest in energy-saving devices and appliances.”

Request your Thermostat:

To receive a Nest Thermostat, APS customers can follow three easy steps online:

1. Visit marketplace.aps.com and select “thermostats.”
2. Choose a preferred color and “add to cart.”
3. Enroll in the APS Cool Rewards program at checkout, where instant rebates will already apply, to qualify for the $0 Nest Thermostat. Customers will pay only shipping costs and tax.

The online APS Marketplace provides customers with a smart way to shop, compare prices and save on energy efficiency home products. From washers and dryers to LED lightbulbs, APS customers can check out top product models and read reviews from leading retailers and trusted experts. While supplies last, APS is offering free LED light kits on APS Marketplace. Customers can also receive notifications of price drops and find rebates on their favorite energy-saving items. To browse products, APS customers can visit marketplace.aps.com.

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Scammers are taking advantage of the COVID-19 pandemic to intimidate people into falling victim to their schemes. That’s why Arizona Public Service (APS), Salt River Project (SRP), Southwest Gas, Tucson Electric Power (TEP) and UniSource Energy Services are coming together for Utility Scam Awareness Day, Nov. 18, 2020, to help protect customers from potential scams.

PHOENIX and TUCSON – Scammers are taking advantage of the COVID-19 pandemic to intimidate people into falling victim to their schemes. That’s why Arizona Public Service (APS), Salt River Project (SRP), Southwest Gas, Tucson Electric Power (TEP) and UniSource Energy Services are coming together for Utility Scam Awareness Day, Nov. 18, 2020, to help protect customers from potential scams.

Utility Scam Awareness Day is an advocacy and awareness campaign organized by Utilities United Against Scams (UUAS) to educate customers and expose the high-pressure tactics used by scammers. Scammers typically use phone, in-person and online tactics to target people, especially those experiencing hardship.

"Customers need to be on high alert as we continue to see impostor utility scams rise across North America,” said UUAS Executive Director Monica Martinez. “Scammers demand money or personal information on the spot—usually with threatening language—and indicate that service will be disconnected immediately. Anyone and everyone, from senior households to small business owners, are at risk of being targeted.”

Common Signs of a Scam:

• Threat to disconnect. Scammers often contact customers claiming their utility bill is past due and service will be shut off unless payment is made right away.
• Demand for immediate payment. Scammers often instruct customers to purchase a prepaid card such as Green Dot, MoneyPak or Vanilla and then call the impostors back to make a payment by phone and prevent disconnection.
• Request for prepaid card. When the customer calls back, the scammer asks the customer for the prepaid card’s PIN number, which grants instant access to the card’s funds, and the victim’s money is gone.

Ways to Protect Yourself:

• Never purchase a prepaid card Arizona utilities never require payment via a prepaid debit card, gift card or form of cryptocurrency.
• Don’t fall for threats. Hang up the phone, delete the text, delete the email or shut the door if you receive disconnection threats. Customers with delinquent accounts receive advanced notification, never a single notice one hour or less before disconnection.
• Call your utility to verify. If there is ever a question about the validity of an email, website or person claiming to be a utility representative, call your utility directly to verify. Never use the call-back phone number provided to verify billing or account information. Also, some phone scammers can mirror the actual name and number of your utility on your caller ID, known as spoofing. It might look real, but don’t fall for it. If someone from a disguised number is demanding immediate payment with a prepaid card, it is a scam.
• Make sure you have the correct phone number. Find your utility’s phone number on your bill or on the company’s official website.
• Protect your personal information. Never share personal or credit card information with an unverified source. Scammers are sneaky and try to obtain private information.
• Call 911. Customers should call 911 if they ever feel they are in physical danger.

For more information about impostor utility scams and safety tips, visit utilitiesunited.org.

During these challenging times, we know Arizonans need reliable support from sources they can trust. APS, SRP, Southwest Gas, TEP and UniSource offer customer support programs and flexible payment options for customers in need of assistance.

