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Guest permission types
Account holders can assign online guest roles to others not listed as financially responsible on the account. There are three permission levels that can be assigned to guests, view only, limited access and full access.
View only access
These guests can only view your account information pages, usage graphs, charges, bills, etc. They can make a payment, but can't perform any activity or subscription. This is the most common type of guest role.
• Make, edit and view scheduled payments
• Make one time payments
• Make payments without login
• View AutoPay enrollment status
• View saved bank account
• View account balance
• Make one time payments
• Make payments without login
• View AutoPay enrollment status
• View saved bank account
• View account balance
Limited access
These guests, in addition to the activities of the view only access role, are able to perform start/stop orders and change service plans, if applicable. This role is less common, and is primarily meant for property managers who are responsible for multiple properties.
• Make, edit and view scheduled payments
• Make one time payments
• Make payments without login
• View AutoPay enrollment status
• View saved bank account
• View account balance
In addition to view only access:
• Make service orders (start, stop or move service)
• Make one time payments
• Make payments without login
• View AutoPay enrollment status
• View saved bank account
• View account balance
In addition to view only access:
• Make service orders (start, stop or move service)
Full access
These guests, in addition to the activities of the view only access role, are able to perform start/stop orders and change service plans, if applicable. This role is less common, and is primarily meant for property managers who are responsible for multiple properties.
• Make service orders (start, stop and move service)
• Make, edit and view scheduled payments
• Make one time payments
• Make payments without login
• View AutoPay enrollment status
• View saved bank account
• View account balance
In addition to limited access:
• Enroll and manage AutoPay
• Make a payment arrangement
• Make, edit and view scheduled payments
• Make one time payments
• Make payments without login
• View AutoPay enrollment status
• View saved bank account
• View account balance
In addition to limited access:
• Enroll and manage AutoPay
• Make a payment arrangement
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