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Cool Rewards Business
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Program Overview
Every summer, June 1 through September 30, there may be up to 20 Cool Rewards conservation events. A conservation event will typically last 2-3 hours. Here are some other things to know about how an event will work:
- Prior to a conservation event, we will notify you to let you know an event is occurring later in the day. You may also be notified by your thermostat manufacturer just prior to an event.
- Prior to a conservation event, your smart thermostat manufacturer may lower your thermostat(s) temperature a few degrees to pre-cool your business to keep it comfortable during the event.
- During a conservation event, your thermostat manufacturer will raise your thermostat(s) temperature a few degrees above your set temperature for 2-3 hours. You will always have control of your thermostat and will never be kept from adjusting your thermostat setting. Simply adjust your thermostat (up or down) on your mobile app, web browser or at your thermostat at any time during a conservation event.
- After a conservation event, your thermostat(s) will return to its original setting or schedule automatically.
What You Get for Participating in Cool Rewards Business
$60 One-Time Enrollment Credit:
- Customers who purchase smart thermostats from retailers or manufacturers and enroll their smart thermostat(s) will receive their $60 enrollment bill credit per smart thermostat within one to two billing cycles
$40 Annual Participation Credit:
- Customers who purchase smart thermostats from retailers or manufacturers and enroll their thermostat(s) during event season (June 1 - September 30) will receive their first $40 participation bill credit on their September bill. Or, if customers enroll their smart thermostat(s) outside the event season (October 1 – May 30) they will receive their first participation bill credit at the end of the next Cool Rewards season on their September bill.
- After the first season, you will receive the $40 participation bill credit annually, as long as your business is enrolled in the program, and it is available.
Have more questions? Check out our FAQs below.
Cool Rewards Promise
- Conservation events are held during times of high energy use and you will be notified in advance.
- Conservation events are designed to help preserve your comfort.
- You are always in control of your thermostat and can adjust it at any time.
Frequently Asked Questions
To be eligible to enroll, you:
- Are an APS business customer
- Use a smart thermostat to control central air conditioning at your business
- Have an installed, eligible internet-connected thermostat at your business address in APS service territory
The bill credit will appear under “Other charges and credits" on your bill (page 3) and be applied to your business' energy cost for the month. The credit is not applied directly to the Budget Billing amount. When the Budget Billing payment is recalculated by our system, it will average your business' monthly energy costs over time and update the Budget Billing payment.
Some smart thermostat manufacturers will pre-cool your business prior to a conservation event during low-cost, off- peak hours to help maintain comfort during the event. If your manufacturer doesn’t, you can pre-cool your business yourself. When you get an email notification of a conservation event happening that day, lower your thermostat(s) a few degrees until 3 p.m., then put it back to your normal set temperature.
You will receive an email from us the morning of a conservation event and your smart thermostat manufacturer may also notify you just prior to an event.
No, you do not need to be on a particular rate plan to participate in the program.
You don’t have to do anything during a conservation event – adjustments to your thermostat are made automatically. You do have to maintain a continuous connection to the internet and your thermostat provider. If you any issues with connectivity, firmware or the thermostat, you will need to assist us in troubleshooting and resolving the problem.
Yes. Customers with rooftop solar systems may participate in the program.
Please note, if you are a grandfathered solar customer on a frozen rate plan with on-peak hours from 9 a.m. to 9 p.m. or 12 p.m. to 7 p.m., participation could result in increased energy use in on-peak hours and higher energy costs.
Send an email to aps@energyhub.com requesting to end your participation in the program. Un-enrolling from the program will end your participation for all of your enrolled thermostats and annual participation bill credits.
Smart thermostats help conveniently save energy by making slight adjustments to your heating/cooling energy usage patterns to maximize efficiency. To save on time-of-use plans, smart thermostats can also help you reduce your on-peak energy use by scheduling the thermostat to pre-heat or cool your business before on-peak hours start on weekdays. You may consider turning off the ‘geofencing’ or ‘occupancy sensing’ feature on your smart thermostat that recognizes when your business is occupied and automatically adjusts the thermostat.
Smart thermostats help conveniently save energy by making slight adjustments to your heating/cooling usage patterns to maximize efficiency. Smart thermostats can recognize when your business is occupied and automatically adjusts the temperature. This is called “geofencing” or “occupancy sensing”. These features don’t mix well with demand-based plans because they can result in higher energy demand during on-peak periods weekdays. If you are on a plan that includes a demand charge, we recommend you turn off the geofencing or occupancy sensing feature. Instead, schedule the thermostat to pre-cool your business before on-peak hours weekdays.
Who can I contact if I still have questions?
For questions regarding your thermostat, please contact your thermostat manufacturer.
For questions regarding enrollment in the APS Cool Rewards Business program, email aps@energyhub.com.
For all other questions, contact APS at coolrewards@aps.com.