Arizona Public Service: APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. APS is here to help during difficult times. Customers will not be disconnected for non-payment through 2020 and late fees are waived. To learn more about available support, visit aps.com/support or call the APS Customer Care Center. Advisors are available to support in English and Spanish 24 hours a day, seven days a week at 602-371-7171 or 1-800-253-9405.

Salt River Project: SRP is a community-based, not-for-profit public power utility and the largest provider of electricity in the greater Phoenix metropolitan area, serving more than 1 million customers. SRP is also the metropolitan area’s largest supplier of water, delivering about 800,000 acre-feet annually to municipal, urban and agricultural water users. SRP employees are available 24/7/365 for any customer needs or concerns. Simply call 602-236-8888 or visit srpnet.com/heretohelp and srpnet.com.

Southwest Gas: Southwest Gas Corporation provides safe, affordable and clean natural gas service to over two million customers in Arizona, California and Nevada. The COVID-19 crisis has placed unexpected financial hardships on many Southwest customers. There are programs available to assist customers in Arizona, including flexible payment plans, payment assistance programs and income-qualified rate assistance. More information can be found at swgas.com/en/az-special-programs. Southwest Gas is here to help and encourages customers to learn more about these programs by visiting our website at swgas.com or by calling 1-877-860-6020.

Tucson Electric Power and UniSource Energy Services: TEP serves more than 432,000 electric customers in Southern Arizona. UniSource provides natural gas and electric service to about 256,000 customers in Northern and Southern Arizona. Both TEP and UniSource stand ready to help customers facing financial hardships due to the pandemic. TEP, UniSource and their Tucson, Arizona-based parent company, UNS Energy Corporation, are subsidiaries of Fortis Inc., which owns utilities that serve more than 3 million customers across Canada and in the United States and the Caribbean.

Media Contacts:
APS: Jill Hanks, Jill.Hanks@aps.com, 602-330-5455
SRP: Kathleen Mascareñas, Kathleen.Mascarenas@srpnet.com, 602-236-2585
Southwest Gas: Amy Washburn, Amy.Washburn@SWgas.com, 602-395-4090
TEP and UniSource: Joseph Barrios, jbarrios@tep.com, 520-884-3725

Customers of Arizona Public Service Company (APS) will soon power their homes and businesses with more clean energy. Earlier this year, APS announced a bold commitment to deliver 100% clean, carbon-free electricity to customers by 2050. By the end of 2021, APS will harness the power of Leeward Renewable Energy’s (Leeward) advanced GE wind turbine technology to help meet Arizona’s growing energy demands.

APS and Leeward contract to bring New Mexican wind power to Grand Canyon State

PHOENIX and DALLAS – Customers of Arizona Public Service Company (APS) will soon power their homes and businesses with more clean energy. Earlier this year, APS announced a bold commitment to deliver 100% clean, carbon-free electricity to customers by 2050. By the end of 2021, APS will harness the power of Leeward Renewable Energy’s (Leeward) advanced GE wind turbine technology to help meet Arizona’s growing energy demands.

APS has entered into a power purchase agreement (PPA) with Leeward to purchase wind energy output from Leeward’s two Aragonne Wind facilities. The PPA resulted from a September 2019 Wind Request for Proposal. This PPA enables Leeward to sell 200 megawatts of wind generation to APS over a term of 20 years through the repowering of Leeward’s existing 90-megawatt Aragonne Wind project and the construction of its 145-megawatt Aragonne Mesa Wind project. Both facilities are located within Guadalupe County, New Mexico.

Leeward and APS have a longstanding partnership. APS first purchased power from the legacy 90-megawatt Aragonne Wind farm in 2006 when the project began operating commercially. Repowering of this existing project, coupled with the new wind generation, fits squarely with APS’s efforts to advance Arizona’s clean energy future by adding new renewable resources to its energy mix and bringing customers direct cost-saving benefits through energy efficiency products and smart energy home programs.

