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Click the Español link on any page to view the page in Spanish.
Please note: not all pages are available in Spanish at this time.
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Stay safe from scams
There have been recent reports of our customers being targeted by scammers. Learn what to look out for. aps.com/scams
How Can We Help You Today?
If you have questions about your services, we’re here to help. Our convenient self-service options, live chat and customer care representatives can assist you in finding the answers you need.
Give Us a Call
The following phone lines are open 24/7:
Main Line
(602) 371-7171 or (800) 253-9405
Credit Line
(602) 371-7607 or (800) 253-9409
Payment Line
(602) 371-6555 or (866) 776-0445
Website Support
(602) 371-5775 or (800) 659-2975
Outage Hotline
(602) 371-3680 or (855) 688-2437
Billing Questions
(602) 371-7171 or (800) 253-9405
Hearing Impaired
711 (AZ Relay)
The teams listed below are available weekdays from 7:30am to 5pm:
Business Line(602) 371-6767 or (800) 253-9407
Solar Line
(602) 216-0318 or (800) 659-8148
Construction Helpline
(602) 371-6140
Careers
(602) 250-2101
Careers Email
Staffing@apsc.com
Reach Out Via Live Chat, Mail or Email
Live Chat
Live chat is available between 7am and 7pm on weekdays. Homeowners can connect with an APS representative in minutes to discuss their account, billing, energy usage and more. For assistance with solar, business or construction questions, please contact a customer care representative over the phone.
Let's Chat
Email
Email us any time, and we’ll strive to respond within three business days. Due to the high volume of emails we receive, we suggest calling us or using live chat if you need more immediate assistance. For residential service, email us at aps@aps.com, for business service, email us at businesscare@aps.com and for help with solar, email us at CTSupport@aps.com.
You can mail personal checks, cashier's checks and valid money orders to:
APS
PO Box 37812
Boone, IA 50037-0812
Please include your 10-digit APS account number on your payment.
Please send all other written mail inquiries to:
APS
MS 3200
PO Box 53933
Phoenix, AZ 85072-3933
Explore Self-Service Options
These popular self-service links may help you resolve your problem without additional support from our team.
• Make an online payment
• Start, stop or move service
• Send a document to APS
• Set up a Payment Arrangement
• Get information about power outages
• View service plan information
• Learn about bill assistance programs
Submitting a Claim
We know how overwhelming it can be to deal with property damage, and we're here to support you every step of the way. To submit a claim, review, complete, and return our Claims form. You can attach and email your completed form to claimservices@apsc.com or mail it to the address provided. You can also file by phone by calling (602) 371-7171. If you have questions, contact us at claimservices@apsc.com or (602) 371-7171.
