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Your new APS bill provides a clear breakdown of your energy costs. Explore a bill guide for an idea of the charges and features you may see with explanations.
Page 1
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Amount Due and Account Information
Find key information about your bill, including the total amount, the date the bill was created, the date your payment is due and your account number.
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Number of Locations
Find the number of services included on this bill.
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Monthly Statement
A summary of your bill for the current billing period, including your previous payment, charges and credits to your account, and the total amount due. This combines the charges from all of your services this month.
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Monthly Insights
See how your energy usage and costs compare to previous months and across locations, and gain insights to help you control costs.
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Important Notices
Find important information about your account, programs or other news from APS here.
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Ways to Pay
There are several ways to pay your bill. Choose the option that’s most convenient for you.
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Payment Stub
If paying by mail, detach this section and include it with your check.
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Total Paid Amount
If paying by mail, you’ll need to write the total payment amount here.
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QR Code for Payment
Scan this code with your phone’s camera to explore payment options and pay your bill online.
Page 2
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Account Information
Find your account number, rate plan and service address here.
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Compare Your Monthly Energy Cost
Compare your total energy costs across all locations over the last year.
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General Information
Here you’ll find information about late fees, deposits and more.
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Locations With The Highest Usage Graph
View your locations with the highest energy usage in kWh for this month. Compare the total for this month to the total for this month last year for each location.
Reference the table to the right for details on each location.
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Locations With The Highest Usage Table
Find the exact usage for the locations with the highest usage this month.
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Contact Information
There are several ways you can contact us for help. Find them here.
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Payment Stub
If paying by mail, detach this section and include it with your check. Use this section to update your contact information, if needed.
Page 3
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Account Information
Find your account number here.
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Services Summary
View a summary of all services included on this bill. Find the the address for each service and the service number, the total energy usage per service, the billed demand if on a demand rate, any other charges and credits, and the total charges.
Find the totals across all locations for energy and costs at the bottom of the table.
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Cost Change Percent
Find the percent change in cost compared to last month, shown right under the charges total for this month.
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Largest Demand Locations
Use the lightning bolt icon to identify locations with the highest demand values for the month.
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Payment History
Find the list of all payments made since the previous bill’s bill date here.
Page 4
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Service Information
Find your service number, rate plan and service address here.
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Compare Your Monthly Energy Cost
Compare your total energy costs over the last year. Each color represents a different cost component of your rate plan, such as off-peak energy.
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Meter Reads
This section shows the dates your meter was read, the total amount of energy used during the billing period, and the amount of energy used during on-peak and off-peak hours.
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Component Explanations
This section explains the costs for components of your bill based on your rate plan and how each was calculated.
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Statement Details
See all of the charges that make up your bill, grouped into categories.
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A Look Into This Month’s Energy Cost
View the cost and percentage of each component that makes up your energy charges this month.
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Comparison Chart
This table compares your costs and energy usage for this month against last month and the same month last year.
- Percentage Of On-Peak Costs: The percentage of energy costs from on-peak energy usage. Also shown for super off-peak and off-peak energy usage.
- Energy Cost: The total of all charges related to producing and delivering your energy this month.
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Rate Specific Information
Certain rate plans provide additional information, such as the Monthly Average Energy Usage or the Demand Charge Highest Usage Period.
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Plan Comparison
Find out if you’re on the rate plan that saved you the most money or if there’s another plan that could have helped you save more.
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Total Cost
Your total energy charges plus taxes, fees and other charges.
*Note: What's shown here is an example. You may see differences on your bill.
Off-Peak Generation of Electricity
A charge for producing the energy used during off-peak hours.
Off-Peak Delivery Service Charge
A charge for delivering energy to your location based on your off-peak kWh usage.
On-Peak Generation of Electricity
A charge for producing the energy used during on-peak hours.
On-Peak Delivery Service Charge
A charge for delivering energy to your location based on your on-peak kWh usage.
Generation of Energy
A charge for producing the energy used.
Energy Delivery Service Charge
A charge for delivering energy to your location based on your kWh usage.
Systems Benefits Charge
A charge to cover the costs of programs approved by the Arizona Corporation Commission, including low-income assistance, demand-side management, customer education, environmental, renewables, long-term public benefit research and development, nuclear fuel disposal and nuclear power plant decommissioning programs, and more.
Federal Transmission and Ancillary Services
A charge for transmitting energy from generating stations to customers.
Demand Charge On-Peak - Generation
A charge for generating energy based on your highest hour of energy used during on-peak hours.
Demand Charge On-Peak - Delivery
A charge for delivering energy based on your highest hour of energy used during on-peak hours.
Basic Service Charge
Charges for providing basic service functions and having service available, whether you use energy or not. Basic service charges on your bill include: Customer Account, Metering, Meter Reading and Billing.
Environmental Benefits Surcharge
A charge to cover the cost of programs approved by the Arizona Corporation Commission, including energy efficiency and renewable energy projects.
Federal Transmission Cost Adjustment
A charge to cover changes in the cost to transmit energy to customers.
LFCR Adjustor
A charge to recover the costs of providing service through power poles, wires and other infrastructure, that are not collected due to mandated energy efficiency and rooftop solar projects.
Power Supply Adjustment
A charge to cover what APS pays for fuel and purchased power.
Regulatory Assessment
A charge paid by customers of state-regulated utilities to help fund the Arizona Corporation Commission and Residential Utility Consumer’s Office.
Court Resolution Surcharge
This surcharge recovers certain costs APS requested in its 2019 rate case, as required by the Arizona Court of Appeals.
Franchise Fee
A fee paid to your local municipality for use of public land.
Grid Access Charge
This charge better aligns rates for some customers with rooftop solar to their cost of service.