"By working with supplier partners like Leeward, APS is advancing toward our target of having 45% of our generation portfolio in renewable energy by 2030 on the path to 100% clean energy by 2050. We are moving toward that future while continuing our focus on serving customers with reliable, affordable energy."

“Renewable energy resources like this wind power are important to a diverse and increasingly clean energy mix for Arizona,” said Brad Albert, APS Vice President of Resource Management. “By working with supplier partners like Leeward, APS is advancing toward our target of having 45% of our generation portfolio in renewable energy by 2030 on the path to 100% clean energy by 2050. We are moving toward that future while continuing our focus on serving customers with reliable, affordable energy.”

This project will modernize Leeward’s existing wind assets and add significant generation capacity to its Guadalupe County, New Mexico, renewable energy complex. Together, both companies will use wind resources as a clean power solution for APS customers in Arizona.

“Leeward is pleased to partner with APS on an innovative project that will repower one of our legacy wind assets and also enable the construction of a new wind facility, bringing economic benefits to the local community,” said Andrew Flanagan, Chief Development Officer at Leeward. “We look forward to working alongside the APS team as we continue to actively develop new wind, solar and energy storage projects across the U.S.”

About APS
APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

About Leeward
Leeward Renewable Energy is a growth-oriented renewable energy company that owns and operates a portfolio of 21 wind farms across nine states, with 20 in operation and one under construction, totaling approximately 2,000 megawatts of generating capacity. Leeward is actively developing new wind, solar, and energy storage projects in energy markets across the U.S. Leeward is a portfolio company of OMERS Infrastructure, an investment arm of OMERS, one of Canada's largest defined benefit pension plans with C$109 billion in net assets (as at December 31, 2019). For more information, visit www.leewardenergy.com.

The challenges of 2020 that our state is facing together, from COVID-19 to summer heat, led Arizona Public Service (APS) to update a proposal earlier this year to provide customers with more smart energy choices designed to lower their electricity costs over the long-term.

ACC approves additional relief resources and energy efficiency programs for APS customers

PHOENIX – The challenges of 2020 that our state is facing together, from COVID-19 to summer heat, led Arizona Public Service (APS) to update a proposal earlier this year to provide customers with more smart energy choices designed to lower their electricity costs over the long-term.

Today, the Arizona Corporation Commission (ACC) approved this plan for customer assistance and energy conservation programs for businesses, schools, nonprofit organizations and residents.

These new resources come alongside $8 million in shareholder funds that APS has committed to customers and communities in pandemic relief, refunds to customers on their summer bills following ACC approval to redirect previously collected energy efficiency funds to bill relief during the pandemic and the recent news of holding service disconnections until the end of 2020 to support Arizonans who may be struggling financially.

Energy efficiency programs save customers money and provide a cleaner energy mix for Arizona by reducing the amount of power that must be generated to meet customers’ energy needs. With the ACC’s approval today, APS is directing funds collected through a line item on customer bills for energy efficiency programs into customer resources such as: 

• Emergency HVAC Assistance: Customers facing unexpected costs for emergency HVAC replacements for homes and small businesses can request support. Eligible residential customers can receive up to a $1,200 rebate on qualifying SEER units. Small businesses can qualify for a free HVAC tune-up and up to a 75% rebate on HVAC replacement expenses up to $10,000. 
• Home Weatherization Improvements: Income-qualified customers can benefit from free home weatherization improvements, up to $9,000 per home, with overall funding for projects of this kind increased more than 50%. The additional funding includes weatherization projects available to limited-income multi-family housing.
• Special Incentives for Schools and Nonprofit Organizations: Title 1 public schools -- those serving a high population of limited-income students – and eligible nonprofit organizations that provide human and health services can qualify for free HVAC services and receive special incentives for HVAC equipment and other improvement projects.
• In-home Products and Services: Customers interested in learning about ways they can be energy efficient can take advantage of our free Virtual Energy Check-up for their homes and request a free LED lightbulb kit through our new APS Marketplace. Today’s plan approval also provides more customers with personalized, seasonal home energy reports that include savings tips and information on available resources and incentives.

"We are focused on continuing to connect customers with available resources, which include both long-standing and new programs we’ve launched since the start of the pandemic."

Along with our energy efficiency programs, the new APS Marketplace helps customers save time and money by providing a one-stop, online shop for smart home energy equipment. Browse the APS Marketplace and receive a free LED lightbulb kit by visiting marketplace.aps.com.

"During difficult times such as these we know how important it is to provide support and choices to help customers reduce their energy bills,” said Monica Whiting, APS Vice President, Customer Experience. “We are focused on continuing to connect customers with available resources, which include both long-standing and new programs we’ve launched since the start of the pandemic. Adding even more options to help customers save money by conserving energy is good for Arizonans and our state’s energy future.”

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

On August 18 and 19, we asked you to conserve energy during the time of day when demand is the highest: 3 p.m. - 8 p.m.

On August 18 and 19, we asked you to conserve energy during the time of day when demand is the highest: 3 p.m. - 8 p.m. That’s typical weekday behavior for most of our customers who are on time-of-use service plans, such as Saver Choice, but not as familiar to those on our standards plans, who pay the same amount for energy all day.

Why did we make the call to conserve? Simply put: supply and demand. Weather drove up regional demand for energy to levels that met – and in some cases, exceeded – supply. The western United States was in the midst of a regional heat wave, driving excessive heat warnings in 12 states. That heat strained regional energy markets, especially in areas where such temperatures are not the norm.

During that week of intense heat in the West, several utilities and system operators across the region declared energy emergencies – from Public Service Company of New Mexico to the California Independent System Operator to Salt River Project here in Arizona. There was not enough energy in the regional market to make up for shortfalls – whether due to unexpected conditions, such as a wildfire, or inadequate planning.

APS never reached emergency status. As a local utility in Arizona, we know what it takes to prepare for the heat. After all, summer is our season, and our employees work year-round to be ready to deliver reliable power during the hottest days of the year. In fact, we plan for a 15% reserve margin, a cushion of more power than we think our customers will need. That margin gives us more ability to handle the unexpected and to serve residents and businesses throughout the state when they need it most.

In addition, our time-of-use service plans are designed with supply and demand in mind. On-peak prices are higher because that is when energy is in larger demand, but tighter supply. The plans send you a price signal to conserve at the most critical hours – saving on your bill if you shift energy use to other times when it’s cheaper – and helping the whole system stay in balance.

So, if APS was never in an emergency situation, why did we ask you to conserve power on such hot days? We made that request out of an abundance of caution to ensure we’d have enough power to manage the unexpected, given so many of our usual back-up resources in the region were heavily strained. And you came through, with an up to 3% reduction in energy demand on our system due to your voluntary conservation during the critical hours of those days.

We never ran short of resources to meet customer needs even when California utilities were forced to impose rolling blackouts. Indeed, outside of critical peak times, we were able to support our utility partners in the region by selling them our excess energy (but only when our own customers did not need that energy). Every dollar from these sales is passed directly back to customers through our Power Supply Adjustor line on your bill.

Please know that we don’t ask you to conserve energy unless reliable service for our customers is at risk due to extreme conditions. It’s not a request that we take lightly. In fact, this August was the first time in 16 years that we called for voluntary energy conservation. It’s definitely out of the ordinary, and we appreciate the response from our customers. Your actions made a difference!

Rest assured that we are carefully planning and running our operations based on your energy needs. We are dedicated to providing affordable and reliable service to our customers – no matter the weather.

With many Arizonans facing challenging times due to COVID, loss of income, altered work and school schedules and recent record heat, APS wants to ease the burden for those struggling to pay their electric bills.

Assistance is Available for Customers in Need

PHOENIX – With many Arizonans facing challenging times due to COVID-19, loss of income, altered work and school schedules and recent record heat, APS wants to ease the burden for those struggling to pay their electric bills. Residential and business customers will not have their service disconnected for non-payment through the end of the year. Late fees will continue to be waived during this time.

Early in the pandemic, APS took action by voluntarily suspending disconnects for non-payment and waiving late fees effective March 13. Then, on June 1, a seasonal hold on disconnects took effect for residential customers of all regulated utilities, which expires Oct. 15. Through the summer months, APS also kept a hold in place for business customers and continues to offer support and resources to both residential and business customers ranging from financial assistance and ways to manage bills to tips on how to save money.

“Across Arizona, we have faced the challenges of this pandemic and record summer temperatures together, and we are here to help and work with our customers,” said Monica Whiting, Vice President, Customer Experience. “As a local company with a commitment to the communities we serve, APS is offering peace of mind for those unable to currently pay their bill. Additionally, our essential workers remain dedicated to providing reliable electrical and customer service around the clock.”

While customers will not be disconnected for non-payment through Dec. 31, 2020, APS encourages customers to seek assistance now if they know they are already behind on balances owed. Programs customers may qualify for could fully cover or significantly reduce past due balances, and it’s a good idea to explore those options now to avoid a potential year-end rush, according to Whiting. Plus, paying even a small amount will help the balance owed from continuing to grow. APS includes another helpful resource on bills that shows whether a different service plan could save customers money. Customers can switch plans at any time.

“Across Arizona, we have faced the challenges of this pandemic and record summer temperatures together, and we are here to help and work with our customers"

APS is here to help.

• We offer flexibility in paying past due bills, including giving customers more time to pay. Customers can make a payment arrangement themselves by visiting aps.com or they can call us to help set up a plan.
  
  
• We urge customers struggling to pay or whose financial circumstances have changed to check in with us. These customers may qualify for support ranging from a $100, one-time bill credit for residents and $1,000 for small businesses to crisis bill assistance up to $800 a year and an ongoing 25% discount off their energy use.
  
  
• We are committed to assisting with customer and community needs. That’s why we have pledged $8 million in shareholder-funded pandemic relief. While almost $7 million of this total is specific to customer assistance, it also includes support for Arizona tribal communities, the Arizona Coronavirus Relief Fund and nonprofits like food banks which are seeing increased demand for services. This financial pledge is one of the largest commitments of any utility in the country.
  
  
• To explore support options and programs like Budget Billing, Preferred Due Date, Autopay and Safety Net – or to connect to additional assistance like Project Share and 211 Arizona – customers can visit aps.com/support. Visit aps.com/tips for ways to save on monthly electric bills, including customized information for the different service plans we offer. Or, contact the APS Customer Care Center. Our advisors are available to assist in English and Spanish 24 hours a day, seven days a week at (602) 371-7171 or (800) 253-9405.

APS serves nearly 1.3 million homes and businesses in 11 of Arizona’s 15 counties, and is a leader in delivering affordable, clean and reliable energy in the Southwest. The company is committed to serving customers with 100% clean power by 2050. As owner and operator of Palo Verde Generating Station, the nation’s largest producer of carbon-free electricity, and with one of the country’s most substantial renewable energy portfolios, APS’s current energy mix is 50% clean. With headquarters in Phoenix, APS is the principal subsidiary of Pinnacle West Capital Corp. (NYSE: PNW).

Media contact
Jill Hanks 
602-330-5455 or jill.hanks@aps.com

aps.com/newsroom

Last year, 66,000 APS customers lost service when balloons hit power lines. APS offers suggestions to reduce outages and keep customers safe.

Last year, 66,000 APS customers lost service when balloons hit power lines. APS offers suggestions to reduce outages and keep customers safe.

Last year alone, balloons caused 83 power outages in APS service territory, interrupting service to nearly 66,000 APS customers. Among outages caused by balloons so far this year, one affected more than 14,000 APS customers, but most balloon-related outages take place between Valentine’s Day and graduation season.

When released outdoors, Mylar balloons can travel great distances and are non-biodegradable. To keep balloons from wearing out their welcome and to stay safe around power lines, APS suggests:

• Only using balloons indoors and away from overhead power lines. Even non-metallic balloons can become entangled in lines and cause an outage.
• Always attaching a weight to metallic balloons or keeping them tethered at all times.
• Never playing with balloons, kites or drones around overhead power lines.
• Always deflating balloons and disposing of them properly when no longer in use.
• Always assuming power lines are energized. Keep yourself, your equipment and all other items at least 100 feet away from power lines.

Media Contact:
Lily Quezada
(602) 250-4643

Arizona’s largest electricity provider and national business group work with companies to identify and evaluate technologies to meet clean energy goals

Arizona’s largest electricity provider and national business group work with companies to identify and evaluate technologies to meet clean energy goals

PHOENIX and WASHINGTON, D.C. – Feb. 12, 2020 – Today, Arizona Public Service (NYSE: PNW) and national business organization

“Working with AEE gives us direct access to the expertise and vision of industry leaders across a wide range of innovative, clean energy technologies."

Through Arizona Clean Energy Future, APS is pioneering a new approach to modernizing the electric power system. It is tapping into AEE’s vast network to engage external industry experts to help imagine, evaluate and implement solutions for providing safe, reliable, affordable electricity from carbon-free resources, as well as supporting a transition to electric vehicles. This ground-breaking initiative can potentially serve as a model for other utilities to identify solutions to reduce greenhouse gas emissions, improve grid resilience and better engage customers.

Arizona Clean Energy Future brings APS together with AEE and 13 of AEE’s member companies to gain additional insight into the capabilities of new and emerging clean energy technologies and services and how they can all work together to meet the electric power needs of the future. The effort is led by AEE Senior Managing Director Lisa Frantzis with participating member companies Arcadia, EnergyHub, EVgo, Form Energy, Highland Electric Transportation, Landis+Gyr, Modern Energy, NuScale Power, Pattern Energy, Recurve, Siemens, sPower, and Uplight.

Through working groups focused on electrifying transportation, grid flexibility, expanding low-carbon generation capacity and maximizing clean energy use, APS experts and industry representatives will identify the most promising solutions for near-term and longer-term use. The jointly developed ideas will be tested in pilots or incorporated into APS filings such as Integrated Resource Plans, Demand Side Management Plans, and Renewable Energy Standards.

Media Contact:
APS Media Line
(602) 250-2277

Today marks a historic milestone in the 134-year history of Arizona’s largest electricity provider as Arizona Public Service (NYSE: PNW) announces a goal to deliver 100 percent clean, carbon-free electricity to customers by 2050.

Firm commitment to affordable, reliable service joined by a bold initiative that benefits economy, environment

Learn more about our clean energy commitment

PHOENIX – Today marks a historic milestone in the 134-year history of Arizona’s largest electricity provider as Arizona Public Service (NYSE: PNW) announces a goal to deliver 100 percent clean, carbon-free electricity to customers by 2050. The company has been on a trajectory of increasingly clean energy through solar power innovation, major investments in energy storage technology, carbon-free nuclear operations and advances in energy efficiency solutions. Now, the company’s destination for that path is set as the boldest clean-energy goal of all Arizona electric companies, as well as one of the most ambitious in the country.

The goal includes a nearer-term 2030 target of achieving a resource mix that is 65 percent clean energy, with 45 percent of our portfolio coming from renewable energy. APS will end all coal-fired generation by 2031, seven years sooner than previously projected.

“We see incredible things ahead for Arizona, and are excited to power our state’s future with electricity that is 100 percent clean,” said APS Chairman and CEO

“We see incredible things ahead for Arizona, and are excited to power our state’s future with electricity that is 100 percent clean”

"This is an important day for APS, our customers and Arizona. Our clean energy plan will be guided by sound science, and will encourage market-based solutions to climate issues. Through increased collaboration with our customers, regulators and other stakeholders, we expect to achieve environmental and economic gains without undermining our commitment to affordable, reliable service," Guldner said.

Pathways to 100 Percent Clean

On the journey to a carbon-free future, APS plans to ensure reliability and affordability through intelligent investments in renewable resources and developing technologies, nuclear power produced at Palo Verde Generating Station and energy efficiency and other programs for customers. Achieving this 100 percent clean goal while maintaining reliability of service at affordable rates for customers also will rely on:

• Existing power sources in the near term, including some natural gas, as APS makes a sensible transition to clean generating resources. In time, APS expects technological advances to eliminate the need to supplement renewable energy with even low-emitting carbon resources like natural gas in order to maintain reliable service around the clock at reasonable prices.
• Continued modernization of the electric grid as APS builds an advanced infrastructure that is more responsive and resilient, supports more renewables, minimizes outages and provides customers more choice and control over their energy decisions.
• Energy storage solutions to increase the effectiveness of renewable resources and provide more clean energy to customers after the sun has set. These will include APS's previously announced plans for an 850-megawatt expansion of large-scale energy storage, mostly paired with the company’s innovative solar farms.
• Policy decisions that leverage market-based technology and innovation and keep Arizona and its utility industry an attractive place to invest.
• Electrification of the state’s different economic sectors, particularly the transportation sector and specific building applications. In addition to supporting affordability for utility customers, electrification will drive a cleaner environment and more energy-efficient operations throughout the economy.
• Evolving regional and market-based solutions such as participation in the Western Energy Imbalance Market, which is saving customers tens of millions of dollars each year.

Media Contact:
Suzanne Treviño
(602) 250-2277

Analyst Contact:
Stefanie Layton
(602) 250-4541

Palo Verde Generating Station is working with researchers at Sandia National Laboratories to identify efficient and cost-effective strategies to reduce water use at the plant.

Palo Verde Generating Station is working with researchers at Sandia National Laboratories to identify efficient and cost-effective strategies to reduce water use at the plant.

Sandia has developed a first-of-its-kind comprehensive system dynamics analysis that shows power plants how to save money and reduce water use in cooling. The Sandia researchers have also redesigned and patented an air cooling system to make waterless cooling more energy efficient and possible over a wider range of operating conditions.

 “This is an exciting and innovative approach as we explore the most efficient and cost-effective strategies to reduce water use,” said Jeff Brown, consulting engineer at Palo Verde. “This partnership with Sandia is in line with our continuing commitment to lower costs and protect precious natural resources, and we’re looking forward to potential solutions that could serve not only Palo Verde but other plants in the APS fleet.”

Typically, large power plants are located near lakes or rivers. However, due to its desert location, Palo Verde uses treated wastewater for cooling. Arizona’s effluent water resource has become more expensive as other customers have emerged. Palo Verde is looking to reduce the plant’s water use by about 9 million gallons a day. Annually, that savings is roughly equivalent to a 16 square mile pool of water one foot deep.

“This is an exciting and innovative approach as we explore the most efficient and cost-effective strategies to reduce water use” 

“We jumped at the opportunity to tackle this problem for Palo Verde because solutions that work for Palo Verde could also work for other plants too,” said Sandia Nuclear Engineer Bobby Middleton.

Sandia researchers have finished the first phase of the project by developing the analysis software. The next phase involves using the software to identify the most promising water saving technologies, including alternative water treatment approaches, as well as dry and hybrid coolers that use supercritical carbon dioxide instead of the standard refrigerants in use in commercial technology. The final phase of the project involves testing the most promising technology in a laboratory setting in the hopes that a cost-effective solution can be installed at Palo Verde in 2026.

“Water-saving technologies for energy production are critical for scientists and engineers to consider today,” said Sandia Chemist Patrick Brady.

APS has once again lowered customer rates as a result of federal tax reform. As recently approved by the Arizona Corporation Commission, this month APS started returning the third phase of savings to customers related to federal corporate tax cuts.

PHOENIX – APS has once again lowered customer rates as a result of federal tax reform. As recently approved by the Arizona Corporation Commission, this month APS started returning the third phase of savings to customers related to federal corporate tax cuts.

Customers are receiving a one-time bill credit applied to all kilowatt hours billed in August, September and October 2019. This credit appears on December bills as a line item called TEAM One-time Adjustment. In addition, more savings from this third phase will be included on customers’ future bills in the existing credit line item called Tax Expense Adjustor. Each customer’s savings will vary based on actual energy usage.

Customers started receiving these tax savings in March 2018, and a second wave took effect beginning with their bills in April 2019. The third wave starting this month marks the final set of savings customers will receive through bill credits thanks to federal tax reform.

Media contact
Suzanne Treviño
602-739-4955

Arizona Public Service announced today changes in its senior leadership team at Palo Verde Generating Station. Executive Vice President and Chief Nuclear Officer Bob Bement will retire and Maria Lacal, currently Senior Vice President, Regulatory and Oversight, is appointed his successor effective January 21, 2020.

PHOENIX - Arizona Public Service announced today changes in its senior leadership team at Palo Verde Generating Station. Executive Vice President and Chief Nuclear Officer Bob Bement will retire and Maria Lacal, currently Senior Vice President, Regulatory and Oversight, is appointed his successor effective January 21, 2020.

Bement joined APS in 2007 as the plant’s Vice President of Site Operations before being promoted to Senior Vice President in 2011 and the top spot in 2016. His distinguished nuclear career included leadership positions with Arkansas Nuclear One and Clinton Power Station and began in the U. S. Navy as a nuclear-trained electrician serving aboard submarines.

“Bob played an integral role in restoring Palo Verde to its rightful place as a top performer in the U.S. nuclear industry. We will miss his experience, wisdom and perspective on our executive team.”

"I want to thank Bob for his tremendous leadership at the Palo Verde Generating Station and for his invaluable contributions to APS,” said Jeff Guldner, Chairman, President and CEO of APS. “Bob played an integral role in restoring Palo Verde to its rightful place as a top performer in the U.S. nuclear industry. We will miss his experience, wisdom and perspective on our executive team."

Lacal joined APS in 2007 as Director of Strategic Projects at Palo Verde. In 2011, she was promoted to Vice President of Operations Support and subsequently promoted to Senior Vice President, Regulatory and Oversight in 2015. Prior to joining APS, she served as Director of Operations Support for the nuclear division of Florida Power & Light Company and held other management positions at Turkey Point Nuclear Plant.

She becomes only the second woman in the United States to be named a Chief Nuclear Officer and the first at Palo Verde, the nation’s largest energy producer for 27 consecutive years.

“Maria has long been a trailblazer and I know she will bring incredible energy and passion to this role,” said Guldner. “Her leadership skills and strong nuclear experience make her the right person to lead Palo Verde into the future. I am excited to work with her and the entire Palo Verde team on our mission to deliver clean, reliable and affordable energy to our customers.”

Lacal earned a Bachelor of Science degree in civil engineering from the University of Miami. She completed the Harvard Business School Advanced Management Program in 2015.

She obtained a U.S. Nuclear Regulatory Commission senior reactor operator license in 1996. She also has chaired the Academy Council for the National Academy for Nuclear Training, and currently serves on the U.S. Women in Nuclear executive steering committee. She also serves on the national board of advisors for the Eller College of Business at the University of Arizona.

In 2018, Palo Verde’s three operating units generated 31.1 million megawatt-hours (MWh) of carbon-free electricity, providing environmentally friendly energy to more than 4 million homes and businesses in the Desert Southwest. The plant, with 2,500 full-time employees, 800 to 1,000 seasonal contractors and a more than $2 billion economic impact in Arizona, remains the only U.S. generating facility to ever produce more than 30 million MWh in a year, a feat that has been achieved each of the past 10 years and a total of 14 times.

Palo Verde is operated by APS and jointly owned by APS, Salt River Project, El Paso Electric Co., Southern California Edison Co., Public Service Co. of New Mexico, Southern California Public Power Authority and the Los Angeles Department of Water & Power.